Riverton Chevrolet

We came to Riverton Chevrolet knowing the exact vehicle we wanted, our financing in hand; ready to buy a used truck they had on the lot. We drove it, liked it and wanted to buy it. There were a couple of issues though with the vehicle, it was a new trade in and was put online before it had been detailed or inspected. We were assured that Riverton Chevrolet who have been in business for almost a century were not like the other guys, those across the freeway. They would run the vehicle through a rigorous multipoint inspection and make sure everything was in working order. They would replace the missing mirror and figure out why the airbag light was on. They assured us that they would not be willing to risk almost 100 yrs of reputation on 1 deal. Well . . . We bought the Truck, left it to have the inspection and get the stuff fixed. Good news too, they were able to get us financing at a lower interest rate than what we walked in with already. So, my wife and I left happy. That is where this story of a high school teacher buying a nice truck takes a turn south. Fast forward a couple of days and my wife and I with all three of our kids went to pick it up. We got there to pick it up, we were ushered in, they found the keys, and we were good to go. Oops! There was an issue with financing and so we had to sign new papers, at an interest rate higher than what we walked in with. However, the guy who did the loan, the salesman and the team manager were all not in, so there was really nothing they could do. Well, they had discounted the selling price and made it so that there was really only about 100 dollars different. So my wife and I signed again, and were ready to go, except the passenger side mirror was not fixed because they had to order a part. While we were resigning papers, my kids discovered that the rear passenger door did not open from the inside, and a seatbelt would not latch. Well, as I said, no one was there and the person who was helping us could not make any promises, but he would talk to those who did and when we brought it back in for the mirror, we could get it fixed. So we left, and made it halfway home before the warning lights started. First was the gas cap light warning. OK, easy fix. Pull over, tighten the cap. The Check Engine light came on about 50 miles out. I am not sure what “inspection” they performed, but you would thing that seatbelt functionality would be on the list. Apparently clearing engine codes was on the list, because I figured out what it was reset it to test and drive a little ways and it’s back on. Then I went back to get the mirror fixed, and hopefully the other issues. Unfortunately, no one knew anything about the seatbelt or the door, but they could check on it as soon as the salesman was back, but they could fix the mirror. So they did. I left just giving it a once over to see that they had actually replaced the whole housing which was broken rather than just the glass of the mirror. I got home, walked around, and moved the mirror and it was loose. I pulled the door apart and found that there are four bolts, which are used to attach the mirror to the vehicle. Any guesses at how many nuts the service department at Riverton Chevrolet, in business since 1922 used to attach the mirror? One. One nut. Four bolts. Any guesses on how responsive they were to my phone call and how promptly the replied to any of the messages I left? Yeah I haven’t heard from them. So, that is why I post this here. I wish I could feel about Riverton Chevrolet that I did when my wife and I left the first day. I wish I could tell you how great they have been to work with, that I would be going back there for my next vehicle, and wholeheartedly recommend you visit them next time you are in the market for a vehicle. I can’t. My experience leads me to believe that they are exactly the type of dealership that reinforces or engenders the stereotype. I will not be back. I cannot

Spent 5 hours and thought we were on the same page to get my Camaro SS only to find out in the finance office that there was a whole bunch of bradsteinberg involved. Let’s all PLEASE put companies that do business this way out of business.

Let me start by saying the buying process itself was fine. This was my first time buying and paying for a car by myself, and when my parents were present, everything went fairly well. But, the second I had to go through anything by myself, I was treated so poorly and with no respect. Not only did I feel belittled and like I was not being taken seriously, but it showed in the service and repair of my car. After attempting to schedule a repair multiple times (and driving over an hour - there and back - every time to meet with someone), I was always told to come back when it was better for them. Absolutely no help at all. I was promised so much when I originally bought the car, but when I went to follow through with their end of the deal, it was absolutely terrible. No respect for me and no respect for my vehicle. Once I finally had an appointment created, I was told I would be updated on the status of my car. Surprise, surprise, I was the one who had to call over the next few days. I understand people, especially dealerships, get busy, but don?t promise things you can?t follow through on. Once I received my car, the repair, which was a replaced bumper, was fixed in terms of a crack in the center, but it was completely unaligned on both sides. It is really frustrating especially when that was what I pointed out to the salesperson and said, I will only consider this car if these issues are fixed. So the crack in the bumper may have been fixed, but doing a poor job on the alignment and the rest of the bumper was extremely frustrating. I had also asked them to look into a worrisome sound coming from my engine. They claimed to have tested it, and everything was working fine. I was still worried about my car, so I took it to multiple mechanics, and they all found the issue within a couple minutes. On top of all that frustration, when I received my keys back, the lock button was no longer working. Not only did my service repair get ?fixed? poorly, but a new problem arose! I am beyond annoyed and irritated. I had really high hopes for Riverton Chevrolet, but time after time, I was let down and disappointed. Honestly, do yourself a favor and look into a different dealership unless you want to feel belittled and disrespected.

Love there service always fast and on time. They treat me with respect and they are so good to work with.

I had a wonderful experience when I came in today, I was so pleased with how they were able to help me without any pressure or unnecessary sales tactics. We thank you and look forward to coming back

This is the first time I've purchased a truck from Riverton Chevrolet. Honestly the best experience I've had from a dealership. The Salesman was Sam Madsen and he was awesome. Not pushy, very easy going, and had my best interest in mind. He even helped me find a truck that saved me money. The finance guy was Steve and I didn't realize these guys could make me like buying a car. He made it easy and didn't force me into the typical "upsell". He called me three days after I signed to tell me he found me a better rate and lowered my payment. So awesome!! I won't go to another dealership.

Open, bright and welcoming new facility with a friendly amazing staff! Phil Panas and Scott Railsback are top notch and love what they do. I love my Colorado and the deal they were able to put together, walking me through both the numbers and all the sweet features of my new ride. This is the place to buy a car and the only place to buy a Chevy.

Carla is the best! Always fast and friendly service! My truck had a faulty fuel injector. It was going to take a couple days to get the part. They gave me a loaner truck which was a surprise, I had only ever had a loaner when dealing with high-end dealerships. It truly was a great customer service experience!

Fred treated me like I was a gold card member!!! Great service !!! I love coming to your facility!!! Will always got her .

The salesman Aaron L. and I had been texting over the phone and he knew my trade in and what I owed, he got me the car I wanted at the payment I had to have. If all the rest of the deal had been as good as he was it would have been excellent.