Scott Robinson Chrysler Dodge Jeep Ram

They had me fill out electronic paperwork to run my credit and didnt follow-up afterwards. I kept asking them the status and would get the run-around and apologies. Finally, they stated the car was being looked at by another party, instead of letting me know right away.

Avoid the service department if possible, or simply purchase your vehicle in a BBB accredited dealer and look for red flags regarding the service department. I am saddened to say and frankly I am appalled at the encounter I had with both Reu Ayala the " service manager" and John Rodriguez the "service advisor". The day before my car was visually inspected and I was told to bring in my car the next day in the morning. I initially brought in my 2021 Ram under 20k miles because my front grill is warping and the paint is crinkling, yes warping. I brought it so that they can take a look at the engine to make sure it's not overheating or anything is leaking, basically to figure out why the grill is warping since there is no reason it should be happening. Even with an appointment John Rodriguez is always confused, confused about who he works with and confused about why a customer is there, clearly not to buy groceries. Reu Ayala was brought in because John was still confused. Reu Ayala thought because I was a women he could convince me the warping was my fault and call it a day. Unfortunately, there is individuals who think they can talk down on a women and it be it and over with. As the service manager, he works for the customers and his professionalism is expected as it represents the establishment as a whole. Very poor customer service, disrespectful and very sassy. More customers need to speak up to have those two reprimanded for their poor quality of service to a human being. I honestly hope to never be back there, it's unfortunate because I am a loyal customer to the Dodge Ram family for many years.

Worst service department I’ve experienced in my 40+ years tried to charge me $7000 for loose exhaust pipe found another mechanic who did it for $100. Be careful when you take it to this dealership for service!

After taking my car to get it fixed, and I let them know what my previous shop had done they still they did not listen to me and did the same stuff. still charge me for it, and my car was still not fixed. after I brought the car back, they told me it was something else but they hadn’t inspected yet. They just wanted to charge me. for work that they were gassing at horrible dealership experience will not take my car there or buy another vehicle from the dealership ever again

HORRIBLE customer service. The only department that actually answers incoming calls is sales... shocker. I left my car for service and was told it'd be ready for pick up today yet no one has bothered to reach out with any updates. I called this afternoon hoping to confirm that I can pick up my car today and no one answers the phone. I left a voicemail hoping for a call but nothing. I call back half an hour later, no answer. Another hour passes by so I call again and what do you know? Still NO ANSWER. I try reaching the sales department in hopes they can connect me directly with someone for service but all they do is transfer me and again, no freakin answer. I call back 3x and express my frustration but they still do nothing. All I'm told is that sales is in a different building and they just transfer my call. It's unbelievable that no one from the service department is able to take a customers call and provide an update. This isn't the first bad experience I've had here either. I brought my 2018 Jeep wrangler in a couple months ago for an oil leak, which took them 3 days to fix and keep in mind, they DONT offer courtesy vehicles.. well, I picked up my car expecting it to be good, only to find out later that night that they didn't do a proper job. They left a coolant hose loose and it exploded, causing my car to heat up and fill with smoke. I was left stranded close to home, so I was able to call for help and push my car into the driveway and when I called the service department they told me I had to find my own way of getting my car back to the dealership because they don't offer towing services... this was THEIR fault and they didn't have the decency to cover a tow!? I went through my insurance and had my jeep towed to them the next morning... I was frustrated because not only did I have to pay a $100 deductible for them to fix the oil leak, but in doing so, they messed something else up and my car had to be back for service for another day. ABSOLUTELY RIDICULOUS! Do NOT recommend.

Absolutely horrible. I made an appointment for a 1 hour reflash of my computer per emissions. Dropped it off Friday morning. I had to pick it up Monday afternoon due to them not even looking at it yet. Do not use this place.

Absolutely horrible. I made an appointment for a 1 hour reflash of my computer per emissions. Dropped it off Friday morning. I had to pick it up Monday afternoon due to them not even looking at it yet. Do not use this place.

Poor service...overpriced repairs and unnecessary additions to service... no loaner cars... car has been there for WEEKS and no contact.... nice guys but terrible service... charged for spark plugs and battery that I didn't need and problem still exists... shame on you and having your Service team work on commission...

Brought 2022 Ram 2500 6.4L Under warranty I Am a 40 years Technician of Automobiles and Aircraft . engine cylinder #6 burning oil and fouling both plugs Service department wouldn’t do basic troubleshooting to diagnose problem Including basic compression check , Charge customer for this . I was given the run around by Service manager Rue Ayala and told to put on engine oil consumption check for next 1500 miles and bring back.. Spark plugs for the #6 cylinder were coked up and oil fouled to complete shorted . — Crusted Doesn’t take a genius to see that cylinder has a oil problem. Ayala just wanted to argue and put me off with a spark plug change . Will never take a vehicle to them ever again… And will tell everyone I know about my experience with them .. Called another dealership in area and told me they have heard of the poor service and bad customer service at Scott Robinson in Torrance on Hawthorne Blvd . This dealership just doesn’t care about Warranty Work.. Wanted to sell me service work at what seems to be double the going rate.. Discussing the predatory attitude..

DO NOT go to this dealership for service or to buy a new car. The management needs a total overhaul of operations. They don't communicate at all with customers in the service department. Paul and Betzy are the major characters I dealt with... I had a problem before and decided to give them another try.... never again. My car was supposed to be ready in 2 days, but there was no communication as to when it was done. I called to find out, and she said she would call me back in 10 minutes; after that, she text me with bizarre text that didn't make sense at all. I responded, and it was crickets. I called and called like a stalker, and there was no answer until I escalated to some manager named Reu; I thought he was promising and helpful until after he gave me his number to text him to ensure I get a ride to the dealership and when I texted, he blocked my number... I don't understand them. I WILL NEVER GO BACK THERE AGAIN AND GET TREATED BADLY BY THESE PEOPLE AGAIN.... THEY ARE SO HORRIBLE, THEY DON'T NEED MY MONEY. They don't need to be in customer service... I was reading all the reviews, and it sounds like they all coincide.