Reviews
Always trust the professionals at Academy Ford for all my
Always trust the professionals at Academy Ford for all my sales and services! They are very knowledgeable and treat you with respect.
Always trust the professionals at Academy Ford for all my
Always trust the professionals at Academy Ford for all my sales and services! They are very knowledgeable and treat you with respect.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sandou, thank you for your confidence in our team! We appreciate your continued business and are always here to help at Academy Ford Sales!
Wonderful experience from start to finish-professional
Wonderful experience from start to finish-professional and friendly staff that truly care about the people they are dealing with-highly recommend!
Wonderful experience from start to finish-professional
Wonderful experience from start to finish-professional and friendly staff that truly care about the people they are dealing with-highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to receive such a great review of our team! Thank you from all of us at Academy Ford Sales. We truly appreciate your business and your recommendation!
Derek was exceptional in every facet of service.
Derek was exceptional in every facet of service. From the start to finish. 5 stars
Derek was exceptional in every facet of service.
Derek was exceptional in every facet of service. From the start to finish. 5 stars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review Derek and Academy Ford Sales!
On a very busy day.
On a very busy day. Academy Ford was able to squeeze my truck in for routine maintenance. Excellent work thanks again!
On a very busy day.
On a very busy day. Academy Ford was able to squeeze my truck in for routine maintenance. Excellent work thanks again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vital, we are always here to help! Thank you for choosing Academy Ford Sales, we look forward to being here for you next time!
Derrick is the man.
Derrick is the man. Always courteous respectful, personable and knowledgeable. He is a great asset to your company!
Derrick is the man.
Derrick is the man. Always courteous respectful, personable and knowledgeable. He is a great asset to your company!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't agree more! Thank you for choosing Academy Ford Sales and highlighting Derrick's excellent work. See you next time!
They have always been top notch every time.
They have always been top notch every time. Repairs done quickly and correctly. Always done on time.
They have always been top notch every time.
They have always been top notch every time. Repairs done quickly and correctly. Always done on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for stopping by to leave Academy Ford Sales a wonderful review!
The sales staff, irv and kenny were very helpful and low
The sales staff, irv and kenny were very helpful and low pressure allowing me to make and be comfortable with my decision
The sales staff, irv and kenny were very helpful and low
The sales staff, irv and kenny were very helpful and low pressure allowing me to make and be comfortable with my decision
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Academy Ford Sales, and for sharing your kind words about Irv and Kenny! We're glad you felt comfortable with your decision. See you next time!
I visited Academy Ford in Laurel, Maryland, for warranty
I visited Academy Ford in Laurel, Maryland, for warranty work on my vehicle. specifically to address a light. Unfortunately, the experience was disappointing. It took seven hours for the service team to contact me with an update, leaving me stranded as the shuttle service had ended by then. The staff tried to upsell me on windshield wipers, a radiator flush, and a brake fluid flush, despite me having completed these services within the last two weeks. They failed to address the "check charging system now" light that I brought up when dripping the car off. Additionally, one of my wrenches was taken and not returned until I called about it twice. The facility was decent, but the lack of communication, upselling, and failure to resolve the charging issue made this a frustrating experience. I’d hesitate to return because I am not sure that I can trust them.
I visited Academy Ford in Laurel, Maryland, for warranty
I visited Academy Ford in Laurel, Maryland, for warranty work on my vehicle. specifically to address a light. Unfortunately, the experience was disappointing. It took seven hours for the service team to contact me with an update, leaving me stranded as the shuttle service had ended by then. The staff tried to upsell me on windshield wipers, a radiator flush, and a brake fluid flush, despite me having completed these services within the last two weeks. They failed to address the "check charging system now" light that I brought up when dripping the car off. Additionally, one of my wrenches was taken and not returned until I called about it twice. The facility was decent, but the lack of communication, upselling, and failure to resolve the charging issue made this a frustrating experience. I’d hesitate to return because I am not sure that I can trust them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Had my vehicle serviced for warranty repairs.
Had my vehicle serviced for warranty repairs. There were some delays but not really the Service Department's fault, the overall service was professional, and repairs have been successful. My service rep Alvin Powell was professional and on top of it at all times, kept me informed and left me with the sense trust and confidence that he was "in my corner" at all times with my warranty provider.
Had my vehicle serviced for warranty repairs.
Had my vehicle serviced for warranty repairs. There were some delays but not really the Service Department's fault, the overall service was professional, and repairs have been successful. My service rep Alvin Powell was professional and on top of it at all times, kept me informed and left me with the sense trust and confidence that he was "in my corner" at all times with my warranty provider.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're pleased to hear Alvin and our team provided timely and professional service. We appreciate your trust and look forward to assisting you again at Academy Ford Sales. Safe travels!
Andy he is nice person.
Andy he is nice person. He knows his job and how to deal with the customer
Andy he is nice person.
Andy he is nice person. He knows his job and how to deal with the customer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Lucie, thank you for leaving Academy Ford Sales your positive feedback about Andy!