Honda of Casper

Great service from both Parts & Service. Laura helped me figure out some of the vehicle settings I was fumbling with in addition to getting my service taken care of. Thank you!

We had a great experience ai Honda of Casper. Jessica was very knowledgeable and great to work with. Everyone there was very friendly and happy ro help us. We love our new car.

The staff was really friendly and welcoming. They also helped me achieve my goal of buying a brand new car before age 20, absolutely recommend buying from them!

I loved working with Jessica and Tony at Honda Casper. Found the CR-V on line ,was eventually put in contact with Jessica and she answered all our questions I live 260 miles from Casper so I asked to see a actual video of the car with in minutes I received the video after some more conversation we decided to pursue a deal. Jessica agreed to drive the car and meet us 1/2 way to test drive, she did this on a Sunday we love the car,signed papers and enjoyed the drive home. Tony also was very good at explaining finances and warranty info, presented in a way for us to make an informed decision. No pressure was ever felt from Tony Or Jessica. That is why we gave a 5 star. The negative was trying to reach the dealer ship in Casper initially. I called the # given on line to inquire info,was directed to a Washington state #,Andrea confirmed the car , said she had to check on a few ?s I ask,get back later , never heard from her ,called and left her a message to call me never heard from her again. So I called the service dept in Casper ,the man there said he would get someone fore me and less than a minute I spoke to Jessica, from there it was a beautiful experience. Thank you Honda of Casper team

I contacted and submitted an on line offer and was contacted by Andrea out of the Washington store. She said she would have to check with the Casper manager to see if they could sell to an out of state buyer. Not sure she knows what she is talking about. But couldn’t wait for her and contacted the store directly and spoke to Braden. He was nice and did a video walk around for me and so we discussed costs and I offered 38500 he said he wouldn’t take it to his manager because it was below what they were asking which I thought was odd as maybe they would come back and counter. So a week went by and they still had the f250 there and I offered them what they were asking. I looked at the ad after we made the deal and the online dropped the price done another 269 bucs. I asked Tony how come Braden didn’t mentioned the dropped price and why didn’t he offer me that price and he said that there online dealer didn’t tell them that and that they charged him 200 dollars for doing that and that they had no room in the price to give me that price that was dropped down to. Now tell me that’s not confused wording. But I have the truck now. They need to get things talked out amongst themselves so the confusion does not drive people away.

I visited the website and sent an inquiry about a vehicle on their website which was advertised at MSRP. I received an automated reply from Andrea quickly, but the actual response was delayed until the next day. While waiting to talk to someone from the dealership, I went through the dealership's click-n-drive process on their website. This process listed the advertised web price, valued my trade-in vehicle, allowed me to input a down payment amount, and calculated an approximate monthly payment. I completed this process and it was sent to the dealership. Eventually I heard back from Andrea, and during the process of communicating with her, she confirmed availability and would confirm the price of the vehicle. A few hours later, she emailed and confirmed with the Sales Manager that there was a dealer markup of $5,300 above MSRP. Needless to say, I was disappointed to hear this, especially since there was no mention of this anywhere on the website or during the click-n-drive process. A day later, Andrea followed up with an email. In that email, there was a paragraph stating "We take pride in having no dealer mark ups on our vehicles here at Honda of Casper!". I immediately responded to her indicating confusion because of what she had told me the day before. I indicated that I would buy the vehicle at MSRP, and ask that she contact me so we could close the deal. I never heard back from her. So, I reached out to Sales Manager Michelle Gifford via email, and also called the dealership and left her a message. I did not get a response to the email or voice message. This was a very disappointing experience because I expected more from this dealership because of their 2022 Presidential Award. A friend of mine has suggested that this could be construed as price-gouging and that I file a complaint.

We desperately needed another vehicle as the one I was driving was stuck at my cousins. Went to see Jessica at Honda Of Casper got a great deal on a 2022 Honda CRV Hybrid Touring. Casper of Honda is even going to tow my car for me! Great people, great car I would highly recommend stopping in!

Sierra and the whole Honda of Casper team went above and beyond in helping us with our new vehicle. They have a no pressure approach which we appreciated. Also they went out of their way to involve our kids who were with us. Thanks!!

My Odyssey had some service messages and tires needed changed. Everyone was friendly and helpful and will definitely continue bringing my van to this dealership.

I want to thank Sierra and the whole Honda of Casper team. I purchased a used truck from them and they did everything they could to make my experience great.