Reviews
I came in to the lot and Jackson was there waiting and
I came in to the lot and Jackson was there waiting and sold me this truck was a great sales man and we had some good conversations
I came in to the lot and Jackson was there waiting and
I came in to the lot and Jackson was there waiting and sold me this truck was a great sales man and we had some good conversations
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that Jackson provided you with a great experience while helping you find your truck. It's always our goal at Jim Norton Toyota to ensure our customers feel valued and well taken care of. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Courtney, Jim Norton Auto Group
Only issue I had was the dealership included more than
Only issue I had was the dealership included more than the GAP insurance I was comfortable paying for. I did submit a warranty removal form. Waiting to hear back on it.
Only issue I had was the dealership included more than
Only issue I had was the dealership included more than the GAP insurance I was comfortable paying for. I did submit a warranty removal form. Waiting to hear back on it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. Our customers are very important to us, as we realize we have them to thank for our many years of award-winning customer service.Unfortunately we cannot identify you from your review name, so please reach out to Todd Burns, General Sales Manager, 918-250-6888, todd_burns@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group
Robert was extremely helpful and knowledgeable.
Robert was extremely helpful and knowledgeable. He took the time to set up apps and showed us how to use them. 1st time. I will go to Jim Norton from now on.
Robert was extremely helpful and knowledgeable.
Robert was extremely helpful and knowledgeable. He took the time to set up apps and showed us how to use them. 1st time. I will go to Jim Norton from now on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear that Robert provided you with such helpful and knowledgeable service. It's great to know that you felt supported during your first experience with us. I look forward to welcoming you back to Jim Norton Toyota for your future needs! Sincerely, Courtney, Jim Norton Auto Group
Robert Blocker was very professional, extremely
Robert Blocker was very professional, extremely personable and informative. I purchased this car out of state. He answered questions timely and made purchase seamless while offering competitive price.
Robert Blocker was very professional, extremely
Robert Blocker was very professional, extremely personable and informative. I purchased this car out of state. He answered questions timely and made purchase seamless while offering competitive price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! I'm glad to hear that Robert provided you with such a positive experience during your out-of-state car purchase. At Jim Norton Toyota, we strive to make every transaction seamless and enjoyable. If you ever need assistance or have questions in the future, please don't hesitate to reach out. I appreciate your business and hope to see you again soon! Sincerely, Courtney, Jim Norton Auto Group
Robert worked our daughter, as they test drove RAV 4 and
Robert worked our daughter, as they test drove RAV 4 and Highlanders. We really wanted the blind spot on the car. He looked up the years we should be looking for. He kept in touch with us as we were waiting. The on Halloween, the 3 of us went and saw Robert. Needless to say, she and her dad decided on a new RAV 4, it fit her back really nice. Then husband kept looking at the Highlanders, then on 11/11 the had a pretty red hybrid, we were waiting for the blue one. Test drove the car, drove to the one daughters house, she liked it. (we were waiting till January to buy a car). we did purchase the Highlander. Robert backed up the Avalon to the Highlander and transferred all my scrapbooking stuff in the back of the car! and there was still room for other stuff. Husband really likes the way it drive and is excited about the movie camera! He is reading the manual to make sure we know how to work everthing. Will See Robert again when other daughter needs to replace her car. Also we having dealing with Jim Norton since 1996!
Robert worked our daughter, as they test drove RAV 4 and
Robert worked our daughter, as they test drove RAV 4 and Highlanders. We really wanted the blind spot on the car. He looked up the years we should be looking for. He kept in touch with us as we were waiting. The on Halloween, the 3 of us went and saw Robert. Needless to say, she and her dad decided on a new RAV 4, it fit her back really nice. Then husband kept looking at the Highlanders, then on 11/11 the had a pretty red hybrid, we were waiting for the blue one. Test drove the car, drove to the one daughters house, she liked it. (we were waiting till January to buy a car). we did purchase the Highlander. Robert backed up the Avalon to the Highlander and transferred all my scrapbooking stuff in the back of the car! and there was still room for other stuff. Husband really likes the way it drive and is excited about the movie camera! He is reading the manual to make sure we know how to work everthing. Will See Robert again when other daughter needs to replace her car. Also we having dealing with Jim Norton since 1996!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear about your positive experience with Robert at Jim Norton Toyota, and that both your daughter and husband found the perfect vehicles in the RAV4 and Highlander. We appreciate your loyalty since 1996 and look forward to assisting you and your family again in the future. Enjoy your new cars! Sincerely, Courtney, Jim Norton Auto Group
Things went pretty well.
Things went pretty well. Bought a Toyota Corolla from Jackson. He is patient and easy to work with. It is still a long process, which is difficult with kids. I came with approved funding and was still there 3 hours. I did like the overall vibe and there’s a nice waterfall in side the new dealership.
Things went pretty well.
Things went pretty well. Bought a Toyota Corolla from Jackson. He is patient and easy to work with. It is still a long process, which is difficult with kids. I came with approved funding and was still there 3 hours. I did like the overall vibe and there’s a nice waterfall in side the new dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We're thrilled to hear that you had a positive experience at Jim Norton Toyota while purchasing your Toyota Corolla. Jackson is indeed a valuable member of our team, and we're glad you found him patient and easy to work with. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to Seth Pinkerton, Pre-owned Sales Director, at 918-317-7231 or seth_pinkerton@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group
AJ was amazing!
AJ was amazing! He understood our very hectic schedule and made everything work for us and within a day! Can’t praise him enough!!! Highly recommend!
AJ was amazing!
AJ was amazing! He understood our very hectic schedule and made everything work for us and within a day! Can’t praise him enough!!! Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that AJ was able to assist you and accommodate your hectic schedule. At Jim Norton Toyota, we strive to provide excellent service, and it's great to know we met your needs. We appreciate your recommendation and look forward to seeing you again! Sincerely, Courtney, Jim Norton Auto Group
Good experience, all negotiations via text and email,
Good experience, all negotiations via text and email, very convenient, friendly environment, would consider dealership again..
Good experience, all negotiations via text and email,
Good experience, all negotiations via text and email, very convenient, friendly environment, would consider dealership again..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a good experience at Jim Norton Toyota and found our negotiation process convenient. Our team strives to create a friendly environment for all our customers. We appreciate your consideration of us for your future needs and look forward to serving you again! Sincerely, Courtney, Jim Norton Auto Group
Got some awesome help & advice this morning from Andy
Got some awesome help & advice this morning from Andy regarding the dashcam on my '25 Grand Highlander .... sadly, no one I contacted previously in sales OR service seemed to have any knowledge at all about the dashcam or issues I was experiencing. Andy stepped in and got the issue solved and certainly helped educate me for the future on this unit.
Got some awesome help & advice this morning from Andy
Got some awesome help & advice this morning from Andy regarding the dashcam on my '25 Grand Highlander .... sadly, no one I contacted previously in sales OR service seemed to have any knowledge at all about the dashcam or issues I was experiencing. Andy stepped in and got the issue solved and certainly helped educate me for the future on this unit.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback.While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately, we cannot identify you by your username, so if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Service Manager, Eric Cooper, at 918-250-6888 or eric_cooper@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group
Friendly & efficient.
Friendly & efficient. We really enjoyed the no hassle on pricing. AJ was excellent to work with.
Friendly & efficient.
Friendly & efficient. We really enjoyed the no hassle on pricing. AJ was excellent to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re thrilled to hear that you had a great experience at Jim Norton Toyota and that AJ provided excellent service. We strive to make the car buying process as hassle-free as possible. We look forward to seeing you again soon! Sincerely, Courtney, Jim Norton Auto Group