Reviews
Write a reviewGreat service
I had a very good experience with my service manager. He was very knowledgeable and helpful in meeting my needs!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First Experience
This was my first experience at Nelson Honda and I was extremely satisfied with my visit and service. My service advisor provided excellent customer service, keeping me informed of my repair progress and ensuring my questions regarding the process/repairs were answered. He was polite, courteous, and well knowledge about all aspects of the service process. The facility was clean and other personnel equally friendly and helpful. I will definitely recommend this dealer to my friends and family and will be returning for future maintenance and service on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I love my car!
Carol is a very patient person and also very helpful. Joanna is very nice and patient.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent experience with Joanna Smart
Very professional and low pressure service with Joanna Smart.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2015 Honda CR-V
We love our sales lady Carol!! She is so very pleasant. She is knowledgeable about the vehicle and made this buying experience so EXCITING!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good Experience
Joanna was amazing and made me feel so comfortable!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Just when I was about to give up.....
This was my first time buying a car from a dealership, and right at the point I was ready to give up on the whole process, Joanna Smart stepped in and went above and beyond in order to find the perfect car and the perfect deal for me
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very Helpful nad knowledgeable
Joanna was very helpful and knowledgeable about the car. She knew everything about the car and was very professional. I would recommend her as a salesperson to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love our 2013 Dodge Charger
Carol was very informative, knowledgeable, and treated us with courtesy and respect. We traveled from Rustburg, VA to purchase from Nelson Honda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2011 Honda Accord Cpe
I love Carol! So helpful and responsive! NO pressure- just informative.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase