Reviews
They completely honored their commitment to the sale of
They completely honored their commitment to the sale of our Grand Cherokee and supplied the missing mud flap from the factory. Great customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Over 2 months waiting for an A/C condenser with no
Over 2 months waiting for an A/C condenser with no delivery date in sight. Part was discontinued which I found out myself by contacting MOPAR - the dealer had no idea. Called Jeep customer service and was assigned a case manager who left me a message I could not understand. I called back three times with no response. I order a part online which is supposedly compatible and scheduled a service appt. It took me three weeks to get a date which was scheduled for tomorrow at 7:30 am. At five tonight they texted me and cancelled due to a technician and service advisor shortage. I called immediately and was told someone would call me by 6:00 pm. I did not get a call back. Having no A/C for eight weeks in the summer has been extremely difficult and the lack of accurate and responsive information has been outrageous.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jack, thank you for leaving a review. I'm truly sorry to hear about the extensive delays and lack of communication regarding your A/C condenser. It’s unacceptable that you've been without A/C for so long, especially during the summer. I understand how difficult this has been for you. I want to help resolve these issues as quickly as possible. Please reach out to me directly and I will personally ensure we get the information you need and find a suitable solution. Your comfort and satisfaction are our top priorities. Thank you for your patience, and I look forward to speaking with you soon. - Chris Staton, General Manager, (303) 309-8413
My brand new $70K Grand Cherokee 4xe had a coolant leak
My brand new $70K Grand Cherokee 4xe had a coolant leak at 8000 miles. The dealership has had my car for 50 days and counting. They haven’t ever reached out to give me a status on the coolant system or the 3 open recalls. Meanwhile, I’m making payments on a car I don’t have. I don’t even want it back at this point. It’s my first and last Jeep and I expect the dealership to let me out of my lease with NO termination fees. Good riddance to both this dealership and this brand.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jennifer, I sincerely apologize for the challenges you've faced with your Grand Cherokee and the lack of communication during this process. I understand how frustrating it must be to be without your vehicle for so long while still making payments. Your experience is important to us, and I want to ensure we address your concerns. Please reach out to me directly so we can discuss the issues at hand and explore potential solutions. I'm here to help and hope to turn this situation around for you. Thank you for your patience, and I look forward to hearing from you soon. - Chris Staton, General Manager, (303) 309-8413
Chris, both my husband and I have tried to reach out to you and the service manager, Brian Hartman, multiple times via email and phone in the past week and neither of you have responded. When the lease termination paperwork is ready, please return our call. You have multiple voicemails from earlier this week with our callback number.
1 month waiting for appointment and 13 days waiting after
1 month waiting for appointment and 13 days waiting after I drop off my car nothing was done finally I took my car with out any solutions. I think no we controlling Jeep employees.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Tyadeta, I’m sorry to hear about the delays and lack of communication during your recent visit. Waiting for over a month with no resolution is incredibly frustrating, and I apologize for not meeting your expectations. Please reach out directly so we can address this matter further and find a way to assist you moving forward. Your feedback is important, and we will use it to improve our service process. Thank you. - Chris Staton, General Manager, (303) 309-8413
Thanks Chris Staton for your immediate respond, I will call you to discuss for the future services.
Great service and very helpful.
Great service and very helpful. Will definitely be back in the future for service and new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you!
Thank you! We have to wait a while for the key that was lost so that kinda sucked.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service when I needed it.
Good service when I needed it. Knowledgeable staff Finished when promised. Friendly helpful staff with all services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Unresponsive!
Unresponsive! My issue was not fixed, only recalls were performed. I have left three Messages since picking up my vehicle on August 29.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Brenda, I’m very sorry to hear that your issue wasn't resolved and that communication has been lacking since your recent visit. This isn't the experience we aim to provide. If we haven’t already connected, please feel free to reach out to me directly. I’m eager to address your concerns and ensure that everything gets taken care of as quickly as possible. - Chris Staton, General Manager, (303) 309-8413
I have owned Jeep Grand Cherokee's since their award
I have owned Jeep Grand Cherokee's since their award winning redesign in 2011. Larry Miller dealerships are my go-to guys. Outstanding service; outstanding customer care. I live less than a mile from one of your competitors and choose to go 16 miles out of my way for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Poor customer service.
Poor customer service. Worst experience I’ve ever had with a dealership service department. As I sat there for hours, I heard excuse after excuse to everyone else too waiting for their car to be serviced. I had to ask for my car to released without anything be done to it. Do not use them.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I’m truly sorry to hear about your experience, and I completely understand your frustration. Waiting for hours only to have your vehicle returned without any work done is unacceptable, and this does not reflect the level of service we strive to provide. Please know that we are taking this feedback very seriously and will be addressing these issues with our team to prevent this from happening again. If you haven’t already spoken directly with our management team, I encourage you to reach out so we can make this right. Thank you for bringing this to our attention. - Chris Staton, General Manager, (303) 309-8413