Grapevine Ford Lincoln

AVOID! Persistent Harassment & Deceptive Sales Tactics I am writing this review to warn consumers about the unethical and harassing business practices at Grapevine Ford. I will be reporting this dealership to the Texas Attorney General's Office and the Federal Trade Commission (FTC). My experience with Internet Sales Manager Jarvis and Sales Manager Christopher Aylesworth was unprofessional and concerning. They were completely opaque on pricing and refused to negotiate in good faith. The entire process felt like a high-pressure attempt to coerce me into a bad deal. They were inflexible and employed outdated sales tactics, making it clear their priority was maximizing profit over customer satisfaction. I ultimately purchased a vehicle elsewhere, where I received excellent service, transparency, and a great deal. The most egregious issue is their continuous harassment. Over a month ago, I explicitly requested that they remove me from their database and cease all contact. For the past four weeks (and counting), I have been harassed daily with multiple calls, including voicemails that consist only of hold music. This is a blatant disregard for my "do not contact" request and a violation of consumer rights. I escalated this matter to Chaz Gilmore (Managing Partner of Grapevine Ford) and Berkshire Hathaway Automotive directly. It is baffling that in 2025, a dealership believes it is acceptable to use harassment to try and strong-arm consumers. I have documented call logs and voicemails as evidence for my formal complaints to the FTC and Texas AG. Save yourself the time and the stress. Avoid Grapevine Ford at all costs. There are plenty of professional, transparent, and respectful dealers in North Texas who value their customers.

Pleasant experience. They resolved the issues we had in a timely manner. Professional and truthful

My service advisor Dylan Gingerella was wonderful. When my Bronco required a day to repair a warranty covered item he had arranged a car service to take me home and return me to Grapevine Ford the next day. I always bring my Fords to them for service and repair when needed. The service department has always been excellent.

Courteous and friendly. Very attentive my needs and answered all questions including future needs on parts.

Fast, no games up front deal. Very happy with the process. Stress free deal easy!

Excellent and expedited service for a synthetic oil change and check up. I went on Saturday morning and was in and out in one hour 15 minutes.

I went into the dealership to buy a new car, the second time I have purchased from this dealership. Both times I was treated with respect, and worked to understanding of what car I really needed, the sales person was genuine, worked hard to get me the best price, and was very thoughtful of all the details. Matthew was my sales person the second time. He was awesome!

I found a 2023 Ford Maverick online at Grapevine Ford. I called and talked to Caden.I asked him to take a video and identify any marks on the vehicle. He did as I requested and informed me the vehicle was spotless. We negotiated the price over the phone. We drove 260 miles to pick up the vehicle. It was as described and the whole process went very smoothly. I would recommend Grapevine Ford and ask for Caden.

The hospitality and animated atmosphere of this dealership made the experience, of getting our first vehicle, all the more exciting. The dealerships staff was very knowledgeable and forthcoming with any information that could help ascertain the best value.

Great service and help, overall excellent and very pleased would recommend to anyone looking to buy a car