Reviews
Incredible
Best car purchasing experience we've ever had! We'll purchase from Fields again, happily!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Dawn, it's our pleasure to serve your automotive needs! If there is anything further we may do to enhance the quality of your ownership, please let me know. Sincerely, Gary Gordon, General Manager.
Mrs g smith
Fields is the leader in professional service. Your service manager,Jeff is helpful and polite The entire experience couldn't be better!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mrs. Smith! I will be sure to share your feedback with Jeff and our team! If there is anything further we may do to enhance the quality of your ownership experience, please let me know. Sincerely, Gary Gordon, General Manager.
Poor Service. Lack of Concern.
Yesterday, while driving on I-4 the tire sensor on my 2015 C300 alerted me that my back right tire was going flat. I live two hours away from where this occurred. I pulled over and called the closest Mercedes-Benz dealership, which happened to be Fields Motorcars in Lakeland. I was advised that the service department was closed and I should seek assistance elsewhere. There was no mention of the lifetime roadside service or even the courtesy of providing me with the name of other auto service companies that may be able to assist me. I limped into Discount Auto Tires in Lakeland where I was treated respectfully and although the business was within minutes of closing, the employees offered to stay late to assist me with a tire change. Unfortunately, they did not have the Pirelli run-flat tire that I needed in stock. They pumped up my tire and the customer service agent stated he would call around a find the tire needed and let me know what to do and where to go in the morning. The Discount Auto Tires representative called me this morning and informed me the Fields Motorcars had the tire. Ironic that a representative from a competitor sent me back to where I had been turned away just the day before. Here is the kicker: Fields Motorcars charged me for the replacement run-flat tire that is under warranty and should have been replaced at only the cost of the service. When I questioned Fields Motorcars regarding the warranty that was confirmed by a Pirelli consumer agent, I was told by the Fields Motorcars representative that they had no idea what I was talking about. This leads me to believe that they have charged other customers for tires that they should not have. Fields provided poor service, lack of concern and a willful ignorance of product knowledge.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are terribly sorry to hear about your experience, Pam. Behavior like this is not tolerated in the Fields Auto Group and we've taken the necessary corrective measures with the staff in question to ensure that this doesn't happen again. I apologize that you encountered this situation and encourage you to contact me directly, as I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully, restore your faith in our dealership. You may either call me at (863) 688-8111 or, if you prefer, via email at ggordon@fieldsauto.com. Again, my apologies for the situation and I look forward to speaking with you. Regards, Gary Gordon, General Manager.
Purchase of Mercedes GL550 , 2016
We took delivery Sept. 1 2015. This is our second Mercedes GL 550. Traded a 2013. A perfect car for three years ownership. Dan
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you and congratulations to both you and your wife on your new Mercedes-Benz GL500, Mr. Rife! We appreciate your business and if there is anything further we may do to enhance the quality of your Mercedes-Benz ownership, please let me know. Kind Regards, Gary Gordon, General Manager.
Service
My car is a 2003 CLK500 and it is beautiful! I know it is old and needs some tender love and care. I really like my car and want to keep it and enjoy it as long as possible. They made sure my car was safe to drive before I picked it up. I am planning on letting them contintinue to take care of it. Everyone was very kind to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Congratulations on your new (pre-owned) vehicle, Carol, I'm delighted we could help you find a car that fits your needs. If there is anything we may do to better serve you, please let me know. Thank you for being part of the Fields family. Sincerely, Gary Gordon, General Manager.
Service
Craig provided excellent service! He made my unexpected visit to the dealership very pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's wonderful to hear, Guy, thank you for your kind words and your business. It's our pleasure to serve your automotive needs! Best Regards, Gary Gordon, General Manager.
Fields Motorcars
I took my vehicle in for service, the service department was very good. I purchased my vehicle in January, had to replace my tires in 10,000 miles, first time that has happened to me, got a bad deal on that from the sales department ( who would not pay but 1/4 of my bill) whom I think should have paid the whole bill... Thanks to the service department for the good service. I was upset at the beginning... But I left in good spirit...Again Thanks service department
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback and I'm happy our service department was able to make your experience great. As far as your experience with our sales department is concerned, I apologize for what you encountered. Customer service is our number one priority and at your earliest convenience, I would appreciate the opportunity to discuss the matter in more detail with you. Please feel free to contact me at (863) 688-8111, or, via email at ggordon@fieldsauto.com. Thank you and I look forward to speaking with you. Best Regards, Gary Gordon, General Manager.
