Aventura Chrysler Jeep Dodge Ram

Excellent customer service! Made us feel welcomed and valued.Showed genuine interests in meeting our needs

Very attentive service.Fritz kept me updated on my car and estimated readiness. The car was ready sooner than expected

This location recently made changes not to accept checks. I wasn't aware and this cost me extra money taking rideshare back and forth for two days to make other arrangements.

Thank you Steve and Justin for assisting me with my car. You guys are the best! Everyone there is so friendly and helpful.

I brought my vehicle in for a recall and a scheduled PM service. When I arrived, I was told that every 30,000 miles the injectors need to be cleaned, and I was quoted $1,350+tax. I agreed without verifying whether that service was actually required at 30,000 miles. After paying and leaving, I reviewed the invoice and saw it listed 'customer complaint: rough idling' which I never mentioned or complain anything on the car i was there just for recall and PM. That note replaced the original justification for the service and makes me question whether I paid over $1,000 for something I didn’t truly need. Transparency and accuracy in service recommendations and documentation matter, and I left feeling misled.

I always have the best at this dealer Roberto offers exceptional service and customer care

In the past, I tried to get an oil change. I could barely get my truck into the service lot. This time, 2x safety recalls and replace a headline that is out. Shannon’s words were, “I’m not going to be able to get it done today.” I made the assumption of get it the next day. On the day I expected it, I messaged the system that says message here for status… no response. The day after I dropped my car in, I came back to the service center where I was told the vehicle wouldn’t be ready until Monday! This isn’t just a communication error, the service center feels like it had a climate and culture of unprofessionalism and lacks a deliberate approach to taking care of customers. There’s so much that could be done to win my business, but I don’t think the organization cares. I can’t imagine a “for profit” business that operates like this is meeting its profit potential. Bad news, I probably won’t be back. Good news, there’s nothing but room for improvement from you guys.

This dealer was great .Very fast and efficient .Jean ,Laura ,Angel and Andre’s were great definitely recommend

Amazing experience by purchasing my car would be back for sure Jean was awesome Todd also help me a lots.

Excellent the whole process is smooth, good customer care, reliable workers as roberto won’t find anywhere