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Jacksonville Chrysler Jeep Dodge Ram of Arlington

(342 reviews)

Reviews

(342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jacksonville Chrysler Jeep Dodge Ram of Arlington from DealerRater.

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Miss Allen

Mario Is one of the best sales guys ever this is my forth car with him I got A Chrysler With him 2 years ago then went in and got 3 more cars from him within a week a part for me my husband and Daughter thanks Mario from Ginyier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the fantastic review! We love knowing that Mario always takes care of you. Please reach out to us if there is anything else we can do for you.

Does not use torque wrenches

My Jeeps last oil change was done here. I just did my own oil change and they over tightened the heck out of my drain plug. I had to use a pipe wrench and vice grips to remove it. I am a jet Mechanic and torque everything. Changed my flat tire and almost could not get the lug nuts off. I know no torque wrench or regulated air gun was used when they rotated my tires. So I had to buy a $10 drain plug and loosen all my lug nuts and retorque them because these mechanics do not use the appropriate tooling for the job. Watch them if you can when getting service. Many items on your vehicle have torque specs.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Matt, Thank you for taking the time to write us a review. We are disappointed to hear that you were not completely satisfied with your Jeep's last service visit. We do appreciate the feedback and would like to speak to you about it in more detail. Please contact us so we may discuss this matter further. Thank you, The Jacksonville Chrysler Dodge Jeep Ram Arlington Team

Outstanding service and maintenance

Awesome service advisor and mechanic. I was left in awe of the professionalism they reflect. Thanks Brian and Fred. They gave me an estimate and as I was treated they knew my time was valuable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the five-star review, Eric! We are so glad to hear that Brian and Fred took good care of you during your visit!

Jeffrey is the Best!

Jeffrey Villatoro is the Very Best if you are looking to buy a car... he is multi talented... great communicator and with you every step of the way. Very patient explains so well... the best! I will buy all my cars from him... Thank you Jeff!!! Also... amazing photographer... great artist... a jem!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Awesome experience

Awesome experience! Sales staff was great, price was great. I would definitely recommend this dealership. I love my new car and would definitely deal with them again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5 stars!!

5 star experience from beginning to end! I was looking into either buying or leasing and drove off in a leased 2019 Cherokee. Any questions I had were answered and management went above and beyond. I would send all my friends and family here who were looking to drive something new or used!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Just looking

I had a great experience, I came to Florida to go to the Jags and Steelers game and ended up buying a new truck. My wife and I went to JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON to just look, the environment was inviting and very clean. My favorite part was that the salesman weren’t pushy. But the best part which to me is the most important is the salesperson. My salesman NaZif was very knowledgeable ,approachable, and understanding. He was able to get me what I wanted and at the price I wanted, he was a man of is word. If you are in Jacksonville and just looking or you are looking to buy, stop by this dealership you get great service whether you buy or not.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Job!

Visiting the dealership was pretty nerve wrecking knowing that I had to make a decision on which car I wanted to spend my hard earned money on. Once I got there I was greeted by a young man. He answered any questions, gave me good advice on which vehicle would suit me, and took the car buying pressure away. WOW, I never thought looking for a new car would be such a fun experience. Anyone looking for a new vehicle, please make sure you ask for Austin. He is the man to see.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Wonderful Experience

Stopped by looking for a used car in good condition at a reasonable price. Hector Gonzalez helped me not only with selection of the vehicle but also obtaining the insurance and easy financing. Awesome customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Owner

Austin Yepez was great! He made the buying process so easy and they really worked with my company on a down payment for one of our fleet vehicles, plus financing. Check’em out for yourself ����

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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