Reviews
They provided good customer service.
They provided good customer service. The dealership was nice and clean . My advisor was great ! I do recommend Shamaley to others . They get the work done .
They provided good customer service.
They provided good customer service. The dealership was nice and clean . My advisor was great ! I do recommend Shamaley to others . They get the work done .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They were persistent in finding out my car’s issue and
They were persistent in finding out my car’s issue and finding the solution to it.
They were persistent in finding out my car’s issue and
They were persistent in finding out my car’s issue and finding the solution to it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m very please with Shamaleys service department.
I’m very please with Shamaleys service department.when another Ford dealership on the west side of El Paso told me they would take 15 days to even look at my vehicle, Shamaley had the full issue resolved in 3 days. My service advisor Jerry was great and provided me with all the information needed and had great communication throughout. Highly recommended.
I’m very please with Shamaleys service department.
I’m very please with Shamaleys service department.when another Ford dealership on the west side of El Paso told me they would take 15 days to even look at my vehicle, Shamaley had the full issue resolved in 3 days. My service advisor Jerry was great and provided me with all the information needed and had great communication throughout. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I waited about 2 hours for an oil change and they don’t
I waited about 2 hours for an oil change and they don’t gave me the sticker that says when do I have to go back for another one.
I waited about 2 hours for an oil change and they don’t
I waited about 2 hours for an oil change and they don’t gave me the sticker that says when do I have to go back for another one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Haven’t bought a car in over 15 years and the process
Haven’t bought a car in over 15 years and the process back then was very time consuming. Here, it wasn’t like that. Once the truck was selected, it took really no time to get out the door with a brand new truck. Thank you for making buying a car painless.
Haven’t bought a car in over 15 years and the process
Haven’t bought a car in over 15 years and the process back then was very time consuming. Here, it wasn’t like that. Once the truck was selected, it took really no time to get out the door with a brand new truck. Thank you for making buying a car painless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Got our bronco here and we have had it serviced a few
Got our bronco here and we have had it serviced a few times at Shamaley always good experiences, recently got ford accessories shipped there and the parts department was easy to work with as well.
Got our bronco here and we have had it serviced a few
Got our bronco here and we have had it serviced a few times at Shamaley always good experiences, recently got ford accessories shipped there and the parts department was easy to work with as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very professional customer service representative.
Very professional customer service representative. Good service . Fast service. It was a good experience getting my car serviced by SHAMALEY Ford. It didn?t take much time to repair.
Very professional customer service representative.
Very professional customer service representative. Good service . Fast service. It was a good experience getting my car serviced by SHAMALEY Ford. It didn?t take much time to repair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jose, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
Professional, fast , kind, easy to work with really makes
Professional, fast , kind, easy to work with really makes a different. Great Job Mario right to the very end!
Professional, fast , kind, easy to work with really makes
Professional, fast , kind, easy to work with really makes a different. Great Job Mario right to the very end!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Excellent customer service, he explained all the process
Excellent customer service, he explained all the process of the service. And offer ride to my house or waiting on the lobby. I?m very happy with him attention
Excellent customer service, he explained all the process
Excellent customer service, he explained all the process of the service. And offer ride to my house or waiting on the lobby. I?m very happy with him attention
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you; we appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Shamaley Ford!
Marija was a truly exceptional person who helped me.
Marija was a truly exceptional person who helped me. She was accurate and reliable throughout the process.
Marija was a truly exceptional person who helped me.
Marija was a truly exceptional person who helped me. She was accurate and reliable throughout the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Max, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!