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Mac Haik Ford

(1,209 reviews)
Visit Mac Haik Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:30am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (713) 987-3210 (713) 987-3210
Used (713) 481-5671 (713) 481-5671
Service (713) 481-5673 (713) 481-5673

Reviews

(1,209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mac Haik Ford from DealerRater.

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met my needs and answered my questions.

Roy was responsive to my needs! He worked with my on getting my financing right. He answered all of my questions and concerns. Roy was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Repair on my 2016 Ford Edge

I am so happy with the service I received from Elmer! I called yesterday afternoon about my car having checked out. When I put gas in the tank my car would shake and vibrate. My bluetooth wasn't working correctly either, when I would try to hang up the call the screen would get stuck and I couldn't click "end." Elmer called me about 4:30pm today to advise my car was fixed! I purchased my car from Joe Meyers Ford off 290 in north Houston. They had my car for a week and never fixed the fuel issue. I have had such a pleasant experience! I will be back for all of my service and sales needs! I will also be referring others to Mac Haik.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Experience

Mac Haik is a good dealership that was not too pushy to make the sale and would work with me to make the deal. It was a somewhat enjoyable experience. I could recommend them. Aladdin was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bought our Ford Explore !!

Great service all the way. My husband had used the internet to look at and review what was in stock. Lawrence was very helpful. Our purchase of our new Ford Explore was a easy and great one .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

GOOD EXPERIENCE

We spoke to salesman Aladdin and his Experience was very Helpful with a No pressure to buy My wife is Very Happy with her new Explorer and I with the $$

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent overall experience.

We are very happy with the price and value of our vehicle. The speed and hassle free experience was great and our salesman, Aladdin was very knowledgeable and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good Experience

We received what we were looking for. After some offers they gave us the monthly we want. The only thing was that the dealership didn’t have the color we want, so it took more time to close the deal. But at the end the find the color and car we want. We are so happy with our new explorer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience.

Aladdin was the best. He really wanted to sell me a car and worked with me to arrive at a price I was comfortable with. He did great sitting with me after make ready was done going over all the features. Thanks for the hard work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent

I came from out of state to buy my truck here. It was Alladin Atassi's day off but he still came in anyways to finalize the deal. It was well worth the 8 hour drive back home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Flew from MI to Houston - VERY disappointed!!

My husband and I flew from MI to TX to buy this car. Aladdin said “Certified Preowned, no scratches or dings, no interior stains or other damage, in mint condition". We would LOVE to share photos of what it actually looks like! Didn’t buy it but had to pay for a rental car, gas and hotel so we’re really unhappy. Car has MANY problems - driver door is so poorly aligned that a dollar bill fell through when it was closed; dirty headliner; stained passenger seat; front has MANY DEEP scratches; multiple small marks on car exterior. The only good thing we can say is that everyone was nice and the car has new tires. They raised the price $1,000 during our discussion (before flying out) and agreed to honor lower price. When they saw we weren’t happy, they offered an additional discount ($400) but the car wasn’t worth it. Hard to believe it’s Ford Certified!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mac Haik Ford. We would like the chance to talk to you further so please do call us at (713) 932-5000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.