Bill Luke Chrysler Jeep Dodge RAM

I normally don't post complaints about businesses, but I feel it's important to share my recent experience with this dealership. After dealing with them, it's no surprise their Yelp reviews are so low. The customer service is absolutely horrible, and the lack of respect toward customers is unacceptable. For almost two weeks, I've been trying to purchase a vehicle by trading in my current car. All I wanted was a rough estimate of my trade-in value before committing an entire day at the dealership. I explained this clearly, given my work schedule. I have proveide my VIN and all the necessary information about my car and asked if they need phootos. I knew that I needed to bring in my car in physically for a final evaluation. I was dealing with Tanner Smith, who turned out to be one of the rudest salespeople I've ever encountered. I reiterated several times that I am a serious buyer and simply needed a baseline number before moving forward. Instead, Tanner refused to provide any information unless I first filled out what he called a "soft inquiry application." I told him I wasn't comfortable doing that before we had any initial discussion about my trade-in, but he insisted and made it clear he wouldn't help me otherwise. Frustrated, I called the dealership and spoke with one of the sales managers, Lucio (if I recall correctly). He apologized and said that requiring an application before giving a trade-in value is NOT their standard practice. He assured me that someone would reach out to help me right away. That was last week, and since then, I've heard nothing from anyone. This entire experience shows a complete disregard for customer service. The sales staff are unhelpful, dismissive, and frankly, make you feel like your business doesn't matter. If this is how they treat potential buyers, I can't imagine how they treat actual customers. My advice: take your business elsewhere. This dealership clearly doesn't value customers, and they don't deserve your time or money.

Wouldn't give an out the door price, that's a red flag, plenty of other dealerships to do business with

Trade in value was the lowest offer out of 6 dealerships they want top dollar for a used buy back car with a weak warranty but offer pathetic trade in value for a brand new vehicle. Not impressed but typical stealership mentality!!

On my fourth visit to Bill Luke Jeep for the same steering-related issue, I was informed by the service department that they could not replicate the noise. Upon retrieving my vehicle, the noise was still present. I immediately scheduled an appointment at another dealership, where technicians diagnosed problems with both the suspension and steering components. They determined the cause to be improper torque specifications — a clear oversight from Bill Luke’s prior service. The second dealership advised that future issues should be addressed by Bill Luke. However, after this visit, my vehicle’s alignment was severely off, pulling strongly to the left. When I brought this to the attention of my service advisor, Anne, at Bill Luke, along with the documentation, I was told it was “not their problem” and instructed to return to the other dealership. This response is unacceptable and reflects a lack of accountability for serious safety-related service failures. Negligence in proper repairs of steering and suspension components puts both my safety and my family’s safety at risk. In my opinion, Bill Luke Jeep’s service department has demonstrated reckless disregard for customer well-being, and I cannot recommend their services to any consumer seeking competent and reliable automotive care. If you want, I can also prepare a “public-facing” version that hits harder for a Google review or BBB complaint while keeping it legally safe. That one would be even more impactful for reputation damage.

Sales was great except after they got my money and I drove away is when the issues started. Ram 2500 big horn purchased with 12,000 miles. Again they were so great until I drove away. Noticed right away AC didn’t work right. My 2018 Ram was far superior. After having it a couple months and taking it on a trip with my family and the Ram not cooling down and even the family dog was overheating I realized they sold me a truck with a defective AC. Try to make an appointment that was a pain then the service advisor Isaac gives me trouble after I’m late to drop it off to be looked at. Them service advisor threatens me with they may not cover the repair on my Ram I just bought there and may need to pay $50 dollars a day to borrow one of their cheap Stellantis 4 cylinders they loan out. The dealership is massive but it seems like everything is someone else’s job when you ask someone doing nothing for help. I wasted a whole day of my time navigating their systems to have my new truck work as advertised at the sale. My advice to them is they need to have some kind of training for their customers on how to navigate service when you can and do have issues. This whole problem could be better solved if they would train their customers on how to navigate their complicated systems they developed to make it better for the dealer. I suggest before signing the sales agreements you hold an hour course on navigating bill lukes service department. I feel like this would have left me better able to handle the service advisors threats about not paying for a rental if you are wanting to waste your time having them look at things that are not broken. That wasn’t it in my case. I live and work in Phoenix. I understand when an AC doesn’t work and how to turn it on.

If you want a HORRIBLE experience, this is the place. I have a long list of gripes with this place that I will try to summarize. Vehicle wasn't ready with dead battery when I was told it would be ready for me to look at. Wrong vehicle was shown to me. Check engine light came on my test drive. I was ignored for 20+ mins while I waited for a test drive. I bought a Ram Rebel, and a cashier's check from my credit union was delivered on a Saturday and they couldn't find it. They said mail gets dropped off in some accounting mailbox so now I had to wait til Monday. I called Monday and spoke to accounting, come to find out that was all xx. I call the front desk again and somehow my check is mysteriously located. I end up leaving a bad review with the dealership and they try to buy me out. Asking if I could redo my survey and they would give me a service package or a check in return. So I said OK, I'll let them buy me out. 2 weeks go by and they never sent me my check. They lied to me to get me to change my survey. This dealership is horrible. I'm 45 years old with a lot car purchasing on my belt and this the worst car buying experience of my life. This place is trash and could never recommend anyone buying a vehicle here. Like I said, I had to summarize as best as I could. But stay away!

RUN!!!!!!!!!!!>>>>>>>IF YOU ARE IN THE MARKET FOR A CAR AVIOD THIS DEALERSHIP .I LITERALLY HAD A Full blowen ARGUMENT WITH BOTH THE SALE PERSON Nick Howard AND THE SALE Manager jerry WHO ENDED up HANGING UP ON ME when I WAS ASKING for his last name also because he was not willing to work out a price of $400 dollars for a the sale of a truck which i was paying cash .He told me that his price was final but just dropped the truck less than a couple of days . I asked him if he was willing to lose a deal for 400 and his response was .... yes, and then he hung up on me .... this shows me that he really does not care and being a manger shows me the kind of people this dealership has working and running it. I was not treated with total disrespect, and they don't care about selling cars. they want us to be grateful they are selling us a car we should be lucky to buy from them. defiantly find another place to buy who knows how to treat you with dignity and respect not getting yelled at.

My son and I want to applaud three people : Papa Sow, Christian Daniels, Mike Roush. What a great experience in buying a car! Papa was excellent and the salesman to see! Great dealership and the place to go! Ask for Papa and he will take care of you!

Started off not so well just going by texting about the vehicle, asked for pictures 2x and was told pictures would be sent but as of now still no pictures and that’s just the start haven’t even made it to the dealership to test drive it or try to make a deal yet

Amazing dealership. We’re very professional and courteous. From start to finish they truly went all out. My family and I will be regulars as long as they don’t change the way they operate.