Five Star Chevrolet

I travel for work and was in town, 190 miles from home. Engine was making a "rattling" sound that was suspicious. Needless to say, couldn't recreate it when I took it in, but they checked it out and ended up fixing another, unrelated problem I was putting off. The fact they were proactive on an issue that presented itself makes me wish they were my local mechanic. It's always hit or miss with dealers, but they've earned my trust. Just might see me and my Camaro again.

Very friendly and polite staff. Worked with me on finding the best vehicle for me. Process was made as easy as possible.

Have bought three vehicles in the past two years at Five Star in Florence and live in Sumter. Enough said.

Doug made it so easy for us to service our car. Doug is so kind and professional! We watched tv in a very comfortable lounge and before you know it our car was ready! Doug is great at his job! 10 Stars!

Service is always great for me. They are always friendly and polite. They do a great job.

A great buying experience! Very engaged and respectful staff. Travis helped me and made the whole process super low-pressure and greatly informative.

I had a good experience with five star dealership I was helped by jay and he had great customer service and was excellent.

Great customer service and very responsive. Best buying experience I’ve ever had. I highly recommend them.

Was very easy buying process.. no pressure sales tactics . Was satisfied with the trade in and price of vehicle

The service I received was not up to par for a couple of months now. I mentioned many times in the past when I went to the dealership for oil changes and transmission flushes that I did not feel comfortable with the way my transmission was shifting and stated it felt like the transmission was slipping. I kept receiving the regular vocabulary of "the sensor light is not on so there is nothing we can do". I let it go and took their word for it. Then I figured why don't you get up off your behind and test drive it for yourself and let me know what you think like real mechanics did in the past. Long story short, I was driving to work and now the "D" (Drive gear) started to light up red and the RPMs shot to the roof while not moving any quicker. I continued to drive to get off the next exit for work and then the sensor light (transmission) finally lit up and I went straight to the dealership. I received the news from them later that morning that it was indeed the transmission. Something I knew a few months ago and tried to let them know so they could catch it. I believe this is something that should have been caught early if they actually did their inspections when they take cars in, if they actually did the inspections when the oil changes are done or even when the transmission or whatever service I had done. I believe they sold me a lemon and knew it. I also made complaints about the radio and electronics of the vehicle acting up. I will not buy another vehicle from 5 Star or recommend anyone else buy a car from them. I would also tell the finance companies not to finance their deals because of this. I bought many used and new cars from them and believe me this will be my last.