Reviews
Nick and Aiden are the absolute best.
Nick and Aiden are the absolute best. Always friendly and courteous. Not to mention super knowledgeable.
Nick and Aiden are the absolute best.
Nick and Aiden are the absolute best. Always friendly and courteous. Not to mention super knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I worked with Aiden on leasing my new Nissan Ariya.
I worked with Aiden on leasing my new Nissan Ariya. Not only was the process quick, clear, and easy, Aiden also did a fabulous job helping me get oriented in the vehicle. Not only am I new to the Nissan family, but also to an EV. He was able to explain all the new features to me in a clear and digestible way, in addition to answering all my questions even weeks after the purchase. Thanks again Aiden! Anyone would be lucky to work with him in getting a new vehicle.
I worked with Aiden on leasing my new Nissan Ariya.
I worked with Aiden on leasing my new Nissan Ariya. Not only was the process quick, clear, and easy, Aiden also did a fabulous job helping me get oriented in the vehicle. Not only am I new to the Nissan family, but also to an EV. He was able to explain all the new features to me in a clear and digestible way, in addition to answering all my questions even weeks after the purchase. Thanks again Aiden! Anyone would be lucky to work with him in getting a new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Aidan is the best resource for making my purchases
Aidan is the best resource for making my purchases happen, the whole team is great but Aidan makes me feel taken care of and listened to each and every time I'm there. Appreciate it!
Aidan is the best resource for making my purchases
Aidan is the best resource for making my purchases happen, the whole team is great but Aidan makes me feel taken care of and listened to each and every time I'm there. Appreciate it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic & outstanding A+++ customer service!
Fantastic & outstanding A+++ customer service! Aiden & Nick are the absolute best! Thank you to Nissan!
Fantastic & outstanding A+++ customer service!
Fantastic & outstanding A+++ customer service! Aiden & Nick are the absolute best! Thank you to Nissan!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They aren't about customer satisfaction.
They aren't about customer satisfaction. Wanted out of a lease in less than 24 hours, and they wouldn't let me out.
They aren't about customer satisfaction.
They aren't about customer satisfaction. Wanted out of a lease in less than 24 hours, and they wouldn't let me out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We apologize, when we get you approved for the lease the bank and the manufacturer, are the holder of the loan and lease. We only help to get you into the vehicle that you chose and signed for. If there is an issue with the vehicle we would be happy to get any repairs done to correct the situation.
Always a great experience for me service, parts, and
Always a great experience for me service, parts, and sales all do a wonderful job taking care of my family and I
Always a great experience for me service, parts, and
Always a great experience for me service, parts, and sales all do a wonderful job taking care of my family and I
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is the worst dealership I have ever dealt with.
This is the worst dealership I have ever dealt with. The salesman lied to me about tiling the vehicle. What they could, and could not do. The finance person, Nat, did the same thing told me that a car could not be in my name with “or” for someone else’s name. After they got their cashiers check and I asked for the name on the title to have an ore with another person the finance person Nate told me he was good that he had the money that’s all he needed. Refused or would not chance the title. These people are slime. They care nothing about doing the ethics. All they care about is selling and closing the deal and then they’re done with you. There are snakes. They will tell you all kinds of lies to close a deal and get a sale.
This is the worst dealership I have ever dealt with.
This is the worst dealership I have ever dealt with. The salesman lied to me about tiling the vehicle. What they could, and could not do. The finance person, Nat, did the same thing told me that a car could not be in my name with “or” for someone else’s name. After they got their cashiers check and I asked for the name on the title to have an ore with another person the finance person Nate told me he was good that he had the money that’s all he needed. Refused or would not chance the title. These people are slime. They care nothing about doing the ethics. All they care about is selling and closing the deal and then they’re done with you. There are snakes. They will tell you all kinds of lies to close a deal and get a sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I gave them five stars before, but after waiting 41/2
I gave them five stars before, but after waiting 41/2 hours for a tire rotation, oil change with a cabin filter, that they charged me $30 just to install, I’m not happy! I set an appointment for a recall, they didn’t even have the part! Wasn’t called to even inform me they couldn’t do it! Waste of time and money! Not happy at all🤬
I gave them five stars before, but after waiting 41/2
I gave them five stars before, but after waiting 41/2 hours for a tire rotation, oil change with a cabin filter, that they charged me $30 just to install, I’m not happy! I set an appointment for a recall, they didn’t even have the part! Wasn’t called to even inform me they couldn’t do it! Waste of time and money! Not happy at all🤬
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Easiest most transparent place to buy a car!!!!!
I've bought 5 vehicles from this dealership now. Best place ever. Service department is top notch as well. I highly recommend this dealership to everyone!!!!
Easiest most transparent place to buy a car!!!!!
I've bought 5 vehicles from this dealership now. Best place ever. Service department is top notch as well. I highly recommend this dealership to everyone!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nissan Fan, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Empire Lakewood Nissan!
The only dealer I will use
I have used this dealership for 20 years and it is a great experience every single time. Sales, Service, or Parts is always there to help with my needs. The management is top tier at customer satisfaction as well. I have yet to have an experience with any other dealer that has matched how I was personally treated here. Ross was the best salesperson I have had there over the years a very personable guy.
The only dealer I will use
I have used this dealership for 20 years and it is a great experience every single time. Sales, Service, or Parts is always there to help with my needs. The management is top tier at customer satisfaction as well. I have yet to have an experience with any other dealer that has matched how I was personally treated here. Ross was the best salesperson I have had there over the years a very personable guy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jean154, we're glad you had such a wonderful experience with us! Thank you, and have a fantastic day!