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Legacy Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (759 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (759 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Legacy Ford from DealerRater.

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Serviced in a timely manner.

Got my 2014 Escape serviced at Legacy Ford. Very friendly and professional. Thanks !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Steven, your comments keep us working hard to always improve for our valued guests! Thank you again for your business!

Ford 150

Very freindly staff will recommed to friends and family looking for a new car or truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly Service.

Purchased a used F-150 crew cab. Overall, I felt like the process took a tad too long for my taste. 5 hours at a car lot was exhausting. However, the people were very friendly and the service was good. I just would like to see the amount of time reduced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We hope you are enjoying your new vehicle, Melissa! If you have any additional questions, please don't hesitate to ask! Safe travels!

Helpful

Work was performed in a timely manner. Was informed of extra service needed and the cost, which was acceptable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for taking some time to let us know how we're doing, Anne! Thank you so much for your business!

Great experience

I was planning my move to Texas and worked with the sales staff to select the vehicle I wanted and once I arrived in Texas, I was able to complete the purchase of my 2015 Escape. Your team of knowledgeable and courteous sales professionals (Abraham and Matthew) helped make this process a pleasurable experience. Thanks so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My Car

The service was wonderful and the people were very nice and helpful. I have to bring the car back for additional service but they explained what the problem was and I did get my oil changed. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

We purchased a 2015 Mustang . The service was excellent . The salesperson and finance office was very helpful and knowledgeable. A very friendly crew.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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On time and knowledgable.

Made an appointment for service, which made it easy. They were on time and delivered as promised. I'll be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

At Legacy Ford, we appreciate your honest feedback, Randall. Thank you for choosing Legacy Ford, and we hope to see you again soon!

Friendly people! Great business!!

I was going to a dealership in Houston to purchase a new vehicle for my wife, just had to sigh paperwork to finish the deal. I just happened to stop by legacy ford on my way from Victoria to see what they had. It was befor open hours, so I just walked through the lot and came across a used Ford Expedition they had. I wanted to see more so I waited till they opened and met up with Orlando A to do test drive. Orlando was down to earth and a nice guy who wasn't pushy like the average sales guy. I told him where I needed my payments to be and he got me to the right guys who made it happen, much to my surprise!! Thanks to Orlando, Tony S, Robert C, and Joe P, my experience was A+++! I was out of there with my new Ford Expedition by lunchtime, and my wife loves her new ride!!! Thanks again Legacy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It was great reading your review, Mark! We hope you are enjoying your new Ford Explorer and we sincerely hope to see you again down the road!

Ford Escape Repair

The biggest issue was repaired. They could not duplicate one of the issues where I have had the issue several times after the repair. The cost of repair was too high.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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