Mercedes Benz GL 450
Warrenty work done very well and timely. Service representative Jeff Preard was very nice and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's fantastic, Mr. Crenshaw, and certainly what our team strives for on every visit. If there is any way we may elevate your ownership experience at any time, please let me know. Thank you for your feedback, it's our pleasure to serve your automotive needs. Best Regards, Gary Gordon, General Manager.
Our E-350
Our salesman was Tim Lowery. He was fantastic. We told him what we wanted. He knew the inventory very well. It took him no time to locate the exact car we were looking for. He showed extreme patience while answering our questions. The entire process was quick and easy. It was fun. Tim followed up with us to make certain we were happy and we are. Thank you, Brent
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's great to hear, Brent. I will be sure to pass along your kind words to Tim and share with our team. If there is anything further we may do to elevate your ownership experience, please let me know, as we are delighted to assist you. Best Regards, Gary Gordon, General Manager.
Service for my C250
I made my appointment for a B- service for my wife's car a week in advance because that was the earliest date that I would be certain to get a loaner car. When I arrived I was told they didn't have any loaner cars available. Jeff made a promise he had no intention of following through with. Alexandra was told to help me . She was awesome, she tried to get a loaner but all loaners were gone. She then made arrangements to get me a rental car. I was able to make my appointments for that day because she did her job. Thank you Alexandra. Jeff is probably very good at what he does, but he let me down that day. The fact that they even offer loaner cars is awesome and very much appreciated.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Brent and for your high marks. I'm delighted we were able to resolve the issues you had experienced with one of our representatives. We have made the necessary adjustments to ensure that this does not happen in the future. We are dedicated to providing only the highest level of service. Thank you for making Fields your automotive choice. It's our pleasure to serve you. Kind Regards, Gary Gordon, General Manager.
Best car buying experience - Fields Mercedes
This is the 4th car I have purchased from Fields, and it doesn't even compare to other car buying experiences. Their staff welcomes you the minute you step out of your vehicle and every step of the way afterward. My sales person in the past was Carl Lockhart who I can't say enough about. His wonderful customer service and professionalism earned him a promotion, but he place me in excellent hands with Gary Breesman. Gary, reserved the car I wanted which sped up the process with the paperwork. I was in and out of there with my vehicle in a little over an hour. Thank you again Fields for making my car buying experience wonderful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your continued business over the years, Lena, and congratulations on your fourth vehicle with us! It's our pleasure to serve your automotive needs. If there is anything further we may do to enhance the overall quality of your ownership, please let me know. Thank you for being part of the Fields family. Kind Regards, Gary Gordon, General Manager.
Joseph & Eunice Johnson
Friendly and professional service dept. Prompt and excellent auto service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you! Your experience is the type of experience we strive for on every visit! It's our pleasure to serve your automotive needs. If there is anything else we may do to better serve you, please let me know. Sincerely, Gary Gordon, General Manager.
2014 glk 350
Great facility just wish they would remember me like they do other customers. I bought my vehicle there and always serviced it here.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Katyn, I'm delighted you're pleased with our new facility and that you're enjoying the amenities. If there is anything else we may do to serve your automotive needs, please let me know. Thanks for being part of the Fields family. Best Regards, Gary Gordon, General Manager.
poor communication service
i contacted the dealership looking for a mercedes benz ml 350 2015 somebody contacted me and ask what i was looking for which i told him ( forget the guys name ) then a few days later somebody else contact me and asked if the guy had been in touch i said NO then i got the same call again a few days later to ask if the guy had been in touch i said NO he had not still waiting for somebody to call me
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is our top priority. I apologize that you had this experience and this is not something we're used to hearing. I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (863) 688-8111 or via email at ggordon@fieldsauto.com. Again, my apologies for the situation, and I look forward to speaking with you. Sincerely, Gary Gordon, General Manager.
Excellent new car buying experience!
Margarita Abreu was a pleasure to work with. Very professional and took the time to explain vehicle options in addition to financing options available. Very very satisfied! ELT
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's excellent to hear and I will be sure to share your delightful feedback with Margarita and our team. We appreciate your kind words and your business. Sincerely, Gary Gordon, General Manager.
key replacement
Neededkey replacement and I was taken with a great greeting and very efficient having an older E350. I was treated as if I had a new one ty
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful to hear, Michael, I'm delighted we were able to ensure the highest level of service - it's what we strive for on every visit. If there is anything we may do to better serve you, please let me know. Kindly, Gary Gordon, General Manager.
