Blue Ridge Auto Sales Inc.

This dealership is absolute crooks! Do not buy from them. They knowingly sold me a truck with a transmission issue (bad synchronizer) which requires a new transmission. Refused to help or stand behind their sell and now won't even answer any correspondence from me. Buyer Beware!

This establishment has great spotless cars with low miles for a great value. Excellent communication and they stand behind the vehicles they sell. Their integrity is spot on and I will continue to do business with these fine folks. I love supporting ethical small businesses that treat their customers like gold.

Really awful customer service. Their website is misleading and nobody knows what’s going on. Will never recommend.

My fiancé saved up and bought a 2015 BMW x1 from here and it seemed like a good place. Ive never been more wrong in my life this car has been terrible. At first you couldn't drive it over 25 mins without it overheating and all the coolant pouring out. The first time I drove it down the highway to work I broke down on the side of 85 and when I tried to crank it back up white smoke came out of the tail pipe making me think the car had a blown head gasket. They told me bring it up there so they can look at the car so we got it towed to them. It sat there for 3 weeks, it didn’t have a blown head gasket but the mechanic told me it had no leaks and he has been running it and running it and hasn't leaked at all. So when we picked it up it went straight to the shop to get a second opinion. When the mechanic we trust put it on the lift it was pouring coolant and also it had an oil leak. So the mechanic telling me there is no leaks was a lie. I sent him the video trying to get an explanation for it leaking so bad. He told me there is no way its leaking like that and it looks like someone is standing over the car and pouring water through it. Why the xxxx would I fake it, if it wasn't leaking I would be happy and they wouldn’t hear from me. Then he told me if its leaking like that then we must have wrecked it or something or somehow hit the front end to crack the radiator because there is just no way it could pour out like that. Mind you we haven’t drove the car even 100 miles yet probably a good bit less than that so accusing me of wrecking the car pissed me off. After going back and forth with him he tells me that I am on my own on this one and there is just nothing he can do at this point. I ordered a new OEM radiator and hoses (had to replace $70 eBay radiator that was cracked when installing) for the car and put that in and that helped so after sitting in my driveway for 2 and a half months she was able to drive it 12 mins to work. No longer than 12 mins she can not stop anywhere because it will overheat. Well that lasted about a week and a half before she got a low coolant light so I told her to go home and uber to work. I got home and put coolant in the car and ran a purge to get air out of coolant after that the car wouldn’t crank. Once i took the coolant cap off it had pressure in it, I left the cap off and it was able to start and white smoke poured out of the tail pipe. This time it is a blown head gasket, we have not even put 300 miles on this car and now we are in the hole over $10,000. So either I can keep putting money in it or get it repo’d and we are sick of putting money into it. They completely screwed us over this is my fiancé's first car and I wanted to support a smaller business and this one seemed like a good one. They told me I was on my own and didn’t think twice about us from then on. If you are thinking about buying something because of other good reviews, take my advice and go somewhere else.

Contacted them 3 times over a week regarding a Corolla nightshade they had advertised. Finally they got back with me. They kept calling to get me to "come in". I explained I'm an hour away and have cash to buy the car. I asked if it was a salvage title. Their response was it's a clean title. They call again in a couple days and I say I'll come look at it and possibly buy it. I ask them to send me the car fax for review and give them my email. They say come in and we will show it to you. I explain again I'm an hour away. Just send car fax and if all is good highly possible I will buy it. It doesn't arrive. I make another attempt after that to get the car fax and was ignored. I might have still bought it even if salvage or rebuilt! The price was good but these guys are ultra shady and hiding something. They run this place similar to how they would run a run down econo lodge or a 7-11. Ultra shady.

Purchased a car in February with major transmission issues. Now, I have a car that doesn't run. Poor follow up and response when I contacted them. Just read the reviews, and trust them.

I thought Martin was doing me right and come to find out he took my 2016 Nissan Maxima platinum for a 2014 BMW 328i I traded him on December 24,2022 and on January 3 ,2023 found out the engine is completely gone this car has less than 60,000 miles on it and already needs a motor so I called and told Martin he started cussing at me said he wasn’t doing anything but on other hand Allen said he would make it right for me to be back at Blue Ridge Auto Sales on January 4 2023 at 11am and manager would make it right I call back on the 3 to let them know the car had stopped in middle of road wouldn’t do anything I couldn’t even get it in N to move it safe out the way so the officer stayed with me the whole time until Fat Boys towing came and towed it I then called Allen back he said he would pay for the tow truck now it’s all a different story they not going to do anything to make this right I have tried calling the owner he want talk to me on January 5 2023 the sales manager called and said he would make it right and talk to Martin and give me a call back never heard back from him I know this really doesn’t matter to lots of people I just want them to make it right give me back my car or buy the BMW 328i back I’m with in my time frame .

Texted me in the evening and when i asked some probative questions they were unsure and told me a rep would call me the next day. No one ever called me, i tried calling the day after that and no answer, left a voicemail. Won't ever do business with them.

DO NOT BUY HERE. They talked very good but 3 weeks later, the engine comepletely has failed on HIGHWAY . You will loose in the end !!!!!!!

No reply to request for more info, completely ignored despite asking for cash out the door price