Jody Wilkinson Acura

Because of the heat I am told that the battery blew up and damaged the alternator. Cables, Alternator, and Battery with labor $850.00. At a non dealer mechanic it would have been $400.00 First lesson is try not to leave the car in the sun. Second lesson is try not to service the vehicle at Jody Wilkinson. The only upside was a loner car. Is that worth $500.00 for the day?

We bought a new 2017 Acura MDX. We were replacing a 2007 MDX with which we have been very happy. We really like the super handling all wheel drive. Andy was very helpful in answering all of our questions and he ordered exactly what we wanted. He spent a long time with us to familiarize us with all of the features. The service department has been good to work with when service was needed on our old car. V&P

Jody Wilkinson acura is great, everyone is awesome and very attentive, the receptionist got to me immediately and Olivia knew exactly what she was talking about!

Olivia C. was amazing! So knowledgeable and helpful in every aspect of the car buying process. She made everything painless and easy. I will continue to buy every car from her. I felt no pressure to do anything or say anything I didn't want to. Dealership was clean and well kept. Great kids area for my kids too!

Sales people were helpful without being overbearing. We asked some pretty detailed questions about the RDX line and our salesman (Dan) got us an answer for every question. They also had a great selection of cars.

Talked with salesman before going to dealership and said what the OTD price needed to be on the vehicle I was looking at and the salesman said they could work that. Not true. They would not budge on the price and not willing to work with me :(

Dropped my vehicle off for service with Stanley, at 8:45 a.m. Informed by Stanley he would call me by 12:00 p.m. with an update on my vehicle. Stanley did not bother to call. At 3:00 p.m., I called in and spoke to Christie Nichols, purported service mgr, for Jody Wilkinson Acura. I was inquiring about the status of my vehicle, and instead, received three different explanations as to the status of my vehicle. And they are the following: 1. We will have an update for you in an hour. 2. You will not be getting your vehicle back today. 3. I actually just spoke with the technician and we'll know more later. Hmmm. Well, which fairy tale should I believe? The three different responses were remarkably inconsistent and simply not credible. More likely than not, the "wannabe" service mgr was completely oblivious to the fact that she had contradicted herself. My simple request was for Christie to get out of her chair, walk 10 feet to the shop, and simply ask the technician whether it was probable that I would have my vehicle by the end of the day or would it be the next day. She refused. Instead, she sat in her chair feuding with me and supplying three different responses, regarding the status of my vehicle. Christie's unwillingness and/or inability to comply with such a reasonable request was breathtaking and reflects very poorly on the dealership and Acura as a whole. Evidently, this is what valued clients should expect when it comes to this particular Acura dealership: low standards. Another episode of ALL MY CHILDREN.

I have and will continue to recommend this dealership to all my friends. Andy made the car buying process very easy and enjoyable! I had a great experience at Jodi Wilkinson!

For reasons not fully understood, my alarm went off while I was in the store. And despite trying to turn it off, it simply would not. Consequently, I contacted the dealership in the intense hope that someone with actual job knowledge would know what to do, in order to shut off the alarm. James Taylor answered the phone and requested my phone number 3X. At no time did he explain the relevance of needing my phone number. After the third time, it was explained to him that help was needed right now, and I was not interested in a call back. James promptly hung up on me. After bringing in the vehicle to service, I was provided with a loaner car. Later on that afternoon, I spotted Jody Wilkinson speaking with James on the showroom floor and deemed it necessary to explain to James that his conduct was completely unprofessional, and how it diminished my overall experience and viewpoint of Jody Wilkinson Acura as a whole. James attempted to apologize; however, from my vantage point, his purported apology was self-serving, considering Jody Wilkinson was standing right there. James started to walk away, but then, inexplicably, stopped and glared at me up & down. At this point, it was very uncomfortable, especially since all of this was going on while Jody just stood there, who neither said or did anything. Upon telling James to knock it off and how his behavior continued to remain unprofessional, James responded by stating, "I will throw you off the dealership." Finally, Jody told James to take a walk. James Taylor threatened violence in the workplace in front of Jody Wilkinson--the purported GM--who did nothing. Instead of taking ownership and responsibility for little James, he attempted to explain how he's known James since he was in diapers and been at the dealership for 20 years. Intelligently speaking, does this really sound like the attributes of a 20 year employee? So what? The real world reality is this: wouldn't make an iota of difference if you known him for 200 years. How does this alter my universe? Precisely, what is Jody attempting to accomplish by making "excuses" for little James when no one else would skate from threatening a first time client with violence in the work place, on the showroom floor? Unequivocally, James Taylor crossed a red line by his conduct. There are no mulligans. Any credible or reputable employer would terminate little James, effective immediately. He is a liability for Acura and demonstrates extraordinary poor judgment on the part of this purported GM. Notwithstanding Jody Wilkinsons bias, it is unfathomable that Mr. Gakuji Yamada--the CEO of Acura--would permit James Taylor to remain employed, despite his inexcusable behavior. Bottom line: James Taylor is an embarrassment for Acura as a whole. This is not the type of sales experience anyone should have to endure at any dealership--let alone an Acura dealership. Then again, you must have high standards. Evidently, Jody Wilkinson Acura has low standards.

We came from CA to buy a car and we happy that we were in and out in 20 minutes. We spent more time with excellent guidance on the features of our new MDX than we did on paperwork! It was great. And our salesman John Adams was very informative and personable too!