BMW of West St. Louis

When you drive away feeling like a winner, you know you bought your car from the right place. I worked with Craig Suntrup Jr. and Sales Manager Brent Straub. Great service and reasonable negotiators. I would not go anywhere else. Start at BMW of West St. Louis first and I think you will agree, no need to go anywhere else.

I recently had a very disappointing experience at this dealership. I worked with a sales associate named Adel on the purchase of a Used 2019 Ford Mustang GT. We agreed on an out-the-door price that included sales tax, which was confirmed in writing via text message. I also placed a $1,000 deposit to hold the car while it was being inspected after this was confirmed. When I returned to finalize the purchase on 10/30/25, the finance manager (Armin) told me the sales tax was not included and attempted to add roughly $3,000 to the agreed price. Even after showing them the written messages confirming the original out-the-door price, they refused to honor it. This experience felt deceptive and unprofessional. I had completed pre-approvals, credit checks, and acted in good faith based on our agreement. I would strongly encourage anyone considering buying from this dealership to get every detail in writing and be cautious when it comes time to sign paperwork. On top of all this, somebody from this dealership just called me, harassing me for leaving this review and essentially calling me an idiot for believing they would sell me a car for the price they agreed on Caller wouldn’t give his name or any information as to who he was after requested multiple times.

"Backed by our Lifetime Powertrain Protection" This line featured prominently in there ads. SCAM. Only if you drive to St. Louis to get the oil changed. Sales guy I spoke agreed with that it was a scam. Also, not certified. Avoid this place and the other Suntrup dealers. Who knows what else is hiding in the weeds with these guys.

Brandon Giganti was a pleasure to work with . We have purchased 2 cars from Brandon and would highly recommend seeking him out if you are considering purchasing a car

Edin was wonderful to work with! He was honest and very patient with me as I changed my mind numerous times! I highly recommend!

Logan was great to work with. Very hospitable and respectful. He pointed out all the functions and features.

West County BMW was very easy to deal with. The negotiated with me in price and gave me a fair value for my trade. I would do business with them again.

Incredible customer service! Incredibly responsive and professional at every step. Absolutely top notch in every area.

Logan, Linzie, and Bob made the buying process quick and easy. Thanks for making this a painless purchase.

Brandon and Armin were fantastic. Fast and easy transaction. This was the best car buying experience I’ve ever. I cannot say enough good things.