Jordan Ford

I inquired about a used Mitsubishi Menu price. I read their menu description, and it sounded like that was the OTD price. I asked through CARGURUS if that was the case and if it wasn't what would the OTD be. It took quite a while to hear back from them and in the meantime, I offered them my own OTD price. They finally responded and was told Menu price was the cost of the car plus taxes and a bunch of fees. I think I've bought about a dozen or so cars from them and know that their fees and pure profit and xx. They won't be getting any more business from me. Watch them real close. besides Fords suck anyways.

I purchased a used vehicle from them and gave me a report about all the maintenance they performed and changing the oil and filter was one of the items and I found a filter that was cleaned on top and dirty on the bottom and no evidence at all the oil was changed. There's no way you can change oil without some kind of oil residue somewhere. I don't even believe anything else on the report was done. I contacted them about it and told them I'm not looking for compensation, just wanted to let them know their shop lies about what they performed. I called the salesman about it and he said he would tell his manager and have not heard back from anyone. Very poorly ran used car dealership.

I want to express my deep dissatisfaction with the level of service I have received from Jordan Ford. I had expected a much higher standard of professionalism, especially when it comes to honoring warranty commitments and basic customer service. To date, the dealership has failed to honor the warranty agreement that came with my vehicle. Despite multiple attempts to get the issue addressed, I have been met with repeated delays, vague responses, and, most frustratingly, a complete lack of follow-up communication. I have called and left several voicemails and messages requesting resolution, yet not one call has been returned or a resolution offered. I was forced to spend excessive amounts of money to accommodate my needs. This is not only unprofessional—it shows a complete disregard for your customers' time, concerns, and personal finances. Additionally, the overall customer service experience has been nothing short of hideous. The staff I’ve interacted with have shown little interest in resolving the issue and provided no clear timelines or accountability. My interest in purchasing a vehicle was met with no follow-up. I had to contact them. I also called to schedule a service and service representative that took the call was disrespectful while speaking with me. This kind of treatment is unacceptable from any business, especially one that claims to value its customers.

I was referred from Cars.com for a specific vehicle. Received excellent Service from Jerry Escobedo, Suleiman Ebrahim and Michael Ford in the Pre-Owned Vehicle Sales department.

I took my F250 in for oil change and tire rotation. In the years I've had this truck not once did it require additional oil this time it did. However my main objection is when I got the truck back the tires were low. Now maybe I'm wrong but I assumed that if you're rotating the tires that you would have them at the correct air pressure when you were finished. I call this unacceptable. And most likely will not return to Jordan Ford.

I had warranty work completed Jan 2024 and the technician broke my consol. I showed the service managers who promised to get it replaced and make it right. It's been 8 months and they have blown me off and haven't honored their word to fix it and make it right.I have completely lost faith in this dealership. Heed my warning, Do Not trust this dealership with your vehicle. Their technicians do not care about your vehicle.

Sales, service, repair, accident, overall experience, this is the place to go overall families experience

A Disgraceful Display of Deception: Jordan Ford Dealership's Shameful Tactics I cannot express enough my utter disappointment and frustration with the abysmal treatment I received at Jordan Ford Dealership. I am a veteran whose recent attempt to purchase an SUV from this establishment turned into a nightmare of deceit and manipulation, leaving me questioning the integrity of the entire operation. Upon calling the dealership, I was greeted by a seemingly amiable salesman who appeared eager to assist me with purchasing a vehicle I found online. Little did I know, I was about to be subjected to a disgraceful display of unethical behavior that would leave a sour taste in my mouth for days to come. I expressed my interest in a particular SUV, only to be informed by the salesman that the vehicle was currently in service and therefore unavailable. I told the salesman that I didn't need financing, that I wanted to pay cash and asked that he run the numbers on my trade in. I even went so far as to send photos and my vin at his request. Understandably disappointed, I reluctantly accepted the information and said I would wait until the following day when he said the SUV would be available. However, my disappointment quickly turned to disbelief when I later discovered that the very same SUV I had expressed interest in buying, in fact, was available for purchase despite being in service. It became apparent that the salesman had misled me, either out of incompetence or, more alarmingly, as a result of unethical business practices. I was told "a repeat customer who purchases cars regularly" purchased the vehicle while it was in service. When I asked the manager to rectify the highly shady situation, I was told there is nothing they could do. This reprehensible behavior is not only unethical but downright deceitful. As a customer who was ready and willing to make a purchase, I deserved transparency and honesty, neither of which I received from Jordan Ford Dealership. Instead, I was met with blatant deception and manipulation, leaving me feeling betrayed and taken advantage of. It is unconscionable that a reputable dealership would resort to such underhanded tactics to secure a sale. This blatant disregard for customer trust and satisfaction speaks volumes about the lack of integrity within Jordan Ford Dealership. If this is how they treat their customers, I shudder to think of the other questionable practices they may engage in behind closed doors. In conclusion, I urge prospective car buyers to steer clear of Jordan Ford Dealership. Their shameful tactics and lack of integrity are a disgrace to the automotive industry, and I refuse to support a business that prioritizes deceit over honesty. Save yourself the headache and heartache, and take your business elsewhere.

Worked with Monty at Jordan Used cars who guided wife and me through a Ford 150 review, purchase, and successful trade-in of our old pickup. Good experience for both of us. .

Always a great experience at Jordan ford I wouldn’t go anywhere else to buy or service