Reviews
On 6/3/2025 I bought a used car from Volkswagen OKC, OK.
On 6/3/2025 I bought a used car from Volkswagen OKC, OK. I traded in another Volkswagen with an agreed-on trade in value/pay off. As of 7/2/2025 they have not pay off the trade in and due to this another payment was taken out of our bank account causing undue hardship on my family. When asked about it I was informed it was our fault, we did not cancel the auto draft, and they had an unknown time frame of when they would pay off the trade in. If you have a trade-in with this company, get in writing when they will pay off your trade-in or you could be stuck making payments on a car you no longer have.
On 6/3/2025 I bought a used car from Volkswagen OKC, OK.
On 6/3/2025 I bought a used car from Volkswagen OKC, OK. I traded in another Volkswagen with an agreed-on trade in value/pay off. As of 7/2/2025 they have not pay off the trade in and due to this another payment was taken out of our bank account causing undue hardship on my family. When asked about it I was informed it was our fault, we did not cancel the auto draft, and they had an unknown time frame of when they would pay off the trade in. If you have a trade-in with this company, get in writing when they will pay off your trade-in or you could be stuck making payments on a car you no longer have.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate your feedback, but we want to clarify that all customers trading in a vehicle are fully informed and sign a contract stating their trade will be paid off within 10 days of the new purchase being funded—which aligns with standard dealership and lender practices. As discussed during your transaction and noted in your signed paperwork, if a payment is due on your previous vehicle within same month of trading it in, the consumer is responsible for that payment, regardless of the dealership’s payoff timeline. Our team explained this multiple times. We’re always here to help, but it’s important to be accurate and fair in these discussions. Servicing You and Nothing Else! Your Local OKC VW Team.
Highly recommend the OKC VW dealership.
Highly recommend the OKC VW dealership. Fantastic attention from the sales team and the finance department.
Highly recommend the OKC VW dealership.
Highly recommend the OKC VW dealership. Fantastic attention from the sales team and the finance department.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great recommendation! We're so glad to hear you had a positive experience with both our sales and finance teams. We always aim to provide top-notch service every step of the way. If you ever need anything else or have any questions in the future, don’t hesitate to reach out! Enjoy your new vehicle!
Your exceptional transparency, and outstanding customer
Your exceptional transparency, and outstanding customer service made my car-buying experience seamless and truly enjoyable—thank you for going above and beyond, Steven!
Your exceptional transparency, and outstanding customer
Your exceptional transparency, and outstanding customer service made my car-buying experience seamless and truly enjoyable—thank you for going above and beyond, Steven!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We're thrilled to hear that Steven was able to make your car-buying experience smooth and enjoyable. Transparency and great customer service are so important to us, and it’s awesome to know you felt that throughout the process. We’ll be sure to pass along your appreciation to Steven! Enjoy your new vehicle, and if you ever need anything else, we're here for you!
Everyone was super friendly, easy going and not pushy at
Everyone was super friendly, easy going and not pushy at all. I went in knowing exactly what I was looking for and David didn’t try to upsell me or pressure me into buying a more expensive vehicle.
Everyone was super friendly, easy going and not pushy at
Everyone was super friendly, easy going and not pushy at all. I went in knowing exactly what I was looking for and David didn’t try to upsell me or pressure me into buying a more expensive vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience! We’re thrilled to hear that David provided a friendly, no-pressure environment and helped you find exactly what you were looking for. Our goal is to ensure every customer feels comfortable and confident in their decision, and it’s great to know we achieved that with you. We appreciate your feedback and look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out!
We had an excellent experience with David.
We had an excellent experience with David. He made the deal seamless. He also made sure every question we had was answered. Great experience! Thank you David!!!
We had an excellent experience with David.
We had an excellent experience with David. He made the deal seamless. He also made sure every question we had was answered. Great experience! Thank you David!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We’re so glad to hear that David made your experience seamless and took the time to answer all of your questions. We strive to provide exceptional service, and it’s great to know David delivered on that. We truly appreciate your feedback and are so happy you had a great experience. If you ever need anything in the future, don’t hesitate to reach out!
Steven Clytus was professional to deal with and answered
Steven Clytus was professional to deal with and answered all of my questions. He made my daughter's first car buying experience a good one. Thank you.
Steven Clytus was professional to deal with and answered
Steven Clytus was professional to deal with and answered all of my questions. He made my daughter's first car buying experience a good one. Thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We’re so glad to hear that Steven was able to provide a professional and informative experience for you and your daughter. We know how important a first car purchase is, and it’s great to hear that Steven made it a positive experience. We truly appreciate your kind words, and we’re honored to have helped with this special milestone. If you or your daughter need anything else, we’re here to help!
Nathan was a very patient and helpful salesman.
Nathan was a very patient and helpful salesman. I Love volkswagen and my new car!
Nathan was a very patient and helpful salesman.
Nathan was a very patient and helpful salesman. I Love volkswagen and my new car!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re so glad to hear that Nathan was able to provide you with the patience and assistance you needed during your car-buying experience. It’s fantastic to know that you love your new Volkswagen! We truly appreciate your feedback and are excited to have you as a part of the OKC VW family. If you ever need anything, don’t hesitate to reach out!
We came in with an issue on our vehicle but ended up
We came in with an issue on our vehicle but ended up leaving with a new one. This is our 5th vehicle purchased from OKC VW & we’re always treated great. Thank you David & Ruben.
We came in with an issue on our vehicle but ended up
We came in with an issue on our vehicle but ended up leaving with a new one. This is our 5th vehicle purchased from OKC VW & we’re always treated great. Thank you David & Ruben.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your continued trust in OKC VW! We’re thrilled to hear that, even with an issue on your vehicle, we were able to help you find the perfect new one. It’s always a pleasure to have loyal customers like you, and we’re so glad to know that David and Ruben provided excellent service throughout the process. We truly appreciate your support and are excited to have you as part of the OKC VW family. If you ever need anything, we’re here to help!
Most accommodating dealership I’ve done business with.
Most accommodating dealership I’ve done business with. You’ll never feel pressured by any employees like the typical car dealerships. These guys strive to take care of you like family. I will continue to do business with them!
Most accommodating dealership I’ve done business with.
Most accommodating dealership I’ve done business with. You’ll never feel pressured by any employees like the typical car dealerships. These guys strive to take care of you like family. I will continue to do business with them!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Frustrating.
Frustrating. I don't think the dealership had the Title processed from the previous owner before placing it on the lot. So it took an extremely long time to get the title to me, because they were still in process of the previous title change. They were rude to me bc I didn't choose to finance through them and they kept walking away repeatedly and seeming to drag their feet. When I would call about an update to the title, they would say... Well it would have been an easier process if you would have financed through us. Instead of the truth. And I was never transferred to the department that handles titles. Ugh.
Frustrating.
Frustrating. I don't think the dealership had the Title processed from the previous owner before placing it on the lot. So it took an extremely long time to get the title to me, because they were still in process of the previous title change. They were rude to me bc I didn't choose to finance through them and they kept walking away repeatedly and seeming to drag their feet. When I would call about an update to the title, they would say... Well it would have been an easier process if you would have financed through us. Instead of the truth. And I was never transferred to the department that handles titles. Ugh.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
