Reviews
Great customer service with Steven Clytus of Oklahoma
Great customer service with Steven Clytus of Oklahoma City Volkswagen. Let him know I was on my way to look at an Atlas. He sent me a video of the vehicle and even had it waiting out front when we arrived!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're delighted to hear that Steven Clytus provided great customer service. It's lovely that he sent you a video of the Atlas and had it ready for you upon arrival. We appreciate your feedback and look forward to assisting you again at Oklahoma City Volkswagen! Servicing You and Nothing Else! Your team at OKCVW
My sales consultant Lewis was a joy to work with!
My sales consultant Lewis was a joy to work with! The dealership is clean and has a good selection of cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We're thrilled to hear that Lewis was a joy to work with and that you appreciated our clean dealership and good selection of cars. We strive to create a positive experience for all our customers. We look forward to serving you again in the future! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen
I take my car here for service.
I take my car here for service. Overall I get good service. If they say they will call you back when the part comes in, don't count on it. when the invoice says they washed your car, don't count on that either. So, they are hit or miss. Their prices are dealer prices. I have another import car center I use and they're less expensive, but they can't do all the work a dealer can, so use if you have to.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We're glad to hear that you receive good service at our dealership. We apologize for any inconvenience regarding follow-up calls on part arrival and car washes. Our car wash is not a detailed cleaning but a quick rinse/wash drive-through with an air-dry machine. We strive to provide consistent communication as we now have a service customer representative to help support our advisors and communicate updates to customers better in the future! We thank you for your patience during this transition! While our prices reflect dealership standards, we offer comprehensive services from Volkswagen-certified technicians, which may not be available at other centers. We also offer service specials on our website to help customers save, and in some cases, we offer financing options for more extensive unexpected repairs if needed! We appreciate your feedback and will use it to enhance our customer experience. Thank you for choosing your locally owned and driven Volkswagen dealership in Oklahoma City! We appreciate your business! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen
Muy amables y excelente servicio de chico rocky
Muy amables y excelente servicio de chico rocky Buena atención y el carro en las mejores condiciones previendo a futuro para evitar accidentes y descomposturas
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
¡Muchas gracias por sus amables palabras! Nos alegra saber que Rocky le brindó un excelente servicio y atención. En Oklahoma City Volkswagen, nos esforzamos por mantener su coche en las mejores condiciones posibles para prevenir accidentes y descomposturas. ¡Esperamos seguir sirviéndole en el futuro!
Jacob’s customer service skills are outstanding.
Jacob’s customer service skills are outstanding. He was patient and attentive with myself and other clients he was interacting with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that Jacob provided you with outstanding customer service. His patience and attentiveness are qualities we highly value, and it's great to know he made a positive impact on your experience. We'll be sure to pass along your compliments to him. We look forward to serving you again soon! Servicing You and Nothing Else! OKC Volkswagen Service Team
The service was the best always letting me know the
The service was the best always letting me know the updates with my vehicle while in service and after. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our service team and that you appreciated the updates on your vehicle. Keeping our customers informed is a top priority for us. We look forward to serving you again in the future. Safe travels! Servicing You and Nothing Else! OKC Volkswagen Service Team
all of the techs and service advisors, especially
all of the techs and service advisors, especially richard, rocky, and josh were amazing to talk and deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. Richard, Rocky, and Josh will be delighted to know they made such a positive impact. We appreciate your kind words and look forward to serving you again in the future. Safe travels! Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen
I have been reluctant in providing feedback because I
I have been reluctant in providing feedback because I really like the guys in my VW service department. However, my last experience with them was less than stellar. I had to wait 10 days for my car to be repaired. I had to absorb the cost of a daily rental car and was constantly told that my car would be ready "the next day."
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback and continued support of our VW service department. We sincerely apologize for the inconvenience you experienced during your recent visit, especially regarding the delay and the lack of a loaner vehicle. Unfortunately, there are times when our loaner vehicles are in high demand, and we regret that we could not provide one during your service. We do have a waiting list for loaners, and we encourage you to let us know if you would like to be added to it for future visits. While we strive to provide loaners as a convenience to our customers, they are not a guaranteed part of our service. We understand how vital reliable transportation is, and we regret any inconvenience this may have caused. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience in the future. If you have any further concerns or need assistance, please do not hesitate to contact us. Servicing You and Nothing Else! OKC Volkswagen Service Team
Scheduling was very easy, service communication was
Scheduling was very easy, service communication was efficient and clear. Estimation of repair service time was good and the car was returned on time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review! We're pleased to hear that scheduling was easy and our service communication was efficient and clear. It's wonderful to know that the estimation of repair service time was accurate and your car was returned on time. We appreciate your support and look forward to serving you again at Oklahoma City Volkswagen Service! Servicing You and Nothing Else! Your local team at OKCVW
Their services was very professional they explained
Their services was very professional they explained everything very clearly and the service rep responded to every questions
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're delighted to hear that you found our services very professional and that everything was explained clearly. Our service reps at Oklahoma City Volkswagen take pride in responding to all questions thoroughly. If you need anything else, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Oklahoma City Volkswagen Service! Servicing You and Nothing Else! Your team at OKCVW.com
