Reviews
Best auto buying experience ever, and this is my 6th new
Best auto buying experience ever, and this is my 6th new vehicle. My salesperson El Mbaye was excellent. He was very knowledgeable about the vehicles, extremely professional at all times, patient and pleasant personality. I was referred to Jay Gomez, Sales Manager by a trusted friend. Jay lived up to the high standard of customer service they bragged about. I would refer any of my friends and colleagues to Jay or El. I will have to wait until my first service visit to rate any other areas. Dealership are no better than the people of work there and Greenway has two great employees in Jay and El.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kimberly, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great customer service
Corian Smith was amazing and very helpful! She made sure I had the best car, great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ashley, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Don't hesitate to call us if you ever need anything. Be safe on the road!
ron.calzolari@sap.com
Mercedes Benz Greenway is the best automobile dealer I have ever dealt with, and I have owned, Chevy's; GM's; Lexus' and Toyotas. Jerry Jow is my Service Advisor, and he is the biggest reason I go back to MCB Greenway!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ron, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. We are always more than happy to assist you if anything else comes up. Take care!
Excellent service.
Excellent service. No waiting time. Always open to problem solving. Clear information and good follow up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sashadecamba, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
it was the best mercedes benz buying experience ever.
it was the best mercedes benz buying experience ever. The manager, Sam, did the best we could with our new car on the day of purchase, despite the fact that we arrived at the salon quite late. Thanks to the salon for our wonderful car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Gyulnara, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
MB Greenway had the best selection of GLE 350s in the
MB Greenway had the best selection of GLE 350s in the city. My salesman, Christopher, was great to work with and the process went smoothly. We are very happy with our GLE.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Darrell, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
excellent service; great service advisor. He kept me informed throughout the process. Received informative disclosures.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Ernestina, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great customer service
I got a C300 2023 model. The process was smooth and easy, everyone was helpful and supportive throughout the process.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Emmanuel, we are very happy we could provide you with a positive experience! If you need more help, our team is available to talk -- safe travels!
Customer Service Means Everything
I was very impressed with the manager Ray after a bad start with front desk in parts. Thanks for making me feel important.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shelia, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Customer's experience
Every year in January I bring my car for service. In the past, it was Tim who helped me, but now that Tim was not available, a young lady Elena Franco help me with the process. She was very friendly, helpful, and informative. Excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cesar, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.