RESPECTFUL, FRIENDLY & FAIR
This dealer's sales staff was very respectful, friendly & helpful in getting the car we wanted with the options we wanted on it. We were given a fair price on our trade-in. We were given a fair discount on the new 2015 ML 350 Mercedes Benz we were buying. I highly recommend this dealer be your primary stop when you decide to buy a new or used Mercedes Benz. You will find no other dealer that will give you more CAR for your BUCKS! I guarantee you will drive away with a smile on your face.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and congratulations on your new 2015 ML 350. It is our pleasure to serve your automotive needs! If there is anything further we may do to make your ownership experience exemplary, please do inform me. Thank you for choosing Fields Motorcars. Best Regards, Gary Gordon, General Manager.
Maya Singh
Just purchased the car with sales person Ron Bigler...he is great to work with!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Mrs. Singh, and congratulations on your new vehicle! If there is anything else we may do to better serve you, please let me know. Sincerely, Gary Gordon, General Manager.
Maya singh
Ron is a great sales man and a great person... He is great to work with !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Mr. Singh, it's our pleasure to serve your automotive needs! If there is anything else we may do to further enhance the quality of your ownership, please let me know. Sincerely, Gary Gordon, General Manager.
Fields Lakeland
We had an excellent experience at Fields Mercedes and have already recommended it to some friends. We drive past another Mercedes dealership because Fields in Lakeland has much better service and staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words and for choosing Fields Motorcars, Kari! It's our pleasure to serve your automotive needs. If there is anything else we may do to further enhance your ownership, please let me know. Sincerely, Gary Gordon, General Manager.
2012 MERCEDES-BENZ E350 4MATIC
Hiram Mendes Client Advisor courtesy , honest men and he knows how to pleasant a buyer to pick the right vehicle for the money. keeping customer at a higher satisfaction. Jeff Perard Service Advisor, gentlemen with higher knowledge in his dept and he make customer to fill comfortable with the service provider to your vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your excellent remarks, Mr. Feliciano. We'll be sure to give Hiram a pat on the back. We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Gary Gordon, General Manager.
Lakeland Mercedes provides a great experience
Craig went out of his way to help solve my cars issue. What a great experience he provided for me. I wish I would have went to this dealer when I bought my car in February.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your compliments! We love making the car buying experience an enjoyable event for our customers! Sincerely, Gary Gordon, General Manager.
Craig is good
Craig set me up with good 65k service. No appointment. Looked up service info on car and made good suggestions for other service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's great to hear, M. Burkey, thank you for your kind words and feedback! If there is anything else we may do to further enhance the quality of your ownership experience, please let me know. Sincerely, Gary Gordon, General Manager.
2014 E350-wagon
Good honest no nonsense buying experience Would come back again
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's the experience we strive for each and every day! Thank you for your kind remarks and your continued business. We appreciate you. Sincerely, Gary Gordon, General Manager.
Best service everytime!
I live in Kissimme and even though I have another MB dealership closer I rather drive an hour and take my SUV to Field to receive the best service. Their customer service is incredible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for making the trek all the way from Kissimmee, Axel. I'm delighted to hear we are making the trip worth-while. If there is anything else we may do to enhance the quality of your Mercedes-Benz ownership, it would be our pleasure to serve you. Thank you for choosing Fields and have a Happy Thanksgiving. Warmest Regards, Gary Gordon, General Manager.
Robert Minniear
This dealership has the best sense of customer importance than any other dealership I have dealt with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your compliments and for your business, Mr. Minniear! We love making the car buying experience an enjoyable event for our customers! Warm Regards, Gary Gordon, General Manager.
Car Owner
Thanks so much for appropriately taking care of you car needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Charlene, the pleasure is ours! It's our pleasure to serve your automotive needs and if there is anything else we may do to better serve you, please don't hesitate to ask. Warm Regards, Gary Gordon, General Manager.
Great car buying experience
Tom is the best sales rep we have ever dealt with. He helped us during the whole process and was very detail oriented.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
That's the kind of feedback we work hard for every day. I'm delighted Tom was able to exceed your expectations, Dong. If there is anything else we may do to enhance the quality of your ownership, please let me know, I am delighted to help. Sincerely, Gary Gordon, General Manager.
