Servco Chevrolet Leeward

We were very pleased with our salesman Mr. Garrett Grace. Great salesperson very knowledgable, friendly and great communication. Give him 10/10. This is the second car we bought from Jarrett Grace. Great person great salesperson. Awesome we will be back to buy more cars in the future. Thank you so much. Aloha

My vehicle went in for a recall, but I was disappointed when I went to pick I up. The front seatbelts didn?t function correctly because they wouldn?t retract. It caused a safety issue. I could tell there was a problem when I looked where the seatbelts came out from the plastic was bulging. I also noticed the technician used the wrong tool to pry because it damaged the adjuster for the seatbelt. Upon further inspection, I also found the plastic above the rear view mirror was loose and not properly installed. I think the technician was rushing to complete the recall because neither the technician or the dealer makes money from it.

I bought a Silverado a few years ago had no issues whatsoever. So i thought I would purchase from them again. I did an online inquiry and was sent an email that stated that because I live on Kauai they cant sell me a truck because "we can sell our chevrolets to oahu customers only" All good the other Oahu dealership was more then happy to sell me a truck and gave me a deal because of how I was treated here. These guys just lost a lifetime Chevy purchaser.

Booking a reservation was quick and easy, very efficient. Fast check in and service agent was on top of the service status and communicated well. Pick up and payment was great as well. One flaw for the day, although very minor, the floor mats was not put back in place.

Presented my car for repair of traction issue that caused engine to power down. This put my teenage driver at risk. After having my car for 3 weeks and charging me over $2600 I barely made it home safe before I had to have my vehicle towed back to Servco. Then after diagnosing it again they decided that it was a different problem and wanted to charge me a little more than $800 for repair. I had to argue with my customer service rep which made me really uncomfortable about them repairing my vehicle. I never write bad reviews but I hated being treated this way. I am not a mechanic but I know that a faulty oxygen sensor will not cause your entire car to shake uncontrollably and cut off. I hate when people try to take advantage because I am a woman doesn't mean I'm stupid. If you don't know what the problem is or you can't fix it then just be honest. My child could have been injured driving a vehicle that they deemed safe and it wasn't. That bothered me more than the cost of the repair or the fact that they had it for 3 weeks without fixing the problem.

Scheduled service for my 2019 Corvette. Dropped it off the morning of service and came after work for my car and was told by the service advisor that they couldn?t do service because they ran out of the oil they recommended for my car. I also had a service light that came on a day or two prior to the service and wanted them to check it out. I was charged for the diagnostics and they didn?t find any error but on my phone app it showed my right front tire was low. After I left I checked my tire pressure and it showed all my tires were low, so I called the service advisor, told him about it and his response was they didn?t perform that part of the service because they didn?t have the oil???. I have been a customer of this dealership for a long time and this is the worst service I have ever experienced. They had my corvette all day, charged me about $200 for a xxxxty service and can?t do a simple service of putting air in the tires. Very disappointed!!!

Staff was very helpful. Reid was AWESOME. He kept me informed aboit my repairs through out the day!! For sure going back!

Servco will not honor coupons posted on their website. They say they only take hard copy postcards mailed to patrons. REALLY!?!? Why put on the site then with an expiration date if July. Complained on multiple platforms, received a placate response, but no resolution.

Great customer service , clean, cordial atmosphere

Mike Gomez has been awesome to me and my family thru thru the years , this is my 3rd car that he has sold me . I love mike customer service and attitude and drive to find you a vehicle that fits you . Aloha Stan Yuen