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2023 consumer dealer award
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Reviews

(943 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Round Rock Honda from DealerRater.

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My wife and I were first time leasees with Honda about...

My wife and I were first time leasees with Honda about three years ago. Honda made getting into a new lease so simple and stress free that it's safe to say we'll be leasing with them for the foreseeable future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Justin, Thank you so much for your great review! We are happy to know that you and your wife had a pleasant experience here at Round Rock Honda. We always strive to provide all our customers with excellence and we hope to see you again for any of your automotive needs.

Great customer service!Timing was good.Window shopping...

Great customer service! Timing was good. Window shopping with features i wanted and prices was good. Great sense of humor. I had bad experiences in the past but Lee Hunt was respectful and great. Sam was great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We really appreciate your recommendation and if there is anything additional that we can do for you, please let us know! Take care!

I scheduled a service for an oil change and rotate tires,...

I scheduled a service for an oil change and rotate tires, alignment, power steering flush, brake fluid flush, and diagnostic check for today. When I came to pick my vehicle up I’m being told the only thing that was done was and oil change and rotating tires and did not apologize for it. The ticket was first assigned to Ray Castelo and somehow went to Jesse Youngblood which must be a newbie and I didn’t want to engage with him due to my previous experience where he forgot to add my coupon to a $800 service. Now I have to come back tomorrow after I get off at 5. Which I have to Uber to work tomorrow because now I don’t have my car. Will not come back to this place it’s ridiculous and I spend money with this place. Customer service is not what it use to be.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

​Hello, I appreciate your feedback and would like to speak with you regarding your overall service experience. Given the opportunity, please email me your preferred contact information at Kclick@penskeautomotive.com so that we can address your feedback. Thank you, Kyle Click General Manager 512-904-6910 Kclick@penskeautomotive.com

Just purchased a new 2021 Honda CR-V EX from Round Rock...

Just purchased a new 2021 Honda CR-V EX from Round Rock Honda. The experience was a pleasure, and Trish Scheffer was superb—friendly, knowledgeable, eager to help, and very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, thanks for sharing your review for Trish! Congratulations on your new 2021 Honda CR-V EX! We're glad to hear you had a positive experience. Enjoy your new Honda!

Jim Lacey // 2020 Honda Passport Touring

Agent Hudeck was terrific as was the ENTIRE crew! Nothing was forgotten. No last minute surprises. I wouldn't hesitate to make my next purchase there and to recommend this agency and staff to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the excellent review, Jim! We are so happy to learn that your visit to Round Rock Honda was such a smooth one. Congratulations on your purchase; we look forward to working with you again in the future.

Very pleasant people were nice and respectiful. Enjoyed...

Very pleasant people were nice and respectiful. Enjoyed the knowledgeable sales personell and the time spent to get us what we wanted thank you guys for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your pleasant car-buying experience with Sean, Matt, and Ed! We hope you continue to enjoy your new ride! Please do not hesitate to reach out to us when we can work with you down the road at Round Rock Honda.

It was a great experience Roman had my car when I arrived...

It was a great experience Roman had my car when I arrived to view was able to test drive, He gave me all of the information regarding the car in its features he was very professional very friendly officiant everything was done very quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Rachel, We're happy you found our staff to be so friendly during your experience here at Round Rock Honda. We are happy we could find you the right car for you and provide all the important information before your purchase. Please let us know if there is anything else we can do for you; we are more than happy to help!

I absolutely loved my experience buying my first car. I...

I absolutely loved my experience buying my first car. I never felt pressured and I was helped with all the questions I had. 100% recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Round Rock Honda for your vehicle needs and congratulations on your first vehicle! If there is anything else we can be of assistance with, please do not hesitate to reach out. We hope you have a wonderful day!

Clean, friendly, and very competitive pricing. I felt...

Clean, friendly, and very competitive pricing. I felt comfortable with Ed Little, he was polite and accommodating. I feel good about my purchase and the process. I would readily recommend Round Rick Honda and Refer Ed Little for sure!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are delighted to know that you had a good experience with our Sales Department, especially Ed. We appreciate you recommending us at Round Rock Honda!

Cornelius Daniels

Cornelius Daniels was easy to work with and I recommend him if you are looking to buy a Honda in Round Rock. He is responsive to text communications which made the sale super easy. General advice: decide what you want to buy and how much you want to spend before you go to a dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing Round Rock Honda, Lisa. We will be sure to thank Cornelius for providing you with such an easy sales experience. We can't wait to work with you again.