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Westway Ford

(1,077 reviews)
Visit Westway Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
New (469) 706-6938 (469) 706-6938
Used (469) 713-3733 (469) 713-3733
Service (469) 913-1377 (469) 913-1377

Inventory

See all 490 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2000.
We're located just two minutes east of the President George Bush Turnpike at Highway 183 in Irving / Las Colinas. At Westway Ford our mission is to achieve absolute customer satisfaction with each and every one of our shoppers by giving you the best Ford buying experience possible and staying active within our community. While there are other Ford dealers in Dallas and Fort Worth customers continue to come back to Westway Ford because of our amazing team and strong local ties. Stop by and find out why we are a North Texas five-time Ford President's Award recipient for excellence in customer service and quality assurance.
For nearly 35 years Westway Ford has been a premier Ford dealer in the Dallas and Fort Worth area.

Service center

Phone number (469) 913-1377

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

(1,077 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Westway Ford from DealerRater.

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“Fake Promises, Shady Managers, and a Wasted Day – Avoid

“Fake Promises, Shady Managers, and a Wasted Day – Avoid Westway Ford” Let me save you some time and frustration: this dealership is one giant scam in disguise. I came in with a 720 credit score, clear goals, and ready to make a serious purchase. I was told I qualified for Ford Motor Credit’s 5.9% APR special, and that the numbers and terms were looking great. Everything sounded good — like I was going to be taken care of. They made it sound like they had it all lined up. Lies. The second I arrived, they flipped the entire script. They made me test drive the truck before even showing me any terms, then hit me with a 14.5% APR, like I wouldn’t notice the bait-and-switch. I asked for transparency and respect — what I got was dishonesty, games, and a team that clearly wasn’t ready. Let’s talk about the management: unprofessional, unprepared, and full of excuses. These people will act helpful, but behind the smiles is a crew that doesn’t respect your time or intelligence. They’re not here to help — they’re here to squeeze you for as much as they can. It felt like I was surrounded by people who ain’t about anything real — just weak tactics and fake hustle. Total lack of integrity. If you’re expecting professionalism or straight answers, this is not the place. They wasted my time. They weren’t ready. And they don’t deserve the business. Westway Ford is all smoke and mirrors — run while you can.

“Fake Promises, Shady Managers, and a Wasted Day – Avoid

“Fake Promises, Shady Managers, and a Wasted Day – Avoid Westway Ford” Let me save you some time and frustration: this dealership is one giant scam in disguise. I came in with a 720 credit score, clear goals, and ready to make a serious purchase. I was told I qualified for Ford Motor Credit’s 5.9% APR special, and that the numbers and terms were looking great. Everything sounded good — like I was going to be taken care of. They made it sound like they had it all lined up. Lies. The second I arrived, they flipped the entire script. They made me test drive the truck before even showing me any terms, then hit me with a 14.5% APR, like I wouldn’t notice the bait-and-switch. I asked for transparency and respect — what I got was dishonesty, games, and a team that clearly wasn’t ready. Let’s talk about the management: unprofessional, unprepared, and full of excuses. These people will act helpful, but behind the smiles is a crew that doesn’t respect your time or intelligence. They’re not here to help — they’re here to squeeze you for as much as they can. It felt like I was surrounded by people who ain’t about anything real — just weak tactics and fake hustle. Total lack of integrity. If you’re expecting professionalism or straight answers, this is not the place. They wasted my time. They weren’t ready. And they don’t deserve the business. Westway Ford is all smoke and mirrors — run while you can.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We are sorry to hear about your frustration and disappointment. This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to look into this matter further and address your concerns. Please contact Giovana Lopez in our Customer Relations Department at Glopez04@vtaig.com, and she will work with you to resolve the issues you've encountered.

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Great experience and kept informed through the entire

Great experience and kept informed through the entire process. Will recommend to friends and family.

Great experience and kept informed through the entire

Great experience and kept informed through the entire process. Will recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

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Si piensan comprar una troca aquí recomiendo NO HACERLO,

Si piensan comprar una troca aquí recomiendo NO HACERLO, yo he comprado más de 7 camionetas junto con mi familia y el servicio al cliente cada vez es peor. Hace 3 meses compré 1 jeep Gladiador y le hicieron daños en el bumper de enfrente haciéndole agujeros con un desarmador y no se quieren hacer responsables de repararlo, también recomendé a mi papá para que comprara una camioneta de más de $50 mil dólares y el vendedor Jordan prometió llantas nuevas y nunca quisieron cambiarlas. y nunca me dieron mi cheque referencia tampoco!! Ahora nadie se comunica conmigo y nadie sabe que van a hacer para ayudarme. Les recomiendo que busquen otro dealership. If you're thinking of buying a truck here, I recommend NOT DOING IT. I've bought more than 7 trucks with my family, and the customer service keeps getting worse. Three months ago I bought my Jeep Gladiator and they damaged the front bumper by making holes in it with a screwdriver, and they won't take responsibility for repairing it. I also recommended my dad buy a truck that goes over 60K!!! , and the salesman, Jordan, promised new tires, but they never wanted to change them. And they never gave me my reference check either! Now, no one contacts me, and no one knows what they're going to do to help me. I recommend you find another dealership.

