Reviews
Great Service
I liked the fact that even though Ryan informed me the service Department closed at 4:00 p.m. on Saturdays and they probably wouldn't be able to get to it today, if I could drop it off they would try. Ryan contacted me at 4:22 informing me the repairs on my truck had been completed. Ryan also informed me I could pick up my truck by visiting the sales department. I picked up my truck and was able to use it the next day for my vacation. Thanks to everyone who had a part getting my truck repaired on such short notice. "Lakewood Ford Land you have gained my respect"
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, thank you so much for your review! We really appreciate your business and we are happy to hear that Ryan could provide great service to you and your vehicle. It's good to hear that your service was completed in a timely manner and we look forward to servicing you again. Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
This dealer cares about their customers!
Every employee I encountered was friendly and helpful. I felt I and my car mattered to them. Just excellent customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbara, thank you for the excellent review! It is great to know that our staff's excellent customer service gives you an excellent experience at the dealership. Please feel free to call or stop by if there is anything else we can do to help you. Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
great service
everyone was very helpful with my situation. The shuttle gave me a ride to work and Justin kept me informed on what was going on with my vechical.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Jessica. We are very happy to hear that Justin and the rest of the team could be so helpful during your visit with us. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
Paul Pfeifer - 10+ Experience
After contacting several Ford dealerships to looking to buy a new SUV I found that no one I spoke with you would just give me a price on the vehicle I wanted, they all wanted to set an appointment and make me come into the dealership. Venting my frustration to a co-worker, she recommended I call Paul and at Lakewood Fordland, after discussing the vehicle and my options he sent me a price quote within 5 minutes, we did all the paperwork over the phone and just like he said, when I arrived at the dealership and the vehicle was detailed, paperwork was printed and I was driving my new Escape within the hour. Paul's knowledge of the Escape was excellent and with so much new technology to take in at one time, Paul met me 2 weeks later on his day off at Starbucks and covered everything again and answered all my questions. I still bug him now with questions, in addition he's has built a very helpful YouTube channel for training and regularly sends out emails on "training and tips". Dealerships could learn something by his approach and follow up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Paul's efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. His dedication, knowledge and quick personality makes our customer really satisfied with their visit at the dealership. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Thank you and we look forward to seeing you again! Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
Paul Pfeifer - 10+ Experience
After contacting several Ford dealerships to looking to buy a new SUV I found that no one I spoke with you would just give me a price on the vehicle I wanted, they all wanted to set an appointment and make me come into the dealership. Venting my frustration to a co-worker, she recommended I call Paul and at Lakewood Fordland, after discussing the vehicle and my options he sent me a price quote within 5 minutes, we did all the paperwork over the phone and just like he said, when I arrived at the dealership and the vehicle was detailed, paperwork was printed and I was driving my new Escape within the hour. Paul's knowledge of the Escape was excellent and with so much new technology to take in at one time, Paul met me 2 weeks later on his day off at Starbucks and covered everything again and answered all my questions. I still bug him now with questions, in addition he's has built a very helpful YouTube channel for training and regularly sends out emails on "training and tips". Dealerships could learn something by his approach and follow up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Paul's efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. His dedication, knowledge and quick personality makes our customer really satisfied with their visit at the dealership. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Thank you and we look forward to seeing you again! Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
So accomodating!!
They were so accommodating !! My appointment was for 11 and we arrived about 9:30 coming in from Granby. It was no problem. They started the service right away and had the shuttle take us across the street to Nick's for breakfast. (Which was very good and very reasonable). They picked us up promptly and the car was ready for our trip to take our friends to the airport. We couldn't have been more pleased!! Thank you all so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sara, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. We are dedicated to our customers and it is important we do everything in our power to accommodate and ensure they drive away happy customers! If there is anything more that we can do please come back and see us again. Take care! Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
Great Service
Not surprised ford land had my car fixed in 2 days . Always giving great service. John called both day with updated . Can't ask for more .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Frances! I'm very happy to hear that John and the rest of the team were of such great help to you. He takes pride in his customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
Fast service, so-so customer service
The service was very fast and Ty was nice to talk to afterward. He took time to answer my questions. However, the person who initially checked in my vehicle wasn't very friendly.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tace, we would like to extend our gratitude to you for taking the time to give us your feedback. It's unfortunate to hear that you had an unfriendly experience during your initial check in. But I am glad that Ty was there to change that. He strives to ensure that no question or concern goes unanswered and it's encouraging to know that he was able to show you dedicated and personalized service. We are very happy that we completed your service quickly and we look forward to servicing you again in the future. Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
Great experience as always
while I waited for service, I had positive, friendly encounters with your parts dept staff (bought some misc stuff), sales staff Anthony and Ray were very helpful when I looked at some cars in the showroom. My truck was serviced and well looked after. I have no reason to go anywhere else. Ray Whatley is a person I would like to continue to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lawrence, at the dealership, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. And I am thrilled to hear that Anthony, Ray and the rest of the team were able to take care of you. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
great facility and service
I made an appointment earlier in the week for Saturday, but when Saturday came around I initially forgot about the appointment. I called about a half hour past my scheduled time and was still able to bring my car in for an oil change. Thank you for letting me still come in even though I was late.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donna, thank you for your kind words. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com