Tomball Ford

I went to Tomball Ford to look and possibly buy a new 2025 Ford F-150. I was looking at trucks and no one came out to see if I needed any assistance. So, I thought this was great; I’m not being hassled! However, after going inside, no one asked me if I needed help or assistance. I made eye contact with one of the Sales personnel, but they NEVER came over. WTH! When I did ask a salesperson for help, they said they’d be right over to help, but 10 minutes later, I saw that same Salesperson jawjacking with another salesperson and he just ignored me! I served 26 years in the service and I was treated like the plague! These people at Tomball Ford are the most unprofessional and rudest people I’ve ever dealt with! They will NOT be getting my business or any of my family’s and friends business. What a Piece of xxxx Dealership! I tell my story to everyone I come across!

My experience with Tomball Ford has been nothing short of frustrating from start to finish. I purchased a used car in January 2025, and up until the point of negotiating a fair deal with the salesman, "Batman," everything seemed great. However, the entire process took a significant turn for the worse once I was handed off to their finance and title team. The first major issue was Tomball Ford insisting I pay for a GPS tracker that was already installed in the vehicle. I made it clear that I didn’t want the tracker, but they told me I had no choice — I had to pay for it or the deal wouldn’t go through. When I asked why it was added, they explained it was for tracking the cars on the lot. This felt more like a business expense being shifted onto the customer, and I was left with no option but to pay for something I didn’t want. The second issue involved my license plates. I gave them plenty of time to handle the state registration and get my plates to me. Two days before my temporary plates were set to expire, I called to check on the status. They couldn’t even find me in the system, and promised to call me back the same day — which they never did. They were supposed to send me updated temporary tags via overnight mail, but four days later, still nothing. When I followed up, I found out my actual plates had arrived, but they never sent the temporary tags as promised. Brandon from Tomball Ford then told me it was "okay" to drive with expired plates and that I could just explain the situation to any police officer if I was pulled over. Who wants to risk getting pulled over for something that wasn’t their fault? Is this really the type of experience you want when buying a car? Are you okay with being put in a situation where you might get pulled over because Tomball Ford failed to deliver on their promises? Make sure to ask yourself these questions before doing business with them.

I purchased my new F 150, July 2019 and almost have it paid off. I recieved a recall notice for reprogramming my CPM. I called the service department to schedule the required service and was informed the they would need the truck all day. Since I now live 90 miles from the dealership, I asked about a loaner while the recall work was being performed. I was informed that Tomball Ford does not provide rental or loaner cars. I have to drop it off and either wait or come back for it. Nice to know now that I am thinking of a new one. Will be going somewhere else now.

Unwilling to repair sunroof water leak after previous repair and replacement of entire sunroof track and drive system. Unable to support two year warranty. After 6000.00 dollars repair. Just more excuses and wanting to replace more parts. Very Sad That This Vehicle Was Purchased And All Service Provided By Tomball Ford. The Ford Product Sales And Service Should All Be Held Accountable.

I worked with Jorge Lopez who is the CarPro USA representative for Tomball Ford. Mr. Lopez made the buying experience of my 2024 F 150 very pleasant. I bought an F-150 in 2019, and I am a repeat customer. Jorge Lopez treated me in a very professional manner as we worked though items like the value of my trade-in, the number of incentives being offered and he answered any questions I had regarding the negotiation process. I ended up with a fair deal and Mr. Lopez walked through the entire process from financing to extended warranties. When I was handed off to the Claudia Mejia in finance I had no surprises. Overall, a great experience and I would highly recommend Jorge Lopez ther CarPro guy from Tomball Ford to anyone.