Great Service rep in Jim Shreck
I could not be happier with the service I recieved yesterday. Jim Shreck is possibly the best customer service rep I've ever dealt with in all the years I've bought Mercedes Benz. What an asset he is to that company.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much, Hollis! We love having you as part of the Fields family. It's our pleasure to serve you! If there is anything else we may do to better serve you, please let me know. Sincerely, Gary Gordon, General Manager.
A Great Experience
My overall experience for service received during my 30,000 mile service was great. I did not purchase a new car, however I did purchase an extended warranty on my 2013 ML350 SUV, and the time spent with Greg was informative and a good experience for both my husband and I.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
What else can we say but, "Thank you" to both you and your husband, Mrs. McKinney, for your kind words and for your business! It's our great pleasure to serve you. Thank you for being part of the Fields family. Kind Regards, Gary Gordon, General Manager.
Great experience
Amazing service and staff, fast purchase and they had me on my way without wasting any time or paying tricks. Got the best deal from any Mercedes dealership in central Florida!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Alfred, for taking the time to review our dealership, for your business and for giving us great marks. It's our pleasure to serve your automotive needs. Warm Regards, Gary Gordon, General Manager.
Excellent Service
Excellent Service. Work completed earlier than promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review and for your business, Kathryn! We look forward to serving your automotive needs in the future. Sincerely, Gary Gordon, General Manager.
Green's Car Service
They always do a Great job servicing my car. The dealership is first rate and the employees are always very accommodating to my wife and I.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Mr. Green! The pleasure is ours! If there is anything else we may do to elevate your ownership, please don't hesitate to ask. Thank you for your business. Sincerely, Gary Gordon, General Manager.
GREAT BUYING EXPERIENCE
Worked with salesman, Ron Bigler. We were looking for a used, low mileage Mercedes in ptistine condition. Ron was great in every way. Easy to work with, he listens to his customers and responded with suggestions to meet our needs. Purchased a car that day and love it. Ron made the whole buying experience a memorable day. Ron Bigler and Fields Mercedes get my highest recommendation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mr. Zeppenfeld. I'm delighted that Ron and our team were able to make your car buying experience an enjoyable one. Congratulations on your purchase and thank you for choosing Fields. If there is anything else we may do to enhance your ownership, please let me know. Kind Regards, Gary Gordon, General Manager.
20,000 service call
They are very courteous and very professional. Only thing I would do different next time, they should of let me have a loaner. My appointment was at 9am I didn't get out until approximately 12:30 and they said it was going to take 1 1/2 hours.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to give us your feedback and comments on your experience at our dealership. It's our pleasure to serve you. We apologize for the delay on your recent visit and have made the necessary adjustments with our team to ensure that it doesn't happen again. If there is anything else we may do to better serve you, please let me know. Thank you for your business. Kind Regards, Gary Gordon, General Manager.
Mercedes E320 wagon 2001
Dealing with Fields is a complete delight -- you are a first-class dealership! Nancy and Joe Sichler
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Mrs. and Mr. Sichler, that's what we strive for! It's our pleasure to serve your automotive needs. Thank you for your business. Sincerely, Gary Gordon, General Manager.
Very professional and friendly dealership
Was greeted very promptly upon arrival for service, did not have to wait long to speak to a service rep. Car was ready when promised and was sparkling clean when I picked it up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm glad to hear you had a good experience and I'll be sure to mention it to our team. We appreciate your business and look forward to serving your automotive needs in the future. Warm Regards, Gary Gordon, General Manager.
Merecedes E class 2014
Individual attention to detail, and follow up was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to give us your feedback and comments on your experience at our dealership. We truly appreciate your business! Sincerely, Gary Gordon, General Manager.
Mr. Justin Mock
Excellent experience and didn't haggle or waste my valuable time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Justin, it's our pleasure to serve you. Sincerely, Gary Gordon, General Manager.
Repair of Mercedes SLK
Although the service department had to keep the car several days waiting for parts from Germany, the service advisor kept us informed of the progress. The car was washed and ready on the day the repairs were finally completed. My only complaint is with the unprofessional dress and behavior of the women with whom one has to deal to sign out, etc.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your business and for your excellent feedback, Dr. Fritz. We have addressed the issue of attire and behavior with the group you mentioned and apologize for this. It is certainly our great pleasure to serve your automotive needs and if there is anything else we may do to improve upon your ownership, please don't hesitate to let me know. Warmest Regards, Gary Gordon, General Manager.