Reviews
On a recent service visit for our Ford Expedition, David
On a recent service visit for our Ford Expedition, David Nguyen was courteous, knowledgeable, and efficient as always. He clearly communicated our options and updated us frequently about the progress of our repairs. Our vehicle was thoroughly checked out and given a VIP wash. Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Ford! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Mary Hill was the best seller.
Mary Hill was the best seller. She helped us all she could. She has great customer service experience. Her personality says it all. Love her
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Petronela, thanks for your praise and kind comments about Mary Hill. We are always more than happy to assist you if anything else comes up. Take care!
The service agent that helped us was very rude and tried
The service agent that helped us was very rude and tried to lecture us on when we can bring the car. I told her I got a text that there was an open recall and that’s why we scheduled and brought the car. to this she was very condescending. It almost looked like she did to want to be there at work and did not want to take our car in. We are considering switching dealerships.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am terribly sorry to hear that you had a negative experience in my service department. Calvin Miller, my Service Director, will reach out to you to get additional information. Thank you for your business and I am confident that we can resolve your concerns. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com
Bought a used 2024 Expedition and had to immediately take
Bought a used 2024 Expedition and had to immediately take it to my local dealer due to brake light,turn signal and parking light not working. Local dealer denied warranty on fuse replacement claiming vehicle had been wrecked, which was not disclosed by selling dealer who refused to take the vehicle back in exchange for another vehicle without reducing the trade in value on the vehicle I bought 3 days after I bought it and had my warranty denied.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are terribly sorry for the trouble you are having with your purchase. It appears that your vehicle is a Ford Blue Certified vehicle and your repairs should be covered. One of our managers will be in touch with you to discuss further options. Thank you for your purchase and we look forward to helping you resolve your concerns. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com
No car wash after service ?
No car wash after service ?? Should have said on phone 2 hours wait,, & The car is vibrating after oil change ?? Please reply, Thanks
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to our General Manager at cchiv@group1auto.com so we can work toward a resolution.
Great service and communication.
Great service and communication. Quality work and very easy to work with. Professional, clear and kept my car in great condition. The car wash is a plus at the end!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Bought a used 2024 Expedition and had to immediately take
Bought a used 2024 Expedition and had to immediately take it to my local dealer due to brake light,turn signal and parking light not working. Local dealer denied warranty on fuse replacement claiming vehicle had been wrecked, which was not disclosed by selling dealer who refused to take the vehicle back in exchange for another vehicle without reducing the trade in value on the vehicle I bought 3 days after I bought it and had my warranty denied.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are terribly sorry for the trouble you are having with your purchase. It appears that your vehicle is a Ford Blue Certified vehicle and your repairs should be covered. One of our managers will be in touch with you to discuss further options. Thank you for your purchase and we look forward to helping you resolve your concerns. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com
Mr Crow At this point it would be more appropriate for you to call me. Your managers are not acting in good faith throughout this process. If you are sincerely interested in resolution please call me to discuss the additional specifics that have come to light since my review, none of which include any contact from your team. I would like a copy of the Carfax report presented to me at the point of sale for my record please. Please advise Kevin Smith As of April 1, 2025 there has been no call from Sterling McCall Ford management as promised below. - Smith family
Mr. Crow, I have not heard from anybody at Sterling McCall Ford and have since received my plates and was unable to mount them due to no front license plate bracket on the bumper. Replacing bulbs, fuses and license plate brackets should not be necessary on a "Blue Certified" vehicle which is advertised to have undergone a rigorous multi-point inspection, right? Please contact me as promised. Kevin Smith and family
Overall service was rather quick and this is the first
Overall service was rather quick and this is the first time I've sent my vehicle in for repairs where I didn't come back with any other kind of issues it didn't have to begin with. I am happy with the results so far
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I am very satisfied with the customer service.
I am very satisfied with the customer service. It was great and very helpful.they take care of our vehicles and handled it like a professional.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Kevin, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
I worked with David in the service department and his
I worked with David in the service department and his explanation of services and follow up was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
HI, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!