Universal Toyota

Reader beware. These 5 Star reviews are probably all fake. Just returned from there. Was interested in a truck, all cash buyer, no credit needed. Turns out the truck I was told was available and ready for a test drive was now being looked at by the mechanic and it was SOOOOOOOO bad they couldn't sell it. But they did have a different truck with twice as many miles for $5000 dollars more. Had a friend call after I left. She was told that "YES, the truck was ready for a test drive!!!" Not surprised, just disappointed. Jeremy and DJ are the principal players in this scheme. Give them a call! 210-996-8546. ZERO stars.

Want to thank Jacqueline Sprague (Service Department) for taking great care of me while having my Camry’s 30,000 mile service done. She kept me informed throughout the process and was very pleasant to speak with. Service was quick and I very much appreciated that. Jacqueline is definitely a great asset to the Universal Toyota service deployment.

Love my new Rav 4. Many thanks to Richard Garcia and Syed Kazmi for their expertise and professional manner.

I highly recommend getting a vehicle from Toyota. Andy , Joel , Jose and Syed were amazing in my experience. I went through 3 cars in 2 weeks with another dealership and was highly stressed and worried. I went in wanting a used car only to walk out with a 2023 vehicle. I never thought I could get a new vehicle. They helped me so much from explaining every single thing to me and how it works. You can tell these gentleman genuinely care and want to not just make a sale but to get you the right deal for your budget and lifestyle. I cannot express how happy I am! They truly took the time to help me every step of the way and didn’t make me feel dumb. In fact the very next day I went back with a friend so she could get a vehicle. As a single struggling mom y’all have no idea how thankful and happy I am ! Thank you Toyota 🙏🏽

SAWYER D DILLON is one of the worst sales people at this dealership. He was friendly to start and offered free samples of cheesecake that his wife makes and sales, then when it came time to discuss the market adjustment it all went south. He got upset and told me that he was not going to remove the market adjustment. He then called Jose Otero, sales manager, who wasn't even present to inform me that he was going to contact Toyota Financial and revoke the great rate that he got me, and make sure that no other dealer would be able to get that rate either. It was a special financing rate that Toyota offered on the new vehicle depending on the model which I had already checked online. So then I demanded my deposit back as I was not going to be threatened by a sales manager over the phone which Sawyer called off of his personal phone and put on speaker. While demanding my deposit back Sawyer told me "I wasn't the person who messed up your credit." Mike Chambers who was the sales manager on duty at that time, asked me what the issue was and took the time to see about fixing the issue. Mike was able to correct the issue. Sergio in finance did take really good care of me and wanted to make sure everything was taken care of. I said it was, but I still shouldn't have been treated this way. I am completely disgusted with how the Sawyer and Jose talked to me as a customer which was completely uncalled for. I have bought over 5 different Toyota vehicles in the past few years, and this was by far the worst experience at any Toyota dealership that I have been too. I would avoid buying a car from here and look at another dealership. The service department here so far has been great and has taken care of me for all of my Toyota's needs, just don't look at buying from here.

3 hours for oil change had a 9 am appointment got here 8am it going on 12 and they just said they getting started on it now will not be back and this is very disappointing.

I recently bought a 2023 Supra MT Universal Toyota made the process easy and seamless! They had great customer service and curtesy. They were transparent with me regarding the delivery date and accommodated my schedule even though I am 4 hours away! The sales Rep Robert Perez, his Manager Michael Chambers, and their finance Manager Jose De La Garza took great care of my wife and I. They were very open and forthcoming regarding the details and pricing of my purchase. I also felt like my requested trade in amount and monthly payments were exceptionally met. We also thought there was a possible issue with the car (there wasn’t), and their service team immediately started taking steps to fix the issue. They even made accommodations to get us home and ship the car! Luckily we did not end up having to do this. I highly recommend making your next vehicle purchase with Universal Toyota!

I have used the service department routinely for years at Universal. From my experience it has ranged from good to poor, I'm sure for a range of reasons. This was the best experience by far mainly for Mark. Definitely felt he was on top of things and thanks to him and the service department as a whole, I was out the door in no time and well informed on the services performed.

This is my second review for service done a different car of mine, and the service was once again excellent. No doubt I will seek out Mark the next time I have service at Universal Toyota.

I received a text message from Sayed, a sales guy that I had spoke to once before about a Corolla GR. He had one in stock. I told him what my price was, and he said we could make it work. I drove to the dealership at his insistence. Once I got there, they told me they couldn't do the price I had already given them, and started to all sorts of sales tactics to try and get me to pay their ridiculous mark up, his "manager" Jose, tried to get in on it too. They already knew what I was willing to pay, so they lied to get me there. These guys are the epitome of the xxxxxxx car salesman. Spoke to their sales manager this morning, He's an even bigger xxxxxx. Do yourself a favor and go to Cavender, or better yet, buy a Honda.