Reviews
Everything Perfect
Had scheduled a 12 month service on my year old Mercedes, first time I had any scheduled maintenance. Came in the day before for drop off and everything went smoothly. Service writer noted I had bought a service contract, which I had forgotten, and said that there would likely be no cost. Got a replacement vehicle quickly, another Mercedes 300, as promised. Got a call the next morning saying when my car would be ready and suggested texting ahead so the car would be waiting for me. Again, everything was as promised.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mr. Langbaum-Thanks for your review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
My Overall Experience with The Dealerx
I had good experience with the dealer when I took my car there for repairs. They are very professional. My service was completed on time. They gave me a loaner while my car was in the shop. I highly recommend the dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ismail-Thanks for your review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Response to Survey
I enjoy having my car serviced at ASC. The location on Glebe Road is very convenient for me, and William (Kit) Cross does a nice job keeping me informed of the status of the work that's being performed. Zero complaints.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert-Thanks for your review and kind words toward Kit Cross in our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Looked online for a 2016 Mercedes E63
Saw a certified Mercedes e63 online and asked about it and within seconds max put everything together and I drove 5 hours to pick up the car. He sent all the information over email and text.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your review and kind words toward Max Assefi in our sales department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Quick maintenance is great
Kit and the team did a fantastic job, as always! We just had basic maintenance performed this time, but they always go beyond the call of duty and make it a very customer-friendly experience. Thank you guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kennet-Thanks for your review and kind words toward Kit Cross in our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Service
The service is great. The only problem I ran into is that I have to call the Saturday advisor several times before we would return my call.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Corey-Thanks for your review. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We do apologize that we did not meet your expectations on Saturday. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Regular Maintenance Service
Gary Burk, assistant service manager excels in customer service. He and the team of automotive engineers perform quality work and their efforts are greatly appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mimi-Thanks for your review and kind words toward Garry Burk in our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Recent visit to Mercedes Benz of Arlington and
Have been visiting this dealership for quite a number of years and always been treated courteously and professionally. Can highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
MB Arlington Teamwork
My right rear tire required replacement. My regular service advisor's team was full up. He arranged with the EXPRESS Service to replace the tire and found a second nail in the left rear tire. I was in and out in a short time because of the TEAMWORK between Kit Cross and the Express Service Adsvisor.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Brian- Thanks for your review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Mercedes Benz of Arlington
Mr. Carson, my service advisor, was extremely helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mr. Ellerbe- Thanks for your review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.