AutoNation Ford Fort Worth

Good team. The entire staff worked well together. Followed up after the sale to make sure everything was going well. Would definitely recommend to friends and family

I contacted the dealer about a car I wished to purchase and all it seemed to be going well. I was sent a sales and trade-in quote and agreed to purchasing the vehicle over the phone with the sales man. I shared from the start, and on numerous occasions that I would have to travel in from out-of-state. I made arrangements to come down, and after questioning the sales tax, the 'finance manager' called. They wanted to know why I thought the tax was wrong. Well, purchase price minus trade in left the price owing as ~$2000 but they wanted $500 in taxes, which would be 25%. Unheard of anywhere. I was then told they would waive the tax, after much conversation in the background? I agreed and confirmed I'd be down the next day. Not even 15 minutes later, I the 'finance manager' called to inform me that someone else had an appointment that night to see the car and they were giving me a courtesy call just in case it would sell but they had no guarantee. Now, yes, how nice, but I'd already made non-refundable reservations to travel and agreed verbally to purchasing the vehicle. I would have happily made a deposit, if they'd asked, but 'they don't do that'. They KNEW I had to travel from out of state to get the car so now, I am out travel expenses. Why would you work with someone over the course of 2 days to the point of an agreement to purchase if you can sell the vehicle out from under them especially knowing travel reservations were happening and telling me "oh, we work with out of state buyers all the time." Well - not this individual and I hope others who think to buy from out of state 1. pay close attention to the sales tax they attempt to charege and 2. just don't do business with them.

The service department did a good job diagnosing and fixing my truck in a reasonable amount of time. Steve did a good job of keeping me informed throughout the process. Will definitely be taking it back for future services to come.

high quality and fast service. I enjoyed the comfortable waiting area. respectful staff were extremely helpful and friendly. My vehicle feels safer and runs great.

Multiple services done very quickly all parts on hand. . Christopher service writer help was superior as usual. Excellent communication. New tune a dramatic improvement in drivability for my manual 2.3 with better throttle response making double clutching much easier and truck feels noticeably quicker.

I had a great experience with this dealership! The team was very supportive from start to finish, and made the whole process smooth and stress free. Their customer service and attention to detail really stood out. Highly recommend to anyone looking for a reliable place to buy a vehicle.

Apesar de que vivo lejos de ese Diller me gusta ir ah� porque me atienden muy bien, es un equipo muy amables, profesionales y onestos al darme un diagn�stico y resolver la falla mec�nica con precisi�n

I had set an appointment for an oil change and tire rotation when I arrived they pointed out that my alignment was a bit off and was starting to wear tires and would cause irregular wear, I explained I was under a time crunch, I agreed it was needed, they went to work right away and completed all repairs with very minimal extra time, very pleased with their service and will be back for any and all work needed on my F-150 diesel.

They lie and misled us. My daughter really needed a car. Otherwise I was ready to walk out. I should have. Don’t have much to say nice about them and will never go back. Shady business practices. I always thought once car on the lot everything had been checked out and repaired. On Monday car was 12,299 on Thurs 13,299. They said they could not budge on price since corporate sets price. Claimed they realized back up camera needed repaired that’s why price increase. I questioned immediately why cars broken windshield not replaced? Why would it be on the lot ready for sale? Salesman said windshield guy would be there end of the week. When we were encouraged to come in Thurs night because he could work on price, etc. All week we said Friday afternoon. I was ready to walk out. Didn’t care that they said it could be sold. However, my daughter really needed a car since hers was broken down and she was in a rental. I have a special needs Grandson and is ok to be alone for awhile but once it gets dark we knew we had to leave. My daughter picked him up and came back. Dealership stayed open late and just wanted to sell that car and didn’t care. I’m mad at myself for staying only because of our car situation. I sure hope this car doesn’t give us trouble and after reading reviews, it could easily be a lemon. BTW we had to pay for a new windshield $410.76. If auto nation fixed it, price would increase again. The car should have been sold at original price not $1,000 more 3 days later. We took off the inside detailing to get price down. Susan Tilley

Darla took her time answering all my questions. She took great pains making sure that everything was one right.