Reviews
Write a review2012 Lexus RX 350
Over all happy with the purchase of my used Lexus RX 350. I can't say enough about my sales rep Tom Thibodeau and finance guy Mike Leahmann .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Carriage House Mercedes Exceeded My Expectations
Mark Gaudette, Internet Sales Manager and Chelsea Castagna, Client Relations Manager are both consummate professionals. My entire experinece purchasing a pre-owned car was excellent. I highly recommend Carriage House Mercedes!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car Purchase 5/12/17
BEST EXPERIENCE BUYING ANY CAR EVER!!! JERROLD WINFUL SALES MANAGER, WAS PRETTY MUCH AMAZING, HE ALONG WITH CHRIS MADE MY EXPERIENCE AND PURCHASING PROCESS EASY AND SMOOTH AS I TRAVELED TO NEW LONDON FROM WEST HARTFORD CT. I FELT AS IF I WAS TREATED WITH RESPECT AND FAIR IN REGARDS TO MY PURCHASE. STAFF INCLUDING JERROLD WERE FRIENDLY, POLITE AND ACCOMMODATING TO MY NEEDS AND EXPECTATIONS. PRICE OF MY CAR WAS PRICED APPROPRIATE TO YEAR, MODEL AND VALUE, AND JERROLD WORKED EFFECTIVELY TO MEET MY NEEDS. I HAVE RECOMMENDED AND WILL CONTINUE TO RECOMMEND MY FRIENDS, FAMILY AND COLLEAGUES TO THIS DEALER, ESPECIALLY TO JERROLD TO HAVE A SMOOTH EASY TRANSITION WHEN LOOKING TO BY A CAR. THANKS TO GERALD I WENT HOME WITH THE CAR I WANTED, IM EXTREMELY HAPPY THUS FAR!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
First Mercedes
This was my first time buying a Mercedes and I couldn't have asked for a better experience! Mark Leonard went above and beyond to make sure everything went smoothly, and Mike Lehmann made the paperwork part fun. I highly recommended this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service on my GLK 350
I will not bring my glk 350 no place else .Kate is great and the professional at this dealership are perfect.My first benz and I definitely will buy another thx to positive experience I had at carriage house of new london and Kate !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderfull Buying Experience
Very professional dealer, I enjoyed the whole experience. Great car and great salesperson Olin Murphy. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mini Cooper
Bought used Mini Cooper from Carriage House and was impressed by the dealership and Olin Murphy who sorted the sale. Notably they treated me just a swell as others who were buying much more expensive Mercedes cars and helped with a small problem that occurred soon after I bought the Mini.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Satisfied with our Mercedes
Very satisfied with the purchase of our Mercedes.Mr.Olin was exceptional and very helpful in our desicion .A good dealer is never pushy and Mr.Olin is a dealer we would recommend to friends.Carriage House is the Best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Peter Dikan
I've purchased four cars thus far from Carriage House and have been very satisfied with all aspects of their sales staff and service department. In particular I've delt with one of their senior sales representatives, Olin Murphy. He has always been a gentleman and been very pleasant to deal with. If there was a discount or special incentive available he would always offer it as part of the deal even before any price was on the table. He is the representative that my insurance company, USAA, recommends and trusts to deal with veterans, of witch I am one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Sprinter Crew Van
I had met Olin Murphy a month prior to purchasing a new vehicle and made clear that I wasn't quite ready from the start. Olin took the time with me from day one as if I was purchasing then and there. I stopped in on three or four different occasions before sealing the deal, each time it was as if I had a bank check in hand. My experience with Olin from Mercedes of New London was exceptional, more than one could ask for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
