Ken Garff Nissan Salt Lake City

The service team at this location is outstanding! Always dependable, trust them 100%! I have been coming to this location for 15 years, and I would still choose them 10 out of 10 times! I appreciate the service team and all they do for me and my family. Thank you!

I had a great experience with the recall appointment it was finished sooner than I thought

We purchased our Nissan vehicle from Ken Garff. The sales people were wonderful and trustworthy so we have not hesitated to have all of our servicing done at the dealership in Salt Lake City. We have continued to be very impressed with the Nissan staff. Servicing appointments are easy to make and they make sure you know what work they will be doing and keep you informed throughout the process. Technicians are thorough and competent. Work and pricing are well outlined in final bill. They want to make sure you leave the service shop a satisfied customer.

If you simply must buy a used car from ANY dealer in this City, Look, drive, check your smart meter, Read these reviews like I just did. Then read the reviews submitted at the Ford or the Volvo shop. Form a dispassionate mind set and take the plunge into a world of excitement and a financial commitment. How long is 36 months? Forty/eight months sometimes this is our only option. So we tell ourselves. I purchased a used car at this dealership in 2022 and I had a good experience. The free oil change was thoughtful and appreciated. However, even a straight forward oil change must be spot on right, or wrong. The black circles under my car were from a loose oil pan nut, That could have hurt, I will visit Ken Garff in the next several days. They Need to talk to me about an issue that my car has that I’m absolutely certain that they will address. When it’s all said and done, quality, integrity are a moving target, What isn’t being said by the people who have posted a weakly stated complaint, if you’re problem with your purchase or the vehicle, Then go see ‘em, They will work with you.,,

I have had my vehicles serviced at Ken Garrf for over 15 years now and they have never failed to go the extra mile. I haven't always been happy with the news they deliver about repairs but I'm sure they've always done their best to minimize it. Brad and his team are a bunch of great guys who deserve kudos for their service. Just this week I had some warranty issues with my Titan XD Diesel. Brad referred me to Tim Dahle because they have a diesel tech and he explained that Ken Garff does not. I really didn't want to take my truck to the Dark Side because I've had unpleasant dealing with Tim Dahle in the past but I was basically left with few choices. Suffice it to say that when I went to Tim Dahle I didn't expect much and they did not disappoint. After poor service and egregious miscommunications I was literally in a shouting match with their Service Manager who threatened to call the police. In frustration I sought help from Ken Garf with the warranty issues I was having. Sam took the initiative and contacted Kornerstone for me and gave me a number for them to contact. Long story short, my issue is now resolved and the "bad taste in my mouth" I've had with Tim Dahle for going on 20 years is still there. I have purchased my last four vehicles at Ken Garff and I can say that in my experience, their service after the sale is second to none.

Spoke with salesperson Pahl who told me the Z is in high demand and I advised him I know that's not the case as the cars are sitting on lots for several weeks and several available nationwide. This is typical dealer strategy to make you think your options are limited on negotiations. Dealers are selling Z's under msrp if you call around and search forums on pricing discussions. Pahl came back advising they haven't sold a Z under msrp and immediately advised Pahl that's a red flag for me and he basically halted communication. No car should be sold at or above msrp. Dealers that are doing so are greedy and money hungry. Best way to teach these Dealers a lesson is to stop doing business with them. It's sad Nissan allows this. They should be stripped of their dealer license from Nissan.

I bought my Nissan versa back in 2018 so excited love my little car found out it had a recall because of the transmission now I've tried to take it back to them so many times and they never would take it back and then 2021 was the last year that you could take your car back and the lady I spoke to on the phone said I had too many miles on it now my transmission is slipping they didn't make a dipstick or a place for me non-mechanic person to put it in transmission fluid now I'm stuck with a car that's slipping and they will take it back

I was not warned by the saleman or finance that my loan with NMAC would acrue interest from the date of vehicle delivery. This is an expensive scam to the customer. I could not make any payment until they provided an account number. When my number was finally provided, a month later, I was shocked to see $320 interest added to my account.

I wanted to replace my 21 year old Tacoma with another pickup with more technology than an airbag and power windows. Toyota is dropping the V6 and replacing it with a turbo 4 or a hybrid. They won’t be out until next year. The local dealer wouldn’t budge 5 cents below full MSRP and full price on some unwanted dealer added options. I looked at Nissan. I chose the Frontier, King Cab, 6 ft. bed, SV, V6, 4x4, white, with the Tech. pkg and the Convenience pkg. I test drove a 2023 King cab 2wd to make sure it would fit in my garage. It did. There are no 2024’s in Colorado, yet. There is one that meets my spec. on the way, expected arrival sometime in Jan. There is one currently at Ken Garff Nissan in Salt Lake City, 534 miles away. I got a price from Harold Ramos. It was way cheaper than the Tacoma. During our conversation, Harold mentioned he had a service dept. loner approaching 10K miles, at which point it would be sold used. It was a 2023 with everything I wanted, plus several more desirable options. Harold sent numerous pictures. It looked great. We discussed pricing. The price seemed fair. They included shipping, all-weather floor mats, and locking lug nuts. They also performed the 10K service and had the truck certified Pre-owned. The tires had plenty of life left. Buying a used truck, sight unseen, out of state is a little scary. I checked dealer reviews. The reviews were either love or hate without many in the middle. On the poor reviews the dealer replied and offered the reviewer a name to contact to make it right. If the problems were indeed “made right,” the reviewer should have gone back and updated their review. I stayed positive and decided to buy the used 2023. Harold and the others at Ken Garff Nissan were great. Besides Harold, I worked with Michael, the Sales Mgr, Nick in Finance, and Tracie in Accounting. Harold always quickly replied to my texts, even on his day off. Everyone I worked with was very responsive. I made a deposit via credit card on Friday, wired the money on Monday, the truck was put on transport that Thursday evening, and it arrived the next morning. All told, the sale and delivery were completed in one week. Everything was either e-signed or sent via Fed-ex. Besides being dirty from the open trailer delivery, through the Rocky Mountains in the winter, the truck is as promised. Harold helped get the Apple Car Play working. It’s not a 2024 but it didn’t cost anywhere near that much and looks to be in really great shape. I would recommend Harold Ramos and Ken Garff Nissan without hesitation. Thank you for reading all of this.

Jesson Schear at Ken Garff Nissan Salt Lake City sold us a used Camry we drove it twice and the check engine light came on. We took it to a Toyota dealership for repairs. It needs a new transmission. Ken Garff sales manager offered us $200 as a trade in for a car they sold to us 10 days before and was driven twice. Jesson told us he was a mechanic and this was a solid car that would last for years. I guess forever to him means two trips. If I could give lower than a one star review I would. Crooked. Lying. Dishonest.