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Mercedes-Benz of Arlington

(2,569 reviews)
Visit Mercedes-Benz of Arlington
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (571) 257-2051 (571) 257-2051
Used (571) 257-2807 (571) 257-2807
Service (571) 257-2880 (571) 257-2880

Reviews

(2,569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Arlington from DealerRater.

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I recently had the pleasure of working with Paul who

I recently had the pleasure of working with Paul who truly made my car-buying experience a breeze. From the moment I walked in, he was welcoming and attentive, immediately putting me at ease. His knowledge about the various models and features was impressive, and he patiently answered all my questions, no matter how small. I never felt rushed or pressured, which is often a concern when dealing with salespeople. Instead, he took the time to understand my needs and preferences, guiding me through the entire process with expertise. What stood out the most was his willingness to go the extra mile—whether it was arranging test drives, sending photos of cars, or explaining financing options in detail. His friendly demeanor and genuine interest in helping me find the right car made all the difference. Overall, I highly recommend him to anyone looking for a new vehicle. His professionalism and commitment to customer satisfaction are truly commendable. Thank you for making my car-buying experience enjoyable!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Naomi, thank you so much for your thoughtful and detailed review! We’re delighted to hear that Paul was able to make your car-buying experience such a smooth and enjoyable one. It means a great deal to us that you felt welcomed, supported, and never rushed throughout the process. Paul takes great pride in going the extra mile for his clients, and your kind words are a wonderful reflection of his commitment to customer care. We truly appreciate your recommendation and are grateful for the opportunity to earn your trust. Feel free to get back in touch if we can be of any assistance, and we wish you many happy miles ahead in your new Mercedes-Benz! Mike Fisher Business Development Center Manager 703-284-2575

Fast, efficient service - Warranty repairs were done

Fast, efficient service - Warranty repairs were done superbly. A Courtesy vehicle while my vehicle was being repaired was great

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful 5-star review! We’re glad to hear that your warranty repairs were handled quickly and to your satisfaction. It’s great to know Ray, Dave Smith, and Dave Bloom all made your visit smooth and stress-free, and that the courtesy vehicle helped keep you on the road in the meantime. We truly appreciate your trust in Mercedes-Benz of Arlington and look forward to serving you again. Mike Fisher Mercedes-Benz of Arlington 703-284-2575

Excellent service and very good communication regarding

Excellent service and very good communication regarding how long the repair would take and when I could pick my car 10 out of 10!

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and the perfect score! We're glad to hear you had an excellent experience and that our team kept you well-informed throughout the repair process. Clear communication and great service are what we strive for, and it's wonderful to know we delivered on both. We truly appreciate your support and look forward to seeing you again down the road! Mike Fisher Business Development Center Manager 703-284-2575

It is a pleasure to work with Mr.

It is a pleasure to work with Mr. Tchong. Definitely the reason I lease from you.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you for your kind words, Ms. Lomax! We're thrilled to hear that working with Paul has made such a positive impact on your experience. He's a valued member of our team, and we're grateful for your continued loyalty. We truly appreciate your business and look forward to serving you again in the future. Best Regards, Mike Fisher Business Development Center Manager 703-284-2575

The purchase experience was great.

The purchase experience was great. Very professional sales representative and was able to program every safe features on our new MB GLC 300 4Matic The sales manager as well as the finance manager were very professional and worked with me in order complete the purchase fully satisfied Many thanks to all of you at Mercedes Benz of Arlington

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Good morning, Bernardo. Thank you so much for your kind words and for choosing Mercedes-Benz of Arlington! We’re thrilled to hear that your purchase experience was a great one, and that our entire team—your sales representative, sales manager, and finance manager—provided you with the professional service and attention you deserve. We're especially glad to know everything was set up just right on your new GLC 300 4MATIC. Your satisfaction means a lot to us, and it was truly our pleasure to assist you. Enjoy every mile in your new Mercedes-Benz, and please don’t hesitate to reach out if we can be of service in the future! Mike Fisher Business Development Center Manager 703-284-2575

Best experience I've had with dealership for service and

Best experience I've had with dealership for service and this is my third visit since I brought my vehicle about a year now

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thank you so much for your kind words! We’re truly honored to hear that you’ve had the a great experience with our service team here at Mercedes-Benz of Arlington. It means a lot to know you’ve continued to trust us with your vehicle over the past year. We look forward to working with you in the future and will always do our best to deliver the exceptional service you deserve. Thanks again for being a valued part of our Mercedes-Benz family! Mike Fisher Business Development Center Manager Mercedes-Benz of Arlington 703-284-2575

Great customer service and Omar was a great

Great customer service and Omar was a great representative of Mercedes Benz and I will always come back

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Randy, thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that Omar took such good care of you. He’s a valued member of our team, and we’ll be sure to pass along your compliments. We truly appreciate the opportunity to earn your business and look forward to welcoming you back whenever you need us. Mike Fisher Business Development Center Manager Mercedes-Benz of Arlington 703-284-2575

Responsive, reliable and respectful are key descriptors

Responsive, reliable and respectful are key descriptors of MBA. Staff, service and facilities are the very best. Always focused on customer comfort and confidence. Despite high volume of customers and complex workload, MBA delivers satisfaction. Also, Gary Burk is simply outstanding

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  • Overall experience 5.0
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Dealer response

Thank you so much for your thoughtful feedback. We're truly honored by your kind words and so pleased to hear that you consistently receive the level service we strive to provide at Mercedes-Benz of Arlington. We know that our customers have high expectations, and it means a great deal to hear that our staff, service, and facilities continue to earn your confidence. I'll be sure to pass along your special mention to Garry Burk—he’ll be thrilled to know that his efforts are making such a positive impact. Thank you again for your continued support. We’re grateful for your trust and look forward to serving you for many years to come. Warm regards, Mike Fisher Business Development Center Manager Mercedes-Benz of Arlington 703-284-2575

Give Hugh McGuire a BONUS!

Give Hugh McGuire a BONUS!!!!!!!!!!!!!!!! OK, GIVE HIM TWO (2) BONUSES!!!!!!!!! GIVE HIM THREE BONUSES!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're all smiles after reading your review. It's always a pleasure to hear about our guests’ experiences, and we truly appreciate you choosing to service your Mercedes with us. I’ll be sure to share your feedback with Hugh and our Service Management team—they’ll be thrilled to hear it. Thanks again for taking the time to share your experience, and we look forward to assisting you again down the road. Mike Fisher Business Development Center Manager 703-284-2575

The service advisor and the department are top notch

The service advisor and the department are top notch professionals. However, dealership needs to make its invoicing more transparent itemizing parts and labor provided. I was charged $622.00 labor to replace q voltage dip limiter (cost $210.93) How many labor hours took to change the voltage dip limiter?

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to provide feedback about your experience with our service department, and thank you for servicing your vehicle here. While we appreciate the 5 star rating, you raise a good part regarding the clarity and transparency of the invoice. I'll be sure to discuss this with the service managers. Fell free to reach out with any additional information, and we'll be happy to answer any questions you have. Best regards, Mike Fisher Business Development Center Manager 703-284-2575