Si piensan comprar una troca aquí recomiendo NO HACERLO,

Si piensan comprar una troca aquí recomiendo NO HACERLO, yo he comprado más de 7 camionetas junto con mi familia y el servicio al cliente cada vez es peor. Hace 3 meses compré 1 jeep Gladiador y le hicieron daños en el bumper de enfrente haciéndole agujeros con un desarmador y no se quieren hacer responsables de repararlo, también recomendé a mi papá para que comprara una camioneta de más de $50 mil dólares y el vendedor Jordan prometió llantas nuevas y nunca quisieron cambiarlas. y nunca me dieron mi cheque referencia tampoco!! Ahora nadie se comunica conmigo y nadie sabe que van a hacer para ayudarme. Les recomiendo que busquen otro dealership. If you're thinking of buying a truck here, I recommend NOT DOING IT. I've bought more than 7 trucks with my family, and the customer service keeps getting worse. Three months ago I bought my Jeep Gladiator and they damaged the front bumper by making holes in it with a screwdriver, and they won't take responsibility for repairing it. I also recommended my dad buy a truck that goes over 60K!!! , and the salesman, Jordan, promised new tires, but they never wanted to change them. And they never gave me my reference check either! Now, no one contacts me, and no one knows what they're going to do to help me. I recommend you find another dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, and we are sorry to hear that you are not satisfied with your experiences. Your feedback is invaluable, and we'd like to address these concerns as promptly as possible. Please reach out to Giovana Lopez in our Customer Relations Department at Glopez04@vtaig.com. She will be happy to assist you in resolving these matters and ensuring a positive outcome. Thank you for your patience, and we look forward to making things right.

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Found the Ford Maverick on CarGurus it was at Westway

Found the Ford Maverick on CarGurus it was at Westway Ford.The staff was very friendly I had Jose for my salesman finance manager Brandon Zoila thank you and a special thanks to General Manager Brandon Young.Great Guys and a Great Team thank you Tom Kellam

Found the Ford Maverick on CarGurus it was at Westway

Found the Ford Maverick on CarGurus it was at Westway Ford.The staff was very friendly I had Jose for my salesman finance manager Brandon Zoila thank you and a special thanks to General Manager Brandon Young.Great Guys and a Great Team thank you Tom Kellam

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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I was very pleased with the service I got from Ford

I was very pleased with the service I got from Ford people. There are so nice and friendly. I would recommend anyone to go to Westway Ford.

I was very pleased with the service I got from Ford

I was very pleased with the service I got from Ford people. There are so nice and friendly. I would recommend anyone to go to Westway Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

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The service provider was great at explaining everything ,

The service provider was great at explaining everything , we’ll be coming back real soon

The service provider was great at explaining everything ,

The service provider was great at explaining everything , we’ll be coming back real soon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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This was my second purchase from Westway Ford.

This was my second purchase from Westway Ford. Gary helped me get into the vehicle I wanted. The overall process was pretty easy and I would highly recommend this dealership.

This was my second purchase from Westway Ford.

This was my second purchase from Westway Ford. Gary helped me get into the vehicle I wanted. The overall process was pretty easy and I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

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My experience at Westway Ford was fast and easy, everyone

My experience at Westway Ford was fast and easy, everyone was nice and helpful overall it was a great experience working with them.

My experience at Westway Ford was fast and easy, everyone

My experience at Westway Ford was fast and easy, everyone was nice and helpful overall it was a great experience working with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

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Westway Ford has Great Service and Service Providers!

Westway Ford has Great Service and Service Providers!! Would recommend to anyone looking for great service at a dealership.

Westway Ford has Great Service and Service Providers!

Westway Ford has Great Service and Service Providers!! Would recommend to anyone looking for great service at a dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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Westway Ford always does great work on my truck in a

Westway Ford always does great work on my truck in a timely manner. Lakia, my service writer always keeps me updated throughout the process. I will continue to have my truck serviced here.

Westway Ford always does great work on my truck in a

Westway Ford always does great work on my truck in a timely manner. Lakia, my service writer always keeps me updated throughout the process. I will continue to have my truck serviced here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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