Complaint Regarding Poor Service and Mismanagement at Tomball Ford I purchased a used vehicle from Tomball Ford, which turned out to be an extraordinarily unpleasant experience. The vehicle, with low mileage and under two years of use, was misrepresented and handled poorly from the outset. 1. Unprepared Vehicle Upon Pickup: On my first attempt to pick up the vehicle, it had not been detailed as promised, and blacked-out hubcaps, which I did not request, were still installed. I called the following morning to confirm these issues would be resolved before I arrived. Despite this, nothing was addressed: the hubcaps remained, the vehicle was dirty inside and out, and the oil had not been changed. Furthermore, I was informed only one key was available, and I’d need to return on a Tuesday to have another made. Considering the vehicle had been on the lot for over 60 days, these issues were unacceptable. Tomball Ford suggested I take the vehicle as-is and return another day for proper cleaning and hubcap removal. I refused and left the vehicle for another day. 2. Repeat Failures in Vehicle Preparation: On my second visit, the vehicle was still not detailed properly. My specific requests to vacuum out potato chips in the trunk and clean under the hubcaps were ignored. The vehicle’s exterior condition worsened, with the trim on the front and rear doors severely scratched, likely from improper cleaning methods. I was assured the trim would be replaced and that the pillar molding on both sides of the windshield would also be replaced. 3. CarPlay Issues and Unfulfilled Promises: On my third attempt to pick up the vehicle, the CarPlay system was nonfunctional. While this was repaired, the promised replacements for the trim and pillar molding were not completed. I was told to return another day. After multiple assurances, I refused to pick up the vehicle until all issues were resolved. Later, I was informed the pillar molding was on backorder or recalled. Upon investigation, we found the parts were readily available. Furthermore, Tomball Ford provided a receipt indicating parts were in stock and charged over $500 for replacements that were not installed. 4. Deal Cancellation and Continued Mismanagement: After repeated failures, I accepted their offer to void the deal. However, this process was also mismanaged. On December 30, 2024, the finance manager, Sherif, assured me I would receive confirmation that the deal was reversed by 10 AM. This never happened. Shockingly, Tomball Ford re-listed the vehicle on Auto Trader while it was still under my name. I reported this multiple times to Auto Trader and the finance company. Additionally, they falsely reported to Sirius Radio that I had sold my personal vehicle, leading to the cancellation of my service. Tomball Ford denies responsibility for this. 5. Lack of Accountability: Despite numerous attempts to escalate the matter, I was unable to speak with General Manager Brent Christensen. On one occasion, a receptionist falsely claimed he was in a meeting when he was on vacation. Follow-ups with other staff, including Sales Manager Servando Diaz and Salesman Mike Zorro, yielded no resolution. Conclusion: Tomball Ford’s lack of professionalism, poor customer service, and repeated failure to meet basic obligations have made this the worst car-buying experience I have ever encountered. I possess documentation and photos supporting all claims in this complaint and strongly urge others to avoid this dealership.

I purchased a Lexus from this dealership today and I had an excellent experience. Be sure to see Aaron! He is very knowledgeable and helpful. Great experience!

First, Ashlynn S. is a great service rep. She represents you guys very well with her customer service skills. This review is more toward the techs and their lack of ability to troubleshoot issues. I bought my Ford Raptor from Tomball, so there is a sense of loyalty and knowledge about the truck that I would expect you guys to have. My Raptor was not drivable four times and had to be towed each time. At a minimum, you guys had my truck for at least a week each time, each time I paid the tow bill and the warranty deductible. Ashlynn was able to get me the truck back with no money owed. Mind you, all four times, they could not figure out what was going on; Ashlynn was great at keeping me updated on the status. The more disappointing part is that the truck began to act up this past week. I will explain the acting-up part here soon. I retook a video of it acting up and texted it to a number I had for you guys. It is an internal texting system. So here is what's been happening: (I would start my truck, kick on the AC, and the 4-wheel drive system would go haywire; the lockers would try to engage, I turn off the AC, and the truck would function normally, so running no AC is not the option. It would only last up to two days than self-right itself.) Fast forward to this week, and it happened again; I decided to take it to a local mechanic in The Woodlands area. Guess what? They diagnosed the two issues. Parts have been ordered, and I will have my truck back next week. You guys at Tomball Ford should also tell your sales associates not to harass service customers about selling their vehicles while being worked on or serviced.

I took the price on the website as the price! Then I got quoted a price that was thousands more and far from the “Pink Price Perfection”. I asked questions and got word salad about incentivized rates and not having a trade and how I was not eligible somehow for the 6000 cheaper price they list in the vehicle description. Really weird and unethical. I have bought so many cars from dealers representing Ford, Audi, BMW and Mercedes. No one has ever presented a deal like this to me. Go somewhere else, this place is a joke

I'm sure this comment will be taken down or I'll be blocked, but I'm gonna write it anyways. I parked across the street at Walmart this morning, and called this dealership. I spoke to Jasmine, and asked if they had a particular car physically there on the lot, that was advertised on their website. She put me on hold, and came back and said oh yes it's here. I said ok I'll be there in just a few minutes. We got there, and guess what?? The vehicle was not there!! Imagine that.. David B. came out, and said " oh jasmine is just internet sales, she's the one that gets people in here but I'll be your salesman". Well ... Your salesman doesn't even call people back, OR give them prices! I asked David B. to call me with the dealer price, as he would only give me MSRP. He wanted me to come in. I told him no, that's not how I buy cars. I said Just call me with a price. He never called. I called him, and he told me some lame excuse that he was in a sales meeting and had not had time, but would call me back shortly. That never happened either. So we went elsewhere . It's sad though. You lie to get people in there. Then you won't give them a price, unless they're willing to sit and play your game. Total lying waste of time, for a cash paying customer looking at a brand new explorer!!! You give car dealerships, and salesman a bad name!