Reviews
Service experience
We purchased our car from Arrowhead Cadillac in 2017. We were in for the Zaktek treatment and to have the oil changed. We love the fact that we can call in advance and have a rental car ready for us. Very convenient. Always a pleasant experience with Arrowhead Cadillac. Bill Large is an excellent service representative. Goes above and beyond to make us happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
At Arrowhead Cadillac, our reputation is one of our top priorities. Your positive review is what we are always striving for!
Service
Our service manager, Tony Grova and his team of technicians are fantastic
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to leave us a positive review, Steven!
Rick Douglas
Cannot thank you enough. Third vehicle bought through arrowhead and there will definitely be a forth. Thank you rick douglas
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Review of service
Nick one of best service reps I have dealt with over the years-
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Well Done!
We took our Cadillac XT5 for it's first service appointment on Friday 05/17/2019. Everything went as planned and we will continue to have our service work done at Arrowhead Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
CT 6 Service
From the initial call requesting service, to the customer service provided by Todd and how fast the service was preformed, we were totally pleased. We sat in the waiting room in total comfort. Everyone we came into contact was pleasant and professional. Always a good experience at Arrowhead Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent customer service!
My new service rep, Bora, is fantastic! I walked in without an appointment and she was happy to meet with me, took time to listen to my concerns and ordered required parts on the spot. She didn't make me feel like I put her out. She even called me when the part arrived early to schedule the installation. She is very professional, polite and welcoming. Renee S
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome Customer Service
Every time I have gone to Arrowhead Cadillac I have received top notch Service from the Maintenance Department representatives such as Bill Large. He has always taken great care of my needs from a simple oil change to a more complex warranty issue. I have never driven away from the dealership feeling dissatisfied with any of the people from the dealership. I will purchase my next vehicle from them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arrowhead
Great service, friendly people Love the experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fell in love with the Cadillac in the showroom
The sales staff is attentive but not pushy. Arrowhead had the best inventory of cars in the Phoenix area. After looking at different color and trim combinations, I picked the one in the showroom and shortly afterwards drove it home. The process was painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase