Loveland Ford Lincoln

JJ was very helpful and friendly to assist me in my van buying experience. I've never bought a new vehicle in the past so I was lucky to fall into this one in Loveland

Jarrett Garcia did a great job getting me into a nice car, quickly! The trade process went much smoother then I thought which is great! Overall happy with my purchase!

Jarrett Garcia helped me find the best deal for my budget, very happy with the whole process, and especially with my car!

Willie was great to work with and made the buying process very efficient. He was also very knowledgeable about the truck and did a nice tutorial to set it up and show me the features. Did the negotiation through email and when I came in to faint the paperwork I was only there for an hour and fifteen minutes total before driving off! The usual upsell of extras during the finance process but they weren?t too pushy about it.

This is an addendum to my previous review, dated September 11, 2025, in which I rated Loveland Ford very low for communication, accountability, workmanship, etc. I asked to be reimbursed for charges related to work that I had not authorized and for charges for repairs of damage incurred due to apparently improperly installed shocks. Ryan F. responded to my review, also on September 11, 2025 stating that "someone" would be contacting me. He also said that if I liked, I could contact him via his business email address - basically a yawn and "don't care" response, as are most of Loveland Ford's responses to negative reviews here. At this writing, "someone" has still not contacted me, and I have heard nothing else, from anyone associated with the business. Obviously, their customer service is lip service only ("I appreciate you", "guest" labels, "contact me", etc.) and isn't supported by any meaningful action. I have no doubt that Loveland Ford has no intention of reimbursing me unless and until legally compelled to do so.

Our trade experience at Loveland Ford was a pleasant one! We enjoyed our trial ride in the new Explorer with our salesman, Mike Sitzman who was so knowledgeable! Working with him and Alex and finishing off with Shawn in the finance department all worked together so well in finalizing a trade in which we brought home a new Ford to take the place of the Ford Edge we bought from them previously in 2023!

I scheduled my 2020 F150 for a transmission diagnostic and expected transmission replacement. The work was scheduled to begin on 8/19 and I also requested that new shocks be installed while the vehicle was in for service. I dropped the truck off on the weekend preceding the scheduled service date as I live well out of town. On Monday, Josh A. called me to ask what brand of shocks I needed, but he could only provide a vague estimate of cost for my two options, and said he would call me back that afternoon. He didn't call that afternoon, or Tuesday, or Wednesday, and when I called Thursday they hadn't even started on my truck. I was given the "slipped through the cracks" song and dance and told they would get right on it, and Josh would call me back with more info. He didn't call so I called him on Friday... Seeing a pattern here??? In spite of being promised calls, the only time I received any information on my truck was when I called, usually several times before Josh wasn't too busy to take my call. He was apparently always too busy to return my calls. Finally on 8/28 I was able to pick up my truck, as the work that was scheduled to begin at 7:00 on 8/19 and take 2 to 3 days was finally complete, at a cost of over $14,000. Not so fast! On my way home, I began getting Error Messages relating to several computer functions - chalked it up to incomplete updates on the PCM relating to the new transmission. The following day, the messages reoccurred and the truck handled poorly on the gravel roads. I called Loveland Ford and Josh asked me to bring it in (after another service person tried to schedule a service appointment for two weeks out. The symptoms disappeared on my way to Loveland and I assumed (erroneously) that the software had updated as I was in an area forbetter internet connectivity. The problem however returned intermittently over the weekend, with handling/ride issues becoming more severe, to the point that a front wheel appeared to be coming off. I emailed Josh and he responded that he would have a tow truck bring it in and have a look at it. The truck was finally picked up the following afternoon and subsequently found to have the wheel/hub assembly coming off and a leaking shock on the other side. Coincidently, the parts that were loose / coming off are the ones that the shock manufacturer states need to be loosened for installation of the shocks. It was 9/6 before I was able to pick my truck up again and they charged me over $450 for the repairs necessitated by their careless installation of the shocks. I protested, but Josh wasn't there and I wasn't going to leave my truck. I emailed my complaint to Josh A. and to Mike K. and in it requested reimbursement of over $500 of charges assessed in my original appointment for work that I had not authorized or been made aware of, as well as the $450+, that they charged for the damage they caused. I received a response from Josh A. the next morning that he would be "looking into it with his management team" and would be "getting back with some answers before the end of the day". Well, before the end of the day, he got back and said that he needed to "talk with his service director to figure out how to make this right but he's gone for the rest of the day." He requested that I "bear with him till tomorrow". I received that text Monday afternoon (9/8) and since then it has been crickets. Again. I have come to expect a certain level of apathy in folks who make their living off the public, but sadly the lack of accountability and absolute unresponsiveness exhibited by the Loveland Ford Service Department opened my eyes.

My daughter had called Loveland Ford Service Department on my suggestion. Her 2024 Ford Edge had lost most of the electrical, no dash, no door locks, no heat / air conditioning & no lights. This would be under Ford Warranty, but they said they couldn't get to it for 2 weeks. No suggestions, no help in addressing this situation. Took it to Ken Garff Ford, they got to it right away.

Best purchase experience I’ve ever had. Scott was the best! Will definitely be going back.

This has been the very best experience in a car dealership ever. Donavan the sales guy was truthful and helpful. Everyone else was easy to deal with as well.