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Payne Volkswagen

(72 reviews)

Reviews

(72 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Payne Volkswagen from DealerRater.

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Excellent service

Excellent service with the service department Aaron and Gumaro always take good care of my wife and I. Any time I take my car in I never have a problem and they always communicate with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service!

Memo, Arturo, and Jorge are the best to work with. They are the reason I continue to give my business to Payne. Thank you for all you do for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New car

Good customer service and expedite buying process. Recommend this dealer for you next vehicle decision. Guillermo Pérez made a great difference in the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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No Other Choice

When it comes to VW in the valley, you don’t really have much choice except the other Payne in Mission. Their waiting room is bleak

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

The folks at Payne are awesome. They took the time to chat with me on the services and what my options were. I will definitely come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good experience

Payne Brownsville took care of my vehicle oil change and other recommended items in a good and timely manner. I definitely recommend Payne Brownsville for all vehicle service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Replace fob

Great service I hope to not use them often but I’m confident in the service I receive when I do… big thanks for the fast turnaround

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Sale of a 2022 Tiguan SE

Guillermo Perez-Salesman and manager of Payne VW dealership along with financial center associate went far and beyond to find and accommodate us with a great vehicle and a high trade in value for the vehicle I presented for trade in. Thank you so very much for meeting our needs. I was an extraordinary experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service

The Customer service was great and they were very quick and informative about my vehicle. Told me what was needed to be done and great prices as well. While I was there, they took care of a vehicle recall at thebsame time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service!

The Payne VW dealerships has always taken care of any mechanics needed for my 2013 VW beetle. They are very thorough, kept me informed during the process and courteous upon checkout.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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