Reviews
Write a reviewUsed car buyer at Visalia Kia in California review
We just purchased a used Jeep Grand Cherokee from Visalia Kia and our salesman, Mike, was very knowledgeable about the car and it’s amenities even though it was not a Kia. He kindly walked us through the components of the car and explained how it operated. A nice young man with a welcoming smile and great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I bought a new Soul 2019
Ask for Joe (short for Josef, My husband put in an application online. I was notified that we were approved and all I had to do was come in and choose a car. Joe met me at the front door and after I told him the 3 models I would consider buying, he was familiar with his inventory and did not waste my time. He was patient and helpful thru many test drives of different models (5:00 p.m. traffic) and he did not flinch once. LOL. He was not high pressure, he answered all questions and knew answers to questions, knew the reviews on each model, knew the prices. He actually helped me choose after I asked him what he thought about each one but he totally left the final decision up to me. The financing was a painless and quick process. The finance manager was an honest guy, smart, quick, best finance manager we ever have run across. I totally trust these people. I love the car! Love the price! All was as promised. Ask for Joe. He is a very dependable, knowledgeable, accommodating, non-threatening salesman. No high pressure, no playing games. Great car, great experience. I recommend these people if you want to get into a car of your choice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
False advertising
Stay away, away,bait and switch, said they had wrong price,really, still?,after 2 weeks and still haven't corrected it,plus says car only has 33000 plus miles,yeah right,over 45000 miles,and still advertising it at 33000,,this place is owned by Selma auto mall,they will never see any of my family buying anything from these shams,I drove 75 miles to see this car,they offered 12418 out the door plus my car,then raised it ANOTHER 500. Because they had the wrong price,.Shop elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Visalia Kia
Great customer service! And selection of inventory!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
JOYCE DUNN
I was very pleased with the way the salesperson showed me the cars and how everything worked. Also the financing available. All in all a very pleasant experience. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carrie Oldham
Very great service. Terry was great but I have to say all the Kia employee's were very helpful. Excellent experience in buying my first brand new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My Kia Soul Experience
Ben my salesman and Able in the finance department were pronominal. Ben was professional and made my experience a positive one. Able was a joy to talk with and provided buying guidance. The whole experience was completely positive. I will definitely return and refer my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful Experience!
Matthew Villanueva was an excellent sales representative to work with! He welcomed us onto the lot, answered all of the questions we had, and did not make us feel pressured to buy. He listened to what my needs were and helped me find the perfect car to fit them. I am the proud owner of a 2017 Kia Sportage! I cannot share how pleased I was with my experience. Matthew even called to check in with me the next week to see how everything was going with my new car. Talk about great customer service! I have shared with my family, friends, and coworkers that they too need to shop at Visalia Kia! Thank you for making my car buying experience so pleasant!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great First Car Buying Experience
Very friendly staff. They worked really well to get me the best deal, and make sure I was satisfied with the car i choose to get will definitely be going back to them when I get another new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Customer Service!
I highly recommend Visalia Kia. I've never had any kind of issues with their services. They have great customer service. I trust the service staff and the work being done to my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase