Reviews
Service is good, Quince is a really realiable agent. Im...
Service is good, Quince is a really realiable agent. Im satisfied with my purchase. He is a great in explaining in details about the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this wonderful review! We are proud to know that Quince earned your trust by providing answers to all of your questions. Attention to detail is his forte! If there's anything else you need, feel free to give us a call. We also encourage you to follow us on social media for the latest news and service specials. Until next time, stay safe! Sincerely, Paul Pelletier, GSM at Lost Pines Toyota
Quince was great to deal with. He made the car buying...
Quince was great to deal with. He made the car buying process painless and he was very helpful with all my questions during the purchase and after! Thanks Q!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Lost Pines Toyota and we are pleased to know that Quince exceeded your expectations. Making a well-informed purchase decision is our goal and we're glad Quince walked you through that journey perfectly. If there's anything else you need, please don't hesitate to let us know. You can also follow us on social media for the latest news and service specials. Until next time, take care! Sincerely, Paul Pelletier, GSM at Lost Pines Toyota
Quince is an absolute joy to work with! This was my...
Quince is an absolute joy to work with! This was my fourth purchase from Lost Pines in the last six years and my second in a year with Quince! I specifically requested him this time and was not disappointed! I’ve been in and out of the dealership with a new car in less than an hour every time! I couldn’t be more grateful for them!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Quince joins us in expressing gratitude for your continued business. To be honest, your review simply left us speechless. We're glad our entire store worked together and made the purchase experience quick and painless. If there's anything else you need, just give us a ring! You can also follow us on social media for the latest news and service specials. Until next time, take good care of yourself! Sincerely, Paul Pelletier, GSM at Lost Pines Toyota Call: 512-303-1200 Shop Online: https://www.lostpinestoyota.com Visit: 806 Texas 71 W, Bastrop, TX 78602
Rally a gray Toyota experience being a former salesman...
Rally a gray Toyota experience being a former salesman customer service is important Lost Pines exceeded my expectations my salesman was fabulous Thank You Lost Pines we're part of the family now that's our second vehicle bought there
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Geoff, your loyalty speaks volumes! We're pleased to have you part of the LPT family and look forward to continuing this relationship by attending to all of your automotive needs efficiently. If you need anything, don't hesitate to reach out to us. You can also follow us on social media for the latest news and service specials. Until next time, take good care! Sincerely, Paul Pelletier, GSM at Lost Pines Toyota Call: 512-303-1200 Shop Online: https://www.lostpinestoyota.com Visit: 806 Texas 71 W, Bastrop, TX 78602
It was a pleasure working with Quince. He was always...
It was a pleasure working with Quince. He was always friendly and courteous. Even when I was ready to go to another dealership, Quince was able to make it worthwhile to stay.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Greg, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at Lost Pines Toyota; Quince will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please follow us on social media for the latest news and service specials. Sincerely, Kelvin Bryant, Used Car Manager at Lost Pines Toyota Call: 512-303-1200 Shop: https://www.lostpinestoyota.com Visit: 806 Texas 71 W, Bastrop, TX 78602
I will not return to this dealership, or refer anyone to...
I will not return to this dealership, or refer anyone to buy a vehicle here. I wanted the vehicle so I decided to put up with the repeated errors by the sales person. I specifically told the sales person I already had a pre approval through capital one, which he said was a “preferred lender”. I was extremely adamant about not wanting any credit checks through multiple finance companies. I gave my reference number and when the paperwork started I got 4 notifications from each credit bureau showing hard inquiries that I did not authorize. Running a hard inquiry without authorization is illegal. There were only 3 things I wanted when purchasing this vehicle, to use the lender I was pre approved with, to have my credit run ONE time for that lender, and the vehicle. I only got 1 of the 3 things I wanted. My paperwork was swapped somehow with another buyer, insurance information was entered into my paperwork for another buyer as well. I’m unsure who was responsible for all of these issues but saying “I’m sorry” doesn’t fix it. It was the worst buying experience I’ve ever had, and I will make sure that everyone I run across who is looking for a vehicle knows what kind of experience I had at Lost Pines. The one person I can say that I worked with who was informative and helpful was Clerissa Vandivier. She went over everything in detail, answered all of my questions and made me feel better about the vehicle purchase.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Quince was awesome to work with. Knowledgeable, friendly...
Quince was awesome to work with. Knowledgeable, friendly and very professional in all dealings with him. The best thing about Quince was there was never, ever any pressure what so ever! Great guy great dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, thank you for taking the time to share your feedback regarding Quince. He's a gem in our treasure chest and we are proud to know he took excellent care of you. If you need anything, please don't hesitate to call us. You can also follow us on social media for the latest news and specials. Sincerely, Brandon Sine, GSM at Lost Pines Toyota, Call: 512-303-1200 or visit: www.lostpinestoyota.com
Very friendly, very professional, went out of his way to...
Very friendly, very professional, went out of his way to meet up with us to get our contract signed. Would definitely recommend Quince at Lost Pines Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Traverse, thank you for recommending Quince in your 5-star review! His work ethic your review perfectly and that's why he's one of our top employees. We will make sure to pass on your kind remarks. If you need further assistance, please feel free to call us or visit us online. Sincerely, Brandon Sine, GSM at Lost Pines Toyota, Call: 512-303-1200 or visit: www.lostpinestoyota.com
Mr Brown was such a blessing for me as a woman searching...
Mr Brown was such a blessing for me as a woman searching to purchase my first truck. I had been to two other dealers with untrue promises and manipulation of figures. But, I felt I could trust Mr Brown. He ask me what were my specifics and to give him 48hrs. Everything he said to me turned out to be EXACTLY that and I will ALWAYS go to him. I RECOMMEND my friends in East Tx to go to him. They will not be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Barbie, thank you for making us blush with this lovely review! Quince's dedication to ensuring full customer satisfaction is rare and we're glad to have him. Thanks again for your business and referrals. They will not be disappointed! Feel free to also follow us on social media for the latest news and service specials. Take care! Brandon Sine, GSM at Lost Pines Toyota
I’ve never met a salesman like Quince Brown. I’ve bought...
I’ve never met a salesman like Quince Brown. I’ve bought lots of cars in my 77 years of life, many purchased online. Quince stands out from all others - he’s by far #1. He responded to all my online questions immediately. The thing I cherish most was the prayer he prayer over me as I drove away from the dealership to drive 450 miles back home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to recognize Quince in your wonderful review! We strive to make sure all of our customers' questions are answered so they can make a sound decision to purchase or service their vehicle with us. We're glad to learn that Quince demonstrated that with you. If you have further needs, feel free to reach out to us. Take care! Brandon Sine, GSM at Lost Pines Toyota