Hiley Automotive Group

Horrible business, I took my Tiguan in to get the rearview mirror parts that rotted off fixed, they never fix it correctly after three or four visits, countless emails and phone calls. It’s still not fixed. Don’t waste your time buying a car here if it breaks which it will, you will never get it fixed here.

After repeated emails from this dealership, I agreed to come and check out the car I was interested in buying. I got an email from Danielle confirming the 2:00 appointment I had requested. When I got there, I found out that Danielle was not there, so I made a 40 minute trip for nothing. I emailed her and her supervisor about it, but got no response, let alone an explanation or apology.

I would leave more stars if it was possible, my wife and I were searching for a new vehicle and thought we should check out Hiley Mazda of Huntsville and we met Alan Benefield he was very helpful and knowledgeable on all makes and models. He worked with us on several different models for a few days until we found the right one. If you are in the Huntsville area and looking to purchase a new or used vehicle, see Alan. we will definitely be back to Hiley The vehicle we purchased was actually at the VW dealership and we met with Sam Thomas in Finance he was another great person to work with, we really enjoyed working with him also.

Sales listings for new cars from this dealership are bait and switch pricing. typical examples are marked at 10% of msrp

5 Stars across the board. Alan Benefield made my car buying experience as swift and painless as possible. Told him what I was looking for and he nailed it.

I had a fantastic experience leasing my new Audi Q5e from Audi of Huntsville — all from out of state! Joel Wickizer and his sales team made the entire process smooth, easy, and stress-free. They handled everything perfectly, kept me updated, and delivered the car right on time in flawless condition. I couldn’t be happier with the service I received and would highly recommend Audi of Huntsville to anyone looking for a luxury car. Thanks again to Joel and the team!

Horrible experience. Fraud is the best place to describe this company. They will lie and steal.

Absolutely will NEVER recommend this dealership to anyone! I went to test drive a truck that was freshly traded, online said it had 101,348 miles but in reality it had 102,021. They also offered me $6,000 less for my trade than other dealerships had previously offered me, even though KBB said it was worth $23k at the minimum. This dealership is NOT in the business of actually wanting to sell cars.

I’ve had a pleasant experience with this dealership since purchasing a vehicle in 2021. The sales experience was exceptional. Over the past few years, the service experience has been exceptional. I had my vehicle service over a week ago. I don’t drive the vehicle very often so I only get serviced once a year. I noticed that whenever I started the car, valet parking had been activated would appear. I’ll admit I had no clue what that is? The morning I’m on my way to the airport at 3:30am, I can’t open my trunk. That’s never happened and of course frustrating. Once I arrive to my destination, I google valet parking. Whoever serviced my car decided it was a good idea to activate this with no reason, no reason to be in my glove compartment, and also locked it! I called the service manager a couple of times to discuss and was placed on a long hold both times. I feel this needs to be noted so it doesn’t happen again. I wanted to speak with the service manager instead of posting here. Please tell your technicians if their going to check to see if it’s working, ensure they deactivate it before returning to the customer. Thanks!

Exceptional service and great customer service. Tai was our salesman. He was a delight working with us. I told him what I was looking for and he found the perfect car. I left on the red carpet with the Atlas 2.0T SEL Premium R-Line. If you’re interested or looking for a great business to work with- I highly recommend Hiley and don’t forget to ask for Tai!!