Reviews
Great Customer Service *****
I am so amazed by the level of Customer care & Service that I received & experienced today @ this Dealership, Mr. Jerry & Mr. Sayed are Great Professional people, Made me feel I’m a Valuable Customer, over all I give 10Star out of 10Star to them **********
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager.
Good staff reasonable price
Good staff excellent service specially Dan Carson sales person and Syed in finance very professional and knowledgeable persons very friendly and respectful happy people answer all questions
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.
My issues were not addressed
Upon checking the service orders and the work performed. I just found out my issue still exists. The service order stated there were bubbles in the rear window but it was not addressed. This was my second time I brought my car to your service department on the same issue but it was not fixed.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com.
Very nice, on time
Everyone in the service center was very professional and courteous . I will come back for service , and probably buy a car in this location in near future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you had a great experience in our service department. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager.
Recall
I love the customer service it’s prolly one of the best of any dealership I’ve been to. I would recommend it to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager.
4Runner limited 2019
I enjoyed my buying experience beginning to end. Sales and finance team was friendly, courteous and professional. All my questions were answered. Plenty of inventory.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. Jonathan Glasscock, Customer Loyalty Manager.
Always professional and friendly
The service department is always professional and friendly. They explain what you need and are always willing to go the extra mile. I have never had a bad experience. Scott Michael was so nice and took my personal situation in mind and went above and beyond to help me. His customer service was a definite 10+
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! I am happy to hear that you had a good experience while servicing your vehicle. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.
30K service
My service guy Thomas Pablo is the best! Always has a smile, goes over all service work to be performed, keeps me informed and he does exactly what he tells me he will do. I highly recommend Thomas Pablo. Give that man a raise! Thank you, Cindy Day
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager.
Attentive staff
All good could not find remote starter but staff helped and pointed in the right spot. Cookies were appreciated. Think Warren Buffett owns group. Tell him hi for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. – Jonathan Glasscock, Customer Loyalty Manager.
Perfect
It’s perfect place to buy Toyota vehicle.I brought Toyota CHR LE model customer service was good and helpful. Toyota fianace service is good.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager.