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Hendrick BMW Northlake

(2,452 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2025 state dealer award
View 7 awards
2025 state dealer award 2024 national dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
New (833) 222-5603 (833) 222-5603
Used (833) 252-1463 (833) 252-1463
Service (833) 255-3030 (833) 255-3030

Reviews

(2,452 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick BMW Northlake from DealerRater.

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Love this dealership.

Love this dealership. I was very impressed with Jeff Day! He made sure my car was well taken off! He kept me updated about what was going on! Great place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are very happy to have provided you with a positive experience!

Out of all the dealership that I had to deal with this

Out of all the dealership that I had to deal with this dealership is the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Chermel2003, we really appreciate your feedback!

Jeff day was the best!

Jeff day was the best! Great customer service .He got me in and out . Will return!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Neka, thank you; we appreciate your feedback!

Tory, Isiah and Devon made every effort to make my

Tory, Isiah and Devon made every effort to make my experience a seamless. Would recommend them to anyone searching for a new vehicle and not wanting the typical pressure and hassle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience with Isaiah and Hendricks BMW!

Great experience with Isaiah and Hendricks BMW! Designed vehicle and it was built quickly and perfectly and looked great when it arrived to the showroom. Excited to drive it home!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mark, we're glad to hear you enjoyed your visit.

Jeff Day did a great job.

Jeff Day did a great job. Kept me in the loop with good communication and lived up to the expectations that he set.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi there thank you for taking the time to leave us your honest feedback.

Working with Devon and the Hendricks BMW Northlake team

Working with Devon and the Hendricks BMW Northlake team was a pleasure. This is a great team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Ron516, we're glad to hear you enjoyed your visit.

Tarique and Tory were excellent and professional.

Tarique and Tory were excellent and professional. They were immediately welcoming, considerate, and patient through my entire purchasing process. They allowed me to conduct in depth inspections on the vehicle, never pressed me into any extra services or packages, and made the entire process rather enjoyable. They even gave me contact info for various services such as detailing, tinting, and more after the purchase was completed. Would come back again for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Raymond Curcio, thank you; we appreciate your feedback!

I had such a wonderful experience purchasing my BMW X1

I had such a wonderful experience purchasing my BMW X1 from Carl and Grey. From start to finish, the process was smooth and stress-free. The staff was extremely knowledgeable, taking the time to answer all my questions and making sure I felt confident in my decision. They were also incredibly kind and welcoming, which made the entire experience even better. I absolutely love my new X1 and couldn’t be happier with the service I received. Highly recommend working with Carl, Grey, and their team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

S. Jones, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW Northlake.

I always make sure to schedule my service appointments

I always make sure to schedule my service appointments with Amanda! She is so welcoming! When there have been recommendations on my car, she takes the time to help me prioritize which repair is needed first. You can tell she really cares about her customers and their wallets! I recommend Amanda to every one of my BMW friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Benlong05, we really appreciate your feedback!