Camelback Hyundai

Shadeed was a great help getting me in a great car! Kind and friendly, recommended him. 10 out of 10.

I purchased a 2019 Nissan Altima about two weeks ago. The day after I bought it, the read out was showing numerous problems. Everything was working fine but the diagnostics were telling me incorrect information. I set up an appointment at the service dept. for the next day at 10 am. When I got there I was told by one of the service writer's that it would be at least 2-3 hours before they could look at the car. I asked the service writer what time they opened the next day. I said I would be back when they opened to get the car looked at. He seemed to agree. when I came back I was told I would have to leave the car all day. after all I didn't have an appointment. I was frustrated and told them so. They just don't seem to care. If you buy a car from Camelback Hyundai take it to your mechanic before you buy because they won't give you the time of day. On a brighter note the salesperson Ryan was a joy. It was a very easy process with no high pressure. It's just their service department that sucks.

Had a Venue in for warranty transmission issue, took nearly 3 months to get back and during that time I called many times and never did they return my calls. went to get it back was told it was not there, had to let them know I had GPS and knew it was before they went and found it, then to add it was covered in dirt and the radio was not working now, had to take it back, was promised it would be back same day, no call no nothing had to call next day to find it was done radio was left unplugged. Poorly run shop

Our names are Christina Rauch and Gregory Alford........ We recently bought a 2017 Hyundai Sonata 2.0T Limited in the color white on October 21st........ The car has had to be brought back every 2 to 3 weeks since the day we bought it because of significant problems it has been having. We have proof of everything. We have been told every single time that they "fixed" the problem........ But the car just continues to have problems........ The check engine light has also come on more than once. We even have a Platinum Warranty that pretty much covers everything in the car. We have been told by 2 separate Mechanics that the car has a condition called "Blowby" and that the car needs an Engine replacement. I have the proof to prove it. Our car is now in their shop for the 7th or 8th time because the check engine light came on again........ They have now told me that the car just needed a Software update this time, they are totally ignoring the fact that 2 other Mechanics have said that we have serious engine issues........ We just want our car fixed, or for them to trade us for a different car. The Loaner car they gave us works beautifully, we just want a car that works like that, that's the least they could do to make up for what we have been through. We are being ignored by the manager there now because he just doesn't seem to care at all. His name is Sawyer. He also referred us to Adam, the Service Manager. He has also stopped caring, it seems like. He just keeps saying he will have it fixed, but they just fix something else everytime. We understand that they don't want to fix our car for the whole time we own it, but, it is absolutely not fair that the car has not gone longer than a couple of weeks without needing to be brought back. It has acceleration problems and shifts rough/weird. It also has bad shocks/struts. They refuse to fix our car correctly, even though we have the Warranty. We have practically begged them to fix it right, but they do not. That car has had so many problems, they even had to replace the turbo because it went bad, they have promised time and time again that they found the problems and fixed it. We cannot handle this anymore. I even lost my job because my work said that our car is too unreliable. Someone needs to make this right, we have already retained a lawyer encase this keeps up, we also will be contacting the news if this continues. Our Lawyer said that the car more than qualifies as a Lemon since they can't seem to fix the car right that many times in such a short period of time. At this point we should have either been given a different car for the trouble or it should have been fixed. The Mechanic at Midas is totally willing to talk to anyone who doesn't believe us. I lost my job for crying out loud, how can that ever be made better?? This has to stop now!!!! Not later!!!!........ Now!!!! There is no way after the car having this much trouble that the culprit is just a Software Update........ No way!!!! We need someone to step up and make this right. We don't deserve this. The car started to have well documented problems way before the fifteen Day Lemon Law Period expired. We want them to be given a fair chance to make this right before proceeding with the Lawsuit and contacting the news. This is the god honest truth and we can more than prove it. We have email after email and text after text showing them promising it's fixed but it's not. This is wrong. Someone needs to step in immediately.

Don't leave them a phone message. They will never call you back. Waited 2 hours for a scheduled diagnostic. Was told part would be in two days later. Two weeks have passed and I still haven't heard back from them with an update of when the part will be in.

Do not go here. They started out by telling me I had an approval for a 23 elantra. This was a lie. There was no approval just a line to get me to come in. So they showed me a 20 Malibu and I went all the way through finance. I called them 2 days later to find out the status of the deal and was told the bank had approved me for a lessee amount. So I looked at a 16 Honda accord which I might add had all the service lights on. So they submitted that to the bank and once again i had to make multiple calls chasing them down to find out about that one only to be informed they now wanted more money down. Don't waste your time here

Worked with Kass Swaiden and he was great. No over selling, wasn't pushy, provided all numbers as asked and held vehicle for my second opinion to arrive. I didn't buy the vehicle because I found something else I liked more. I recommend going to see Kass, he will treat you right. He was straight forward with pricing, polite, honest and followed through just as he said he would. He even congratulated me on my other purchase. Other places I've been gave me a contact person for when I arrived on site, who was not there, didn't listen or just didn't care what I was looking for at all; the stereotypical sales pitches and bait and switch. I did not get that at Camelback Hyundai with Kass. Call him!!!

This review is for Shadeed and also Wil(dont know his last name). Wil had just started the agency and we were his first customer so Shadeed was helping him learn the ropes. Wil was very helpful and showed us a multiple of vehicles until we found one that fit our requirements. He also was very knowledgeable regarding the product line. We were very happy with Wil and Shadeed.

I received an email response from Hyundai that my dedicated product specialist would be Kassem Swaidan. I replied what I was looking for, that I am looking nationwide, paying cash, with NO timeline. I am willing to wait until prices drop in 2023. EVERY other dealership I contacted, with the same information kindly took my information. The responses were they would be in touch when prices dropped. Kassem's only response to me was an email was "Ma'am that's highway robbery! Good luck. So when the prices drop $2000 next year, I will pay cash elsewhere.

wth, 4 hrs waiting to get 4 tires with a scheduled appointment! I have used this service for years and will be looking for a new place since they are not focused on providing decent service.