Sheehy Volkswagen of Springfield

Typical bait-and-switch false price. Like lots of dealers, they gave me a price on a new car that they coudl not actually do. Pretty typical but also sad - they need to sell these cars to someone and nobody is buying VW anymore!

Friendly people and the car is very nice but the EV tax credit was not processed correctly. They did not include all the fees in the calculation for the credit like the IRS website says it should. I pointed this out and they said I was correct but there was nothing they could do about it. I am pleased with the car but am disappointed by the lack of knowledge and flexibility with the EV credit.

I recently used Sheehy VW Springfield’s online appraisal tool to get a quote for my vehicle. After completing the online process, I was prompted to schedule an appointment through their system, which I did. However, no one ever contacted me to confirm or follow up. I decided to go to the dealership myself. After waiting for an entire hour—which is far too long for a simple appraisal—they came back with an offer that was over $3,200 less than what they had quoted me online that same day. When I asked about the drastic change, I was told, “The market can change quickly.” But how does the market change that dramatically in just a few hours? That explanation just didn’t add up. To make matters worse, their Accu-Trade report falsely claimed there was a scuff on my bumper, which was completely inaccurate. My vehicle is in near-perfect condition. I had also mentioned at the beginning that I was there for an appraisal and that I had already received multiple offers—including one from them. Still, they gave me a much lower offer in person. The entire experience felt like a bait and switch, and a complete waste of time. If you're looking for a dealership that values honesty and transparency, I would not recommend Sheehy VW Springfield.

Service department communication and mechanical work excellent from initial phone call through final pickup of my GTI.

Very upset when I bought my car I purchased a service so they can clean up the seats when needed so this time they said “ oh no we can not do it the stains are so little” It is unacceptable I paid for nothing.

Very knowledgeable staff . Mohamud was our sales rep. Friendly and professional. Well organized showroom. Prices were fair on their vehicles as well as our trade in. We will use them again on our next vehicle purchase.

Only dealer that I've ever worked with that wouldn't sell me a car. Said they limited their scope to their general area bc of fraud. Then, had the audacity to say that it was to keep me from strife if there was a difficulty getting tags and registration bc of living in a different state. They advertise nationally but won't sell if you are outside the area. So, don't waste your time with this dealership. Also, discussed this car with them for 4 days by email, text, and phone with a salesman, internet sales manager, and sales manager before I was informed of this policy. Horrible business practice.

Recently purchased a used car. The salesman Bret was great. No hassles. Laid everything out very clearly and they replaced a belt for me because I asked them to. Was not necessary, but they wanted us to be happy.

Christine Roberts Huge thanks to Zakhar Demchenko at Sheehy Springfield for making our second car purchase in two years such a smooth and enjoyable experience! Through an introductory and pleasant conversation, we learned Zakhar had only been with the Sheehy team for about four months—yet his poise, knowledge, and calm, professional demeanor made it feel like he’d been there for years. He created a relaxed environment, guiding us through every part of the process with clarity and ease. Zakhar is not only a fantastic representative of the Sheehy brand but also someone who truly makes customers feel valued. We’re grateful we had the chance to work with him again!

Exceptional service from Lion King in the Service Dept. Will keep coming back in the future.