Sewell Cadillac of Dallas

Truly a great car buying experience. William is an excellent consultant taking time to demonstrate value of the product and dealership. He was present from start to finish. I've never had as detailed of a Delivery experience as I had today, it was the best!

Very helpful young lady ; after looking at the MKC on the lot, I realized it was too small for my needs .

This was the best car buying experience ever, competent, professional, and no hard sell tactics, They have eliminated the finance manager from the process and all paperwork is handled digitally by your sales agent. WOW!

I purchased a 2017 XT5 from a Ford dealership in 2021. On the sticker, it said "As Is, No Warranty". It seemed like a great deal anyway so I bought it. Fast forward two years later and I had a thermostat issue. The shop I normally take it to wanted $1,500 to fix it. I wondered what the cost difference would be if I called a Cadillac dealership. I'm thinking, surely it would be over $2,000. So I just happened to call Sewell first, because the car had the Sewell logo from the original owner. I told them the car didn't have a warranty, but they wanted to know the VIN number. The said the car was still under warranty and there would just be a $50 deductible. I would also get a free loaner why it was being repaired. I was flabbergasted. Needless to say, I took it there. They gave me a 2022 XT5 loaner. While there, they discovered the water pump needed replacing, the generator as about to go out and there was a minor oil leak. It was all covered with the same $50 deductible. They had the car for two days for repairs and I was out virtually nothing. The service from everyone there was top notch. They even gave me water and chocolates when checking out. My warranty is set to expire this month so I just purchased an extended warranty with them. It comes with everything the original warranty had. I can't say enough about how great it is that I found Sewell. They have a customer for life.

They list cars that are not actually available. I consider this a bait and switch. When you inquire, they tell you the car is sold then offer to order you one. This website should be used for actual cars available.

After my husband and called to confirm the car was there and it was made a appointment to test drive they sold the car when knowing we had to drive 2 hours from Sheppard to get there. But I did manage to get the same SRX from carvana. Thank heavens

Recently bought a new CT5V blackwing from sewell. I searched for a dealer that would not charge a "market adjustment" (aka take advantage of their customers). I was referred to Dustin from on some facebook forum posts and I have nothing but positive words to say. Being from out of town theres always a little concern in the back of your head that you could travel all the way there and then the dealer start playing games. As he had a great reputation on the forums and groups, it helped ease my mind and having spoken with him a few times, I felt confident that I made the right decision. The entire deal from placing the order to signing the paperwork was easier than buying a car from my local dealer. No games and all paperwork was ready before I arrived so I did not have to sit around for hours..... This isnt just how buying a car should be, this is how buying anything should be.

Excellent dealer. Transparent, no-nonsense, and made the whole experience enjoyable from beginning to end. By the time the transaction was complete, I couldn't help but wonder why other car dealerships haven't figured out that good service makes for happy customers. Thanks!

Good Morning, Mr. Eljundi I had the pleasure of interacting with Mister Nathan Redden your finance manager, he provider awesome customer service. Above and beyond what I expected and am use too, Will continue to use Sewell for all my car needs, Mister Redden totally ease my mind about my warranty decision,

Great customer service - we are on the hunt of buying a SUV and my husband spoke to Kevin Lewis prior to arrival. He let him know that we were looking to test drive a 2021 Escalade. Kevin let him know that the only way we would be able to get our hands on one for test drive would be with a pre-owned Escalade. We arrived on a Friday.afternoon and within 15 minutes of arrival, we were testing driving a pre-owned Escalade. He let us know that the wait time for a new Escalade is between 6-8 months. The wait is definitely worth it because the ride does not compare with any other SUV we have driven. If we do decide to purchase, we will definitely go with Kevin at Sewell.