Hendrick BMW Northlake

Jeff day is a Very unprofessional individual. I will never get stuck with him again. Unbelievable! He was not communicating with me. A service that usually takes less than 2 hours took 4 hours. He?s in the wrong field for sure. Dementia or what?

This dealership has the best staff. I got to work with JR - William Guevara who is absolutely wonderful. He is nice, always smiling and that is what we want when we walk into a dealership to get our car serviced at 7am! JR is such a gem, everytime I deal with him, he makes me feel valued and that my business there matters. He goes above and beyond whether is it to come check on me while waiting for my car to be done or carrying my kids seats to the loaner vehicle. Again, Thank you JR for all you do.

Steven Ha was the best salesman I ever dealt with The finance Mr brown was excellent as well I had to travel from MD to MC to complete the sale. They picked me up from the airport.

The worst service experience at that location ever - no one seems to know what they were doing with no remorse of people?s time. The gentleman ?Jessie? sat at his desk the whole entire time. I had to go to him each time to check on the status of my vehicle. Just the worse. I caught him in so many lies to I was over the entire visit 4 hours later for only an oil change and diagnostic. At this point, I don?t trust anything they quoted on that paper. Never again at that location. It was one young lady that was concerned and kept checking on me. She took the time to see exactly what Jessie was doing when he claim to go assist the technician to speed service up. She was more honest than Jessie was.

I Darlene, Hawes visited Hendrick BMW Northlake met Mr. Isaiah a very gentleman business man. He help with a car within 3hrs.

Shane Weaver is an exceptional car salesman! His deep knowledge, approachable vibe, and commitment to my needs made finding the right car effortless. He was upfront about pricing and worked tirelessly to secure a great deal. Shane’s top-notch service made the whole process enjoyable. I’d recommend him to anyone!

Your people and Jeff Day are great. The facility will be great after it's finished. The show room and lounge are very nice - so is the coffee.

Brandon was awesome! Patient and very thorough in explaining everything. Friendly receptionist. Would highly recommend.

Jeff does a great job w/communication and working to make sure customer is happy. Hendrick BMW is luck to have him a such a valuable/considerate staff member who exemplifies the term great service!

Several trips to the service department, thousands of dollars spent, not sure why the problem wasn?t observed or noticed at the initial visit. But finally no more leaks noticeable at the moment.