Reviews
The sales experience was great and Jeff was diligent
The sales experience was great and Jeff was diligent about finding the vehicle of my choice and alternatives.
The sales experience was great and Jeff was diligent
The sales experience was great and Jeff was diligent about finding the vehicle of my choice and alternatives.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your truly exceptional review, Amy! We appreciate your kind words about your experience at Gerald Subaru of Naperville. We're thrilled to hear that Jeff provided truly exceptional service in finding the vehicle of your choice and alternatives. We look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
It's too early to tell you know I would have to be with
It's too early to tell you know I would have to be with you for a couple years and I would know a little bit more about your dealership.
It's too early to tell you know I would have to be with
It's too early to tell you know I would have to be with you for a couple years and I would know a little bit more about your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jake took time to review all the vehicle's features but
Jake took time to review all the vehicle's features but wasn't pushy. He even helped me synch my phone after I purchased the car before leaving the lot!
Jake took time to review all the vehicle's features but
Jake took time to review all the vehicle's features but wasn't pushy. He even helped me synch my phone after I purchased the car before leaving the lot!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Yvette, for taking the time to share your experience with us at Gerald Subaru of Naperville! We're thrilled to hear that Jake provided you with truly exceptional service by reviewing the vehicle's features and assisting you with syncing your phone. We appreciate your kind words and hope to see you again soon! Enjoy your new car! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
No pushy sales rep- very experienced and willing to work
No pushy sales rep- very experienced and willing to work with everyone to fulfill their car needs…extremely passionate n patient with every customers… great customer service!!
No pushy sales rep- very experienced and willing to work
No pushy sales rep- very experienced and willing to work with everyone to fulfill their car needs…extremely passionate n patient with every customers… great customer service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Susan! We truly appreciate your kind words about your experience at Gerald Subaru of Naperville. It’s wonderful to hear that our team's passion and dedication made a positive impact on your car shopping journey. We strive for truly exceptional customer service and are glad you felt supported. We look forward to assisting you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Trish is my service advisor and she has always provided
Trish is my service advisor and she has always provided me honest service and helped keep my car in good working condition
Trish is my service advisor and she has always provided
Trish is my service advisor and she has always provided me honest service and helped keep my car in good working condition
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Julie! We truly appreciate your positive feedback about Trish and are thrilled to hear that she has provided you with honest service and helped keep your car in great condition. Our team at Gerald Subaru of Naperville strives to deliver truly exceptional customer experiences, and your words mean a lot to us. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
As always the service provided was excellent.
As always the service provided was excellent. Service coordinators were personable, respectful, and well-versed with their roles. Service was fast and efficient.
As always the service provided was excellent.
As always the service provided was excellent. Service coordinators were personable, respectful, and well-versed with their roles. Service was fast and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ariel! We truly appreciate your kind words about the excellent service you received at Gerald Subaru of Naperville. Our team prides itself on being personable and knowledgeable, and we're thrilled to hear that your experience was fast and efficient. We look forward to serving you again in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
I have few issues here , when I got my Ascent brand new
I have few issues here , when I got my Ascent brand new pre ordered coming whit some defective parts, I'm upgraded the interior light for a LED , I have to wait a year on don't changed my Maps light I'm still waiting.
I have few issues here , when I got my Ascent brand new
I have few issues here , when I got my Ascent brand new pre ordered coming whit some defective parts, I'm upgraded the interior light for a LED , I have to wait a year on don't changed my Maps light I'm still waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very smooth transition from our existing lease to a new
Very smooth transition from our existing lease to a new one. In and out with new car on the same day. Staff is eager to assist and the lounge is top notch.
Very smooth transition from our existing lease to a new
Very smooth transition from our existing lease to a new one. In and out with new car on the same day. Staff is eager to assist and the lounge is top notch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Eduardo! We're thrilled to hear about your truly exceptional experience at Gerald Subaru of Naperville. We're glad that the transition from your existing lease to a new one was smooth and that our staff was eager to assist you. We hope you enjoy your new car and the comfort of our lounge. We look forward to seeing you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
I enjoyed the helpfulness of the staff and Ehab
I enjoyed the helpfulness of the staff and Ehab especially, he was very accommodating. Even though we had to stay a long time because of some paperwork, Ehab was very nice and gave up his evening to serve us, which I was very thankful for.
I enjoyed the helpfulness of the staff and Ehab
I enjoyed the helpfulness of the staff and Ehab especially, he was very accommodating. Even though we had to stay a long time because of some paperwork, Ehab was very nice and gave up his evening to serve us, which I was very thankful for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Evan, for taking the time to share your experience! We're thrilled to hear that you found our team, especially Ehab, to be helpful and accommodating. We appreciate your understanding with the paperwork process. Your kind words about our service being truly exceptional motivate us to keep improving. We look forward to welcoming you back to Gerald Subaru of Naperville in the future! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Everything was great, from the moment I walked in.
Everything was great, from the moment I walked in. Wait time minimal, salesman knowledgeable, test track area awesome, selection great, dealership facilities top notch.
Everything was great, from the moment I walked in.
Everything was great, from the moment I walked in. Wait time minimal, salesman knowledgeable, test track area awesome, selection great, dealership facilities top notch.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Gary! We truly appreciate your positive feedback about your experience at Gerald Subaru of Naperville. It’s wonderful to hear that you found our facilities top-notch and enjoyed our knowledgeable sales team and test track area. We strive to provide a truly exceptional experience for all our customers. We hope to see you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville