DARCARS Chrysler Dodge Jeep Ram of Rockville

Best experience by far I had with this dealership. We all appreciate a good customer service

They put my trust back in dealerships in a time that I was really getting fed up with trying to purchase a new car post Covid. Met with Mo, he was really responsive and kind. Shared stories and worked up a deal that I went through on just 2 days later. ZERO PRESSURE which was good cause im a hot head and get upset quick. Layla who I think was the sales manager was compassionate and easy to work with. I didn't feel cornered, I felt if I had a voice. I actually ended up messing up the numbers put the deal still worked out and they helped me figure things out. I can't speak for other team members here but Mo and Layla were Gems.

Had a terrible experience with the service department of this dealership. I leased a Wrangler from them less than a year ago. I tried to fill the tank while traveling to ocean city and the pump stopped every time. I tried multiple gas stations, and same thing happened. Obviously this is an urgent matter that a dealer has to take care of, as I basically can't use the car without gasoline. called the dealership and they gave me appointment for 3 weeks later!! i argued and insisted to bring the car in faster, they wouldn't care. they even wouldn't give me a rental for the meanwhile, and the car is under warranty!! I called the Gaithersburg Jeep dealership and they gave me appointment for the next day with no hesitation! I got good service and professional manners from them. I will not use the Rockville Darcars Jeep services and I would not recommend anybody to do so. Reza Moshasha

They really should have negative ratings for this dealership. Although Sales folks are good the Finance people are absolute wolves. While I was signing papers another finance guy came in and apparently had a side bet with my finance guy on how much extra junk, he could sell me. They were embarrassingly blatant about it. I am in my fifties and have purchased many cars and I have never seen so much unprofessionalism before. Background: I put in a custom order for a Dodge Charger scatpack. I test drove it before purchase and noticed a vibration at several speeds. I was told that the issue maybe with the wide tires sitting for so long creating a flat spot. They told me to drive it for a few weeks and if the issue did not go away they would take care of it. After two weeks I returned to the dealership to schedule an appointment as the vibration did not go away. I was told by a guy sitting with his feet up on the desk that I should bring it in on the following Wednesday morning and they would have it back by the end of the day. When I showed up Daniel Arriaza told me that he would keep it for three days and that nobody told him anything. He then told me I would have to pay for my own rental car and was extremely stand-offish. After I stood my ground he said he would speak with sales and let me know. Daniel called me the next day and stated they brought in another 392 (mind you these cars are very hard to find) to test drive and that mine drove just like that one but he balanced the tires and all is good. When I picked the car up, not only did it still have the vibrations at the same speeds the car had been driven at close to a 100 mph (The car tracks things like top speed) and almost 40 extra miles on it. Mind you when I complained of a vibration at 75 I was told they are not allowed to drive at those speeds. This was the start of my journey with these guys. After a second call I was told by Daniel, "This is how the car drives, its normal." I asked, " So your telling me that all Dodge Charger sctapacks vibrate at 45 and 75?" then some arm twisting and they agreed to conduct a road force test. It turned out that 3 of the tires were faulty. Jose Adon whom is the service manager got involved at this point and he is a piece of work. He told me that he would contact the tire manufacturer and open a case. He said he would get back to me. After 2 and a half weeks of silence I called Jose again and asked why am I waiting for Dodge and your dealership to speak with the tire manufacturer? Mind you I purchased a brand new vehicle with faulty tires. This should be covered at no cost no questions asked. They finally agreed, changed the tires and while doing so damaged the wheels. I pointed this out to Jose and he said you did this and you are blaming us. The damage to the rims were not scrapes from curbs they were faint uniform lines from there machines. I wrote a rather lengthy email to the general manager Mr. Ali Mohamadi whom agreed to fix the wheels. They kept the car for several days again. I tested the car when it was ready. The vibration at 45 still present but much less and it now vibrates at 80 mph. I conducted a test drive with the Shop manager who drove the car with me and agreed that there was definitely substantial vibration at 80. They agreed that they would test drive another Dodge like mine and have a local area Dodge rep test drive the car. They would get back to me in a few days. Guess what, 2 and a half weeks later I called them back. Jose stated that his shop manager said that he did not feel a vibration but he would have the dodge rep drive it. They kept the car for another two days and stated that they did not feel a vibration. I am now driving around with a new 60k dollar sports vehicle with a vibration at 80mph. I spent 6 months going back and forth, my car was kept on 5 occasions spanning several days and not once did they offer up a rental car. I was lied to treated like an annoyance. I was told to go and contact Dodge on my own. My car was miss treated. I will tell you that when you are in the service department speaking to them you get a feeling that you are just some tool that is there annoying them. If things stay simple and you are a good boy or girl and don't have a complaint all will be fine but if things get complicated then your in for a ride. It does not matter if you are in the right or have spent a ton of money. These guys are pros too, they did not log several visit and provide a receipt. When I asked for all of my service records for my visits they only provided three of them. My apologies for the long review but I wanted folks to know what an ordeal it was for me dealing with these guys. The most pleasant part of this journey was dealing with sales guys. Buy a vehicle from here but be aware of the wolves in finance and the undesirable in service. The thing is if you purchase a vehicle from a dealership and it has an issue like mine you are tide to them till its end. I could not have gone to another dealership and started over. PS: To top everything else off the shuttle bus driver needs to learn manors. You are dealing with customers. This is yet another indication of the unprofessionalism and lack of management at this dealership.

Poor Business Practices, I was a repeat customer, never again. Multiple lies this time around and no resolutions. Avoid this dealership by all means possible!

I had an issue with my car warranty that I purchased through DARCARS dealership in Rockville MD and Ali’s Mohamdi resolved the issues painless he is trustworthy and I will certainly recommend his services to all my friends and family.

Ok were do I start. Wanted to purchase a Jeep Cherokee. Dealt with Layla and she pushy. Dealt with Mr. Hamid. He is a liar and a crook. With my rock solid credit rating (all over 800)he tried to offer me 4.23% interest when I was approved through BBT at 2.69%. He lied and said I was approved for 4.23% but when I received a call from BBT finance department I got the truth. They also came up with some ridiculous fee called "commission sales fee" xxx is that. I refused to pay. Oh I was told its a new fee added to the price of the car sales starting in October and it has to be added in. They really need to be report to the consumer protection agency of Montgomery County. I hope this dealership goes under real soon, so consumers won't fall for their BULL.......

Went for an oil change and had the most disrespectful costumer service ever. @Daniel Arriaza and another large guy… So arrogant! This is my first ever review but I had to do it.

I went to get an oil change on our 2017 Grand Cherokee because I was sent a $24.95 special for oil and filter. Of course the price to did not cover synthetic oil so I agreed to go ahead. 30 mins later I get a call stating there was a nail in the tire and $65 to plug plus I also needed the 30,000 service and I was quoted $1000 . this bill was for air filter ,cabin filter and drain and replace transfer case fluid. . I changed oil and filter and plugged tire though i really wonder if I had a nail in the tire for $104. When I checked owners manual It does not recommend changing transfer fluid until 120,000 miles. I went and Bought air and cabin filter and replaced myself for $50. It took less than 20 mins. Last time I go Dar cars

Nothing but the best customer service and financial advisor. Mohsen and Saji we’re competent, knowledgeable, and very professional. I’m sad and sorry to hear others didn’t have as pleasant of an experience as I did, I highly recommend both of these fine gentlemen for their entire process of buying